Service Representative Customer
Resume:
CURICULUM VITAE
AFTAB GOHAR
Objective
To contribute towards the growth and development of dynamic organization where Opportunities both personally and professionally are ample on where I can apply my Skill effectively. PERSONAL STATEMENT
Strong administrative and organizational skills Experienced in problem-solving. Work effectively both as team member and independently excellent communication and IT skills. Enthusiastic and committed Personal
Father’s Name: Muhammad Gohar
Date Of Birth: 12-06-1992
CNIC #: 35201-4979553-7
Domicile: Punjab
Nationality: Pakistani
Language: Urdu, English, Punjabi
Religion: Islam
Marital Status: Married
***********@*****.***
House #65A Street 186A Gohar
Park Shalimar Bag Lahore (Cant)
Academic Qualification
Qualification
Degree Title
Board
B.A Graduation
ALLAMA IQBAL OPEN
UNIVERSITY
I.CS Computer Science BISE LAHORE
Metric Computer Science BISE LAHORE
Employment Experience & Record
Organization /Employer
name Position
Job
Duration
Emporium Mall (Nishat Hotel Pvt
LTD )
As a shift supervisor
Hotel & operations
2022
Emporium Mall Lahore (Carrefour)
Working as A Cashier
(07 Months) 2017
Emporium Mall Lahore (Carrefour)
Working as A Senior
CCO supervisor
2017 - 2022
ARAB AL WAFA Working as a
Assistant Acct
2016 - 2017
YUM YUM FAST
FOOD RESTUIRENT
Working as a
cashier
2013 - 2016
MAAKSONS
(Metro Project Lahore)
Working as Store
Assistance
2012
CAREER OBJECTIVE
To acquire a challenging position in an organization where the organization it’s self always through a process of learning and where people are believe in common vision, team work and respect each other’s. Working Experience
5-Years’experiance as a Cashier + Customer Service Officer +Central Cash Office Supervisor + Checkout Supervisor in Carrefour, Lahore Having Grip on below mentioned
Planexa
NPS
Achievement
Spark of the month
Best employee APRIL 2021
RESPONSIBILITIES:
CHECKOUT SUPERVISOR
Responsible for assigning task on daily basis to team members & compiling log sheets for management at shift end.
Worked in different teams as Team Leader and successfully managed assigned target and groomed individuals to handle issues themselves.
Ensure quality of work and provide zero pending workload through available manpower on daily basis. CUSTOMER SERVICE
Focus on Floor during duty hours and improve service levels.
Provide Basic services Information to the customer over the helpline.
Ensure that all comments, suggestions and complaints of the customers are treated and solved on a timely basis.
Coordinate with different departments and ensure highest level of customer services and resolve customers’ issues within company’s policy by going out of the way.
Organize round table with the customers in the aim to listen to them, identify their needs and expectations. CUSTOMER SERVICE REPRESENTATIVE
Handling customers complaint and suggestion regarding food or nonfood
Speedy work at customer service counter during rush hours.
Entertaining the customer according to the company policies CASHIER
Responsible for cash at cash counter. Responsible for starting & closing of shift.
Handling customer complaints & queries at cash counter.
Speedy work at cash counter during rush hours.
CUSTOMER SERVICES TRAININGS
Keep conversation on track using a conversation framework and call control techniques.
Adapt own communication style to build rapport with the customer and show empathy for the customer’s situation.
Use language that is ‘can do’ and initiates a positive customer response. Ask probing questions to establish the customer’s requirements.
Summarize and paraphrase important points back to the customer.
Demonstrate a readiness and willingness to listen to the customer.
Present our company in a positive manner.
Design a call framework to keep control and sell additional products.
Gain agreement from the customer on the next stage in the process. Skills
MS Office, MS Word, MS Excel, MS Power Point, In page, Internet-Email.
Windows Xp, Vista,7,8,10
Typing Speed 35Wp’s
Searching Data Online
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