Manager

STACEY CONN

* ******* **** *****, ************ CT 06419

203-***-**** ********@***.***

Inn & Dining Room Manager: Griswold Inn, Essex CT April 2021 to Present

The Gris never closes and has been open since 1776; 34 rooms on the property for guests to stay. Full service restaurant serving breakfast, lunch and dinner. Multi rooms to dine in as well as a wine bar.

•Worked to improve service standards in dining rooms.

•Implemented and updated training guides for food, liquor and wine specs.

•Learned Open Table for organizing reservations.

•Managed the Inn side of the Griswold, checked in guests completed contracts for room blocks. Collected payment for house and room charges.

Assistant Canteen Chief: Veterans Canteen Service, West Haven CT, 2017-2020

The Veterans Canteen Service is located in the VA Hospital. Manged daily operations for 4 separate business's. The canteen serving full breakfast and lunch; the 25 vending machines located around the campus,the retail shop and Starbucks coffee store.

Full responsibility of running all 4 business's

•Created team participation to develop and implement staff policies and procedures.

• Responsible for new employees getting their Federal Credentials for West Haven VA and Newington VA.

•Trained staff to enhance customer service and increased profits by suggestive selling.

Job Coach & Job Developer: Southeastern Employment Services, Old Lyme, CT 2016-2017

Southeastern Employment Services is responsible for finding jobs for individuals with disabilities keeping individuals employed.

•Developed job leads for clients with various employers,

•Motivated clients to perform to their maximum potential

•Handled a case load of 8 to 12 clients including documenting progress and goals.

Self employed Barber: Branford CT 2013 to present

Service Manager: 99 Restaurant (O'Charleys Inc.) 2009-2011

99 Restaurant has restaurants all over New England. Learned the corporate climate.

•Trained staff with menu changes.

•Responsible for customer inquires and resolved complaints in timely manner.

•Maintained computerized inventory records for all food and beverages,placed and received orders.

General Manager: Dock & Dine1996-2007

Dock & Dine is 1 of 5 restaurants owned by JTK Management. Located at the mouth of the CT river.

•Manged 600 seat restaurant with 3 million is sales.

•Increased profit margin seasonally by 10%.

•Recruited, hired, supervised, scheduled and motivated a staff of 125.

•Developed work-flow plans, job descriptions, personnel policies and performance standards.

•Sold banquets on and off property from 10 to 200 people.

Education

Bachelor of Science: Business Management

Wilkes University

Serve Safe Certification.

Harassment in work place certification,

CT certification hairdresser/Cosmetician #062078

Avid tennis player and dog lover.

Contact this candidate