Center Representative Call

VICKIE LANE-NELSON

**** ***** ***. ******, ** ***76

****************@*****.***

To secure a challenging position in a reputable organization to expand my skills, learnings, and knowledge.

EXPERIENCE

10/01/2011 - PRESENT

CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE, V & S TAXES

• My duties are communicating with customers via phone & fax.

• Assisting customers with filling out paperwork.

• Researching issues & providing solutions.

• Filing & securing documents.

09/01/2015 – 01/31/2016

PACKER/SORTER, DIAMOND COMICS

• Inspect materials, sort items according to condition, type & their invoices.

• Weighing goods, sealing containers & packages, using protective material & equipment.

• Lifting, moving & packing items to ensure they are ready for delivery.

• Maintain database of packages.

09/2015 – 09/2015

CALL CENTER REPRESENTATIVE, WILLIAMS SONOMA

• My duties are communicating with customers via phone & fax.

• Researching issues & providing solutions.

EDUCATION

MAY 19--

BASIC EDUCATION, ROSA FORT HIGH SCHOOL

SKILLS

• Problem Solving

• Prompt Decision Making

• Positive Attitude

• Interpersonal Skills

• Active Listening Skills

• Time Management

• Organizational Skills

• Improving Customer Experience

• Building Customer Loyalty

• Attention to Detail

2

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