Assistant Manager

Rhonda Williams

**** ******* *****, ******, ** **253 919-***-**** ****************@*****.***

PROFESSIONAL PROFILE: Experienced manager with expertise in the Healthcare / Business industry for over twenty (20) years. Superior managerial skills combined with a high level of competence in office supervision and healthcare regulations. Strong manager and effective communicator with ability to build good relationships with residents, vendors and coworkers. Seeking a leadership role with excellent customer service for a growing organization.

COMPUTER SKILLS: Word, Excel and PowerPoint

EXPERIENCE

WESTDALE ASSET MANAGEMENT, Carrboro, NC 27510 March 2017-Present

Assistant Community Manager.

Responsible for resident complaints and building issues.

Attend annually manager training workshops.

Coordinate with maintenance staff regarding property and housing.

Print out online pricing and review availability with prospective residents.

Collects and proficiently post all monthly checks from residents.

Processed aged receivables/payable accounts.

Prepare delinquent report for monthly collections and distribute out.

Complete a market survey monthly to assure rental rates are fairly done.

Processed month end reports to reflect with our Policies and Procedures.

Processed all deposits and made bank deposit drops.

Process the paperwork for evictions in accordance with Westdale and State regulations.

WESTDALE ASSET MANAGEMENT, Carrboro, NC 27510 March 2014- March 2017

Leasing Consultant

Review applications and discuss housing procedures with new prospects.

Serve as contact for resident mail inquires and deliveries.

Answer incoming calls regarding availability and appointments.

Assist with leasing and marketing accounts.

Greet residents and walk-ins for tours and information.

Record prospects inquiries into the Yardi system.

Maintain positive resident relations throughout the community.

Ensure all apartments are ready for prospects to move in.

Processed Renewals into the Yardi system.

Processed notices to vacate into Yardi system.

Maintain resident leases, ledgers and addendums.

Representing the company in a professional manner at all times.

Rhonda Williams

5867 Andover Drive, Graham, NC 27253 919-***-**** ****************@*****.***

AMEDISYS HOME HEALTH SERVICES, Chapel Hill, NC 27514 June 2012 - March 2014

Home Health Aid

Assist clients with ADL’s in their home (12hr shifts).

Performed vital signs at each visit.

Prepare meals according to patient diet.

Assist with medication accordance to doctor’s orders.

Communicate with nurses and doctors regarding residents.

Assist patients with cognitive impairments, physical limitations and chronic ailments.

Maintain and update patients’ home healthcare records for insurance purposes.

Helping patient with daily functions, such as dressing or taking a bath.

Scheduling doctor’s appointments, meetings and organizing transportation.

BROOKDALE SENIOR LIVING, Chapel Hill, NC 27514 January 2005 – May 2012 Resident Lead Supervisor

Administer medication accordance to doctor’s order.

Manage Physician orders.

Supervised (6) full-time personnel associates.

Manage phone calls for the nursing department.

Send recommendations to doctors regarding patients.

Organize health and wellness program involving weight and vital signs.

SHEPARD HOUSE, Chapel Hill, NC 27514 February 2004 - January 2005 Resident Lead Supervisor

Planned the daily schedule.

Performed office-manager duties that require hiring certified nurse

assistant and organizing meetings.

Supervise (8) full time personnel workers

Helped plan outings for activities.

Performed duties in sales and marketing.

Provide med-tech training for new employees.

References available upon request

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