Christina Chance

Oklahoma City, OK *****

adumxw@r.postjobfree.com

+1-405-***-****

Former Senior Pharmacy Technician offering 9 years of experience with patient care, insurance billing and a track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision and efficiency. Proven mentor of new and established pharmacy technicians. Extensive knowledge and experience in troubleshooting and problem-solving third-party issues with most insurances, including both Medicaid and Medicare procedures. Outstanding communication, organization and patient care. Experienced in LTC pharmacy as both a filling/packaging technician and data entry/billing for all prescription and med-orders that came through.

Authorized to work in the US for any employer

Work Experience

Independent Contractor

Advanced Call Center Technologies, LLC - Norman, OK May 2022 to Present

I currently work for Advanced Call Center technologies, and am able to work remotely. I contract for Bank of America doing check and digital fraud. I have learned how to process and file claims for missing Zelle funds transfers, check fraud claims, ID fraud and missing wire transfers. I have been through their training course to learn the multiple systems required to handle these calls and file the claims for those who call in with missing funds or other related issues. Stay at Home Mom

Moore, OK

May 2008 to Present

I have been a stay-at-home Mom and homemaker since I was pregnant with my first-born son. I now am a proud mother to 2 amazing little boys who are both old enough to be in school full time. I have had two serious back surgeries following a car accident on my way to work. I was hit from the side, broke my back and had a lot of soft tissue damage. I had the second surgery to resolve the biggest issue, a lower lumbar fusion. It has made a big improvement in things for me, so I am excited to make a change and I am looking forward to finding a job that I enjoy. I would like to find something that is either local or remote in order to still be available for my family, but I am happy to have an opportunity to return to work. Senior Certified Pharmacy Technician

Walgreen's Pharmacy - Oklahoma City, OK

January 2007 to May 2008

Territory was North OKC, Yukon and Edmond - I was responsible for training Senior Pharmacy Techs, as well as new technicians, auditing inventory and trouble shooting any discrepancies. Provided continuing education regarding 3rd Party Insurance problems, state and national guidelines, instructed proper documentation of Daily Reports and how to process orders of medication through Walgreens Corporate and Cardinal.

Senior Certified Pharmacy Technician

Walgreen's Pharmacy - Midwest City, OK

July 2003 to September 2007

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions. Worked with insurance companies to process claims, resolve problems and obtain payments. Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Participated in prescription pharmaceutical and over-the-counter product inventory audits. Organized medications for dispensing.

Maintained current notes and paperwork related to patient drug therapy. Processed and filed approximately 200+ prescriptions per day when helping enter prescriptions for New Orleans, LA due to Katrina.

Certified Pharmacy Technician

Del City, OK

Walgreen's Pharmacy/ Aug 2002 to Jul 2003

Teamed with peers, technicians and pharmacists to prioritize and complete orders. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions. Interpreted and processed medication orders under supervision of pharmacist. Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory. Refilled medications, offered insight into over-the-counter products and verified insurance benefits. Transmitted claims to insurance companies for payment and reconciled EOBs. Prepared prescription transfers to other pharmacies. Improved inventory management procedures to reduce overhead, backorders, and overstock. Flagged potential side effects and allergies to prescribed medications for patients. Verified prescriptions and drug labels, documents, and packages. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Maintained clean and organized pharmacy shelving and work areas. Verified patients' identities at pickup to prevent sale of wrong medications. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Efficiently processed cash register transactions for new and refilled prescription orders. Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.

Prepared prescription labels, promoting accuracy in medication administration and dosing. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Established and updated patient profiles, medications and insurance details. Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Adhered to infection control policies and procedures to prevent spread of disease. Prepared pricing and instruction labels for placement on prescriptions. Compiled customer demographic, allergy and medical history background. Received, reviewed, dispensed and labeled over 100 prescriptions daily. Closely inspected medications to determine accuracy of identities, strengths and purities. Participated in prescription pharmaceutical and over-the-counter product inventory audits. Educated patients on prescription instructions and answered questions regarding drug side effects. Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency. Requested scripts from doctors and verified insurance and coding. Merchandised related products to drive pharmacy department sales. Pharmacy Technician

Lincare LTC - Wichita, KS

June 2001 to May 2002

Transmitted claims to insurance companies for payment and reconciled EOBs. Checked medications for content, accuracy and completeness of drug packaging and labeling. Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Accurately selected, measured and combined prescription components to prepare custom orders. Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Entered, filed, billed for Medicare/Medicaid and Skilled Patients Learning to prepare IV Med Orders for long term care patients. Pharmacy Technician

Walgreen's Pharmacy - Wichita, KS

July 1999 to April 2001

Teamed with peers, technicians and pharmacists to prioritize and complete orders. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Interpreted and processed medication orders under supervision of pharmacist. Refilled medications, offered insight into over-the-counter products and verified insurance benefits. Prepared prescription transfers to other pharmacies. Verified prescriptions and drug labels, documents, and packages. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Maintained clean and organized pharmacy shelving and work areas. Verified patients' identities at pickup to prevent sale of wrong medications. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Efficiently processed cash register transactions for new and refilled prescription orders. Prepared prescription labels, promoting accuracy in medication administration and dosing. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Established and updated patient profiles, medications and insurance details. Education

High school diploma

Wichita North High School - Wichita, KS

May 2001

Skills

• Wholesale Ordering

• Drug inventory Control

• Data Entry

• Insurance Billing

• Payment Processing

• Prioritizaion and organization

• Detail - Oriented Problem solving skills

• HIPAA

• Customer service

• Pharmacy Technician Experience

• Inventory management

• Quality assurance and control

• Record keeping and documentation

• verbal and written communication

• Pharmacy Operations

• LTC Pharmacy Experience

• Medication Administration

• Medical Records

• workflow optimization

• Schedule management (5 years)

• Insurance verification

• Medical Office Experience

• Laboratory Experience

• Infection Control Training

• Subcutaneous Injections (7 years)

• Patient Care

• Multi-line phone systems (9 years)

• Vital Signs

• Customer service (9 years)

• ICD-10

• Customer retention (9 years)

• Auditing

• Typing

• EMR Systems

• Medical Scheduling

• Communication skills

• Computer literacy

• Computer skills

• Windows

• Social media management

• Documentation review

• Clerical experience

• Filing

• Medical Terminology

• Phone Etiquette

• Proofreading prescriptions (9 years)

• CPT Coding

• Compounding medications (Less than 1 year)

Certifications and Licenses

Pharmacy Technician Certification

July 1999 to May 2008

While working for Walgreen's, I did maintain a pharmacy technician certification and become nationally certified for the duration of my employment with them. I have not renewed my license since 2008. Assessments

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Highly Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Administrative assistant/receptionist — Familiar

April 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Attention to detail — Highly Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Protecting patient privacy — Proficient

April 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Retail customer service — Familiar

April 2022

Responding to customer situations in a retail setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References-

• Poppy Danker, former Assistant Manager/ Walgreens. 405-***-****

• Belinda Patterson - Martinelli, former Store Manager/Walgreens. adumxw@r.postjobfree.com

• Nichole Krutchen-Fanning, former District Pharmacy Technician Supervisor/Walgreens. 405-***-****

• April Tardiff - Heaton, former Sr. Pharmacy Technician/Walgreens. 405-***-****

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