Management/ Front Desk Personal Assistant
Resume:
Vandy Crane
Management
Grace, ID *****
adumxt@r.postjobfree.com
• Authorized to work in the US for any employer.
• Performance-oriented and confident leader with a Business Administration experience and more than 10 years of supervising / management experience. ...
• Organized and proactive
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Personal Assistant/bookkeeper/ organizer
self-employed - Grace, ID
September 2014 to Present
• Manage and organize
• Complete clients paperwork and documents.
• House cleaning.
• Do errands for my clients.
• Any additional work that is based off of what each individual client needs.
• Can provide excellent references upon request.
Assistant Manager/Customer Service
Black Canyon Motel - Grace, ID
January 2014 to Present
• Handled reservations
• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Collected and documented orders
• Responded to inquiries and issues
• Inventoried spreadsheets
• Operated the cash register
• Managed customer accounts
• Conducted customer service surveys
• Booked appointments for clients
• Assisted customers via live chat
• Collected and documented orders
• Responsible for troubleshooting applications
Resort Manager
Worldmark by Wyndham Resort - Midway, UT
April 2007 to August 2009
• Grand opening for one of the newest built Worldmark resorts in the mountain region. I was the opening, operational Manager.
• Loaded the empty resort and set up the resort to the sop standards and procedures.
• Hired 5 staff department managers.
• Trained 5 department managers in their specific department’s.
• Forecasted all budget line items for the next year, based off of the previous year.
• Presented the budget for all of the Resort line items, with explanations on why the resort needed the money towards that area. It had to get approval by 12 board members.
• Managed to stay in budget, that I created for the year, while keeping in a zero variance and maintaining a 5-star rating.
• Kept a zero variance throughout the year
• Did invoices daily, weekly, and monthly. Inventory was done quarterly and payroll was done weekly.
• Did budget reviews quarterly
• Petty cash daily and front desk cash reconciliation daily
• Complied with HR department for all new hire paperwork, termination paperwork and employee files.
• Worked with planning and zoning
• Worked with the City of Midway Utah.
• HOA that was associated with our resort was managed and maintained by me and my staff.
• Was a member of the Chamber of Commerce in Midway.
• 30 full time employees, 5 department managers and HOA staff was all on my payroll and under my supervision.
Housekeeping Manager
Worldmark by Wyndham Resort - Garden City, UT
January 2001 to April 2007
• Worked at the front desk, checking in customers, helping find local attractions, make reservations, answer phones, opening the office and working night audit shifts.
• I was the Housekeeping manager which included running a budget at zero variance while maintaining a 5 star rating and keeping my orders within my previous years forecasted budget.
• Did all my department hiring, firing, payroll, inventory, invoices and reviews.
• I traveled all around the mountain region to the new resorts, that were going to open within 6 months and I did the hiring process for the new manager and their new department managers.
• I trained them and set them up to follow the Worldmark sop standards.
• Helped load the entire resort for the grand opening
• Trained the new managers to do a forecast budget for the next years.
• At the new resorts the forecast of the budget must go in front of the board to get approved and I stayed to help the new manager give their presentation so they could maintain a zero variance with a 5 star rating for the years to come and get approved. Education
Secondary School Education in Liberal Arts and Sciences Kauai Community College - Kauai, HI
August 2014 to Present
Skills
• Cash Handling (10+ years)
• Data Entry (10+ years)
• Front Desk (10+ years)
• Communication skills (10+ years)
• Time Management (10+ years)
• Bookkeeping (10+ years)
• Accounts Receivable (10+ years)
• Payroll (10+ years)
• Auditing (10+ years)
• Office Management (10+ years)
• Guest Services (10+ years)
• Organizational skills (10+ years)
• Accounts Payable (10+ years)
• Budgeting (10+ years)
• Human Resources (10+ years)
• Management (10+ years)
• Personal Assistant Experience (10+ years)
• Interviewing (10+ years)
• Microsoft Excel (10+ years)
• General Ledger Accounting (10+ years)
• Recruiting (10+ years)
• Microsoft Outlook (10+ years)
• Housekeeping Management (10+ years)
• QuickBooks (10+ years)
• Financial Report Writing (10+ years)
• Balance Sheet Reconciliation (10+ years)
• Account Reconciliation (10+ years)
• Microsoft Word (10+ years)
• Journal Entries (10+ years)
• Financial Analysis (10+ years)
• Financial Statement Preparation (10+ years)
• Forecasting (10+ years)
• Bank Reconciliation (10+ years)
• Pricing (10+ years)
• Profit & Loss (10+ years)
• Customer service (10+ years)
• Management experience (10+ years)
• Non-profit accounting (10+ years)
• Financial concepts
• Accounting
• Public accounting
• General ledger reconciliation
• Accounting software
• Debits & credits
Awards
ARDA Award
2005
• ARDA AWARD for “Manager of the year”
• It is the American Resort Development Association that is the trade association for the timeshare industry.
• Worldmark Mountain Region Manager of the year award in 2002,2004 and in 2007. I received the award 3 times while managing, and working with Worldmark Resorts.
• Department leader/manager of the year award in 2001 was received because I maintained a zero variance on all budget line items in my department the entire year.
• Mountain Region operations load team award, along with 3 other Managers for loading and training all new staff and management. All new openings for WorldMark Resorts throughout the mountain region were done with our help.
• Received the Housekeeping training award in 2001.
• I received this award after given the chance to take and implement the skills I learned from WorldMark sending me through courses. The courses were on several different resort operation strategies for company management, time management, employee retention and housekeeping building shops.
• Helped with 3 other Managers write the Worldmark SOP book .
• I did the backend of the house and the responsibility’s of management.
• The SOP Book included housekeeping department, maintenance department, laundry department, grounds department, front desk department, department manager responsibilities and pool certification description for pool and spa safety code, new hire training, turn cost, inventory and payroll.
• Implemented resort inventory codes, turn cost budget, resort income forecast while keeping the standards and procedures and an 5 star rating.
• The SOP Book is still implemented in the company today.
• Received a regional award for training and implementing the standards and procedures.
• Implicated and completed the MSDS book for each item on the property and trained other department managers and staff the proper way to use the MSDS book to stay safe and within OSHA GUIDELINES AND REGULATIONS.
Certifications and Licenses
OSHA 10 certified
Present
Certification as a travel agent under Archer travel Present
I Work under Archer travel agency while getting the rest of my certifications finished. Assessments
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
There is a gap in my resume with jobs from 2009 to 20014. It is due to taking time off and raising my children through their elementary stage in school.
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