Loan Counselor Customer Service

Bria Toorie

adumxr@r.postjobfree.com / 813-***-****

Summary of Qualifications:

To obtain a permanent position as Customer Service or Healthcare Representative that will allow me to utilize my Healthcare training and/or Customer Service experience in a fast paced call center environment or Healthcare environment where I am able to care for clients in a professional manner and setting.

Authorized to work in the US for any employer.

Training/Work Experience:

MAXIMUS FEDERAL-OCT 5TH 2022-January 20TH 2023

Answering inbound calls to assist with enrolling consumers in health coverage, cancelling policies, and filling out online applications to help with eligibility or assistance with healthcare during open enrollment period.

Wipro LLC

Loan Counselor for PHEAA/FedLoan Servicing

August 2020 – August 2021

Answer between 70 to 120 inbound calls daily from student loan borrowers in regards to making payments, and assisting and advising on choosing repayment plans to help with managing and budgeting payments on account. Providing information on certifying for certain loan forgiveness programs, processing deferment and forbearance requests as requested by borrowers. Occasional floorwalking, assisting fellow counselors with account issues.

Amazon Fulfillment Center

February 2017 – June 2020

Carrying out an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.

United States Navy

August 2012 - February 2015

8 Week Basic Training, Hospital Corpsman A-school Training (3 month Course), Field Training. Healthcare Customer service, Patient care, Organization of Duty rosters, Training courses compiled for numerous new recruits. Managing/processing training courses.

Education:

Newsome High School / 2011

High School Diploma

Keiser University / 2019

Graduated with Associates in Radiology

University of Phoenix / 2022

Currently attending for Bachelor's degree in Healthcare Management

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