JAMES “JIM” LYON

720-***-****

adumvl@r.postjobfree.com

EXPERIENCE:

*/** – Present FRESH DOUGH, LLC – D/B/A Papa John’s Pizza

Vice President of Operations, Atlanta, GA

Oversight of operations of 15 restaurants with annual sales over $14.75M for Atlanta, GA reporting to the Chief Executive Officer

Develop, lead, and support a team of 2 District Managers, and 14 General Managers

Oversight of training and onboarding of all new hires, and continual focus on best practices of engagement and retention, reducing General Manager turnover from 150% to 100%

Create annual operating and capital expenditure budgets, and manage performance to budget

Interview and select all management team members

Oversee execution of in-house pizza delivery program which comprises 65% of total revenue per store and supported the standard of 25-minute drive time with a current 80% success rate on the metric

Sight Selection of 5 more future locations

Potential acquisition of 15 future locations

7/18 – 7/20 CRISTY’S PIZZA, LLC

Vice President of Operations, Columbus, OH

Operations of 14 company-owned restaurants with annual sales over $13.5 M

Oversaw the operations of Papa Boo’s night club on Buckeye Lake with annual sales of 2.5M

Oversight and creation of training program for on-boarding managers

Catering program for existing stores

Assisted with marketing materials to grow and build sales

Booking of local bands

Bar management and vendor relationships

Implementation of new food cost program

Creation of training program for all concepts

Sight selection of 3 future locations

7/14 – 7/18 HOOGLAND FOODS, LLC – D/B/A Macro’s Pizza

Vice President of Operations, Erie, PA

Operations of 86 restaurants with annual sales over $67M for Pennsylvania, Ohio, North/South Carolina, Indiana and Kentucky, reporting into the Chief Operating Officer

Develop, lead, and support a team of three Directors, nine District Managers, and 84 General Managers

Oversight of training and onboarding of all new hires, and continual focus on best practices on engagement and retention, reducing General Manager turnover from 125% to 90%

Open thirty restaurants over last four years with responsibility for site location, bid process and approval for all new sites

Create annual operating and capital expenditure budgets, and manage performance to budget

Support and roll out new comprehensive software operating system companywide (FoodTec), enabling accurate real time visual tracking of delivery as well as revamping the website, thereby increasing guest traffic

Oversee execution of inhouse pizza delivery program which comprises of 65% of total revenue per store and enforced the standard of 25-minute drive time with a current 80% success rate on this metric

Implement changes to improve guest service scores, increase comparative sales by $1.9M and increased profit margin by $1.4M, achieving “Most Improved Operations” (2016)

4/13 – 6/14 LARKBURGER, INC.

Chief Operating Officer, Denver, CO

Operations of 16 company-owned restaurants with annual sales over $18M of the Denver based natural ingredient burger concept, reporting to the founder and Chief Executive Officer

Responsible for design and implementation of all training processes, operational systems, and human resources policies, as well as Sight selection of future restaurants

Direct reports included 2 District Managers and all General Managers

Responsible for proformas and all operational budgets as well as oversight and accountability of P&L statements, and management of overhead accounts

Initiatives included improving throughput from 18 minutes to under ten minutes, lowering monthly controllable expenses by $500 per restaurant and increasing guest satisfaction scores from an 80% to 96%

7/11 – 4/13 (CMC) CAFUA MANAGEMENT COMPANY, LLC – D/B/A Dunkin Donuts

Director of Operations, Albany, NY/ Western, MA

Operations of daily operations of 50 restaurants with 178 Managers, over 900 crew members, and annual sales of over $45M, reporting to the Regional Vice President

Direct reports include a team of six District Managers, one Trainer, and one Facilities Manager

Oversaw the recruitment and selection process of District Managers and management team members

Direct responsibility for budgeting process for operations, performance of P&L statements, and management of overhead accounts

Increased comparative sales by 8%; increased profit margin by 10%

Reduced General Manager turnover from 120% to 65%; reduced crew turnover from 175% to 120%

Worked through acquisition of 17 restaurants increasing span from 33 to 50 restaurants

4/09 – 7/11 CHIPOTLE MEXICAN GRILL, INC., DENVER, CO

Team Leader, Upstate, NY

Operations of 22 restaurants with annual sales over $48M, reporting to the VP of East Coast

Responsible for leading and managing 80 Managers, and 480 crew members

Developed the trade areas from Upstate New York to Western Connecticut and managed and led openings of 15 restaurants in these areas, with a pipeline of 30

Oversaw recruitment, selection, training and building bench strength of management team members and developed two General Managers into ‘Restaurateurs’

Maintained budgeting process for operations, performance of P&L statements, and management of overhead accounts

Increased comparative sales from flat to 12% positive and improved food cost by 1.5%

1/01 – 4/09 PANERA BREAD COMPANY, ST. LOUIS, MO

Joint Venture Partner, Albany, NY

Responsible for the opening and operations of 17 corporate-owned cafés with 102 Managers, over 60 Bakers, 860 Associates, and annual sales over $52M; building out market from one to 17 restaurants, reporting in to the Chief Concept Officer

Managed and led full support team, including marketing, training, bakery, and catering

Oversaw recruitment, training and selection of support team, and management team members

Maintained budgeting process for operations, performance of P&L statements, and management of overhead accounts

Opened 25 restaurants in eight years, developed six General Managers into Retail District Managers, Bakery District Managers, and Training District

EDUCATION:

THE COLLEGE OF SAINT ROSE, ALBANY, NY

1996 M.B.A.

1994 B.A.: Administration

1990 HUDSON VALLEY COMMUNITY COLLEGE

A.A.S.: Criminal Justice

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