ELISSA

FERRIS

adumuy@r.postjobfree.com

914-***-****

HTTP://LINKEDIN.COM/IN/ELISSA-

FERRIS-325930192

OBJECTIVE

-To obtain a position that will enable

me to use my business

administration and management

degree alongside my 5+ years of

sales/customer service, and

management experience.

SKILLS

-Microsoft applications -Leadership

-Excellent work ethic -Quick learner

-Creative problem solving -Cashflow

EXPERIENCE

SMOOTHIE KING -SHIFT LEADER

Wappingers Falls, New York 07/2017 – Current

-Trained and mentored new employees to maximize team performance while managing schedules such as accepting time off requests and finding coverage for short shifts.

-Kept employees operating productively and working on task to meet business and customer needs.

-Exercised composure under pressure and in escalated customer service scenarios.

-Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive examples for team.

- Processed POS transactions, including checks, cash, and credit purchases or refunds.

-Reconciled cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.

-Supervised a staff of 20+.

AEROPOSTALE- SALES ASSOCIATE/MERCHANDISE

COORDINATOR

Poughkeepsie, New York 06/2015- 06/2017

-Merchandised new stock to appeal to customers, grab attention and drive sales.

-Monitored inventory levels and kept adequate stock in product displays on sales floor.

-Acted as a liaison between production, delivery, and merchandising teams.

-Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

-Supervised departmental employees.

EDUCATION

BACHELORS of SCIENCE in Business Administration and Management Excelsior College

GPA- 3.55

2

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