Remote Customer Service

Sandra Morrow

**** ***** ***** ***, *********, Pennsylvania 17846

215-***-**** ****************@*******.***

Executive professional with 25+ years of business operations and personnel management experience. Self-starter who is intelligent, resourceful, flexible, diligent, and passionate.

Seeking new opportunities for career expansion and fulfillment.

Core Strengths

-Communication Skills (training/management/customer service)

-Organization/Time-Management/Multi-Tasking

-Adaptability/Flexibility

-Rapid Problem-Solving/Resourcefulness

-Initiative/Self-Determination

-Positivity/Optimism

-Software Proficiencies:

oMicrosoft Office Suite

oQuickBooks

Retiree April 2015 – Present

- Spearheaded two relocations including sale and purchase of home and transportation assets

- Served as Firewise Committee Chair and Secretary for homeowners’ association of 110+ homes and 300+ residents

- Frequent property supervisor, pet-sitter, and active caregiver for 3 wonderful grandchildren

Catering Manager, Tre Piani Restaurant (Princeton, NJ) August 2010-March 2015

- Oversaw all catering sales, menus, and planning for corporate and private clients at 350-seat facility

- Responsible for securing and executing $1.2 million in sales annually

- Orchestrated full-service off-premise events (i.e., menus, rentals, floral, valet, entertainment, staffing)

- Spearheaded strategic planning for business growth; increased catering sales by 40% in 3 years

President and CEO, Second to None Catering, Inc. (Glenside, PA) 1990-2010

- Founded and grew catering company from single employee to over 400+ staff and $525k annual sales

- Hired, trained, evaluated, and managed payroll for 400+ servers, bartenders, and chefs

- Secured $500k+ in annual catering sales for off-premises private and corporate events

- Single-handedly coordinated administration and logistics for up to 300 events per year

- Provided supplemental staffing to 25+ hospitality establishments each year

- Designed and orchestrated all aspects of construction and purchasing for brand new retail location

- Supervised sales, procurement, supply chain and marketing for prepared foods and catering market

- Maintained continual branding and marketing expansion efforts over two decades

Catering Manager, Zagara’s Specialty Foods & Catering (Marlton, NJ) 1995-2000

- Orchestrated full-service off-premise events (i.e., menus,rentals, floral, valet, entertainment, staffing)

- Hired, trained, and evaluated approximately 100 on-call servers, bartenders, and chefs

- Responsible for securing and executing $480k in annual catering sales for private and corporate clients

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