Customer Service Data Entry
Resume:
Jennifer Ogelelo
Valdosta, GA *****
*******************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Janitor
ABM Industries, Inc. - Valdosta, GA
June 2017 to Present
Picking up trash, wiping down, and maintaining cleanliness of the warehouse Floor Janitor
FPL Food, LL - Thomasville, GA
November 2021 to April 2022
Getting meat of the floor and keeping trash off the line Server/Cashier
McDonald's - Valdosta, GA
January 2020 to September 2020
Running cash register, taking orders, and preparing orders Cashier
McDonald's - Nashville, GA
October 2018 to December 2019
Greeting customers, running the cash register and fixing orders. Maintenance Worker
Diversity - Tifton, GA
August 2018 to May 2019
Maintaining the floors at Lowe's and cleaning the bathrooms Supervisor
Professional Pros Janitoral Inc - Tifton, GA
November 2017 to July 2018
Maintaining the cleanliness of the facility and making sure my employees do the same. Janitorial Supervisor
Professional Pros Janitoral Inc - Tifton, GA
November 2017 to March 2018
Maintaining cleanliness of the facility and supervising my crew to do the same. Janitor
Ascential Service - Lenox, GA
February 2016 to March 2017
Maintaining cleanliness of the facilities and services Janitorial Worker
Professional Pros Janitoral Inc - Stockbridge, GA
August 2016 to February 2017
We maintain rest areas. We pick trash up, clean restrooms, do any maintenance if needed and etc. Online Marketing Assistant
IDC - Salt Lake City, UT
January 2015 to July 2015
Monitor traffic and conversions on online advertisement Able to generate sales report and provide analysis Drive website traffic using current marketing techniques Collect leads and track progress and follow ups
Conducted surveys of households, individuals, and private organizations. Analyzed data derived from interviews.
Developed questionnaires and planned project proposals. Performed market surveys to characterize target audience and generate forecasts and budgets.
Phone Etiquette
and Computer literacy
Sales and Customer Service Representative
Badcocks - Adel, GA
September 2012 to November 2014
Greeted and provided exemplary customer service to visitors, VIPs, vendors and interviewees
Processed rebates, reports and check requests for clients Implemented marketing strategies which resulted in 12% growth of customer base. Receiving Clerk
Sanderson Farm Inc - Moultrie, GA
January 2006 to August 2012
Performed constant feedback surveys with internal and external stakeholders. Studied sustainability, risk management and ethical issues for decision making. Ensured that supplies requisitions were properly filled out. Determined the quantity, quality and price of items to acquire. Cashier
Popeye's Restaurants - Adel, GA
December 2004 to August 2007
1. Greeting customers and running cash register
2. Preparing orders
3. Maintaining cleanliness of eating area
Supervisor/ Payroll Clerk
Bean Floor Cleaning Svc - Adel, GA
March 1998 to November 2004
Oversaw the interview process by screening resumes and coordinating both in-person and phone interviews
Arranged and organized a detailed calendar showcasing all meetings, travel plans, business events and social events
Handled requests for office and employee expenditures Created detailed and presentable expense reports
Assisted the recruiting staff with career fairs and other events Processed rebates, reports and check requests for clients Successfully obtained signatures for all important documents such as financial, internal and external invoices
Greeted and provided exemplary customer service to visitors, VIPs, vendors and interviewees
Education
Associate Of Science in Business in Business
Everest University - Tampa, FL
2014
Bachelor's degree in Businesses Adm
Skills
• microsoft office (10+ years)
• Supervisor (2 years)
• Janitorial
• Buffing
• Waxing
• Clean
• Custodial
• Team Member
• Fast Food
• Customer Service
• ABA
• Applied Behavior Analysis
• Key Holder
• Call Center
• Data Entry (5 years)
• Food Service
• Sales Experience
• Customer Relationship Management
• Front Desk
• Hospitality Experience
• Basic Math
• Custodial Experience
• Apartment Maintenance
• Facility Maintenance
• Hotel Maintenance
• Farm Mechanical Skills: Monitoring -- Completed February 2019 Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation. Full results: https:// share.indeedassessments.com/share
• assignment/5sextcesykkwappg Verbal Communication -- Familiar June 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: https:// share.indeedassessments.com/share
• assignment/0sm6idj8i1oabl5w Reliability -- Highly Proficient May 2019 Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share
• profile/1c2cec7ecc96c509c0a5bed2697c0bba Customer Focus & Orientation -- Completed May 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• profile/ be2042177f68ab4c9ee4d0e5ab0dcaf9eed53dc074545cb7 Reliability -- Highly Proficient June 2019 Tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/share
• profile/ e4b957479f1e827bfe24dacd6355877deed53dc074545cb7 Customer Focus & Orientation
-- Familiar June 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• profile/ 7394b3a2a5aa600bc00ce83c4e128e94eed53dc074545cb7 Basic Computer Skills: PC -- Completed August 2019 Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems. Full results: https:// share.indeedassessments.com/share
• profile/ f7692e296fc7e6601688e2859a2704e4eed53dc074545cb7 Personality: Customer Service Fit
-- Familiar August 2019 Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share
• to
• profile/ 80fecc7e5f636a8e52412762c3a55ebbeed53dc074545cb7 Sales Skills: Influence & Negotiation -- Highly Proficient June 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share
• profile/ 015fdc374422f66755cff3f7ddc8b3e0eed53dc074545cb7 Retail Cash Handling -- Completed July 2019 Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share
• profile/a42eb3fb94698ce8f41e844830657e5f Conscientiousness -- Highly Proficient June 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: https://share.indeedassessments.com/share
• profile/cc73563d498938a9cb412500faa4bd46 Spreadsheets with Microsoft Excel -- Completed June 2019 Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/share
• profile/c0ef4e0b22300870c62582d7064b16be Personality: Hard-Working -- Completed May 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: https://share.indeedassessments.com/share
• profile/ 6eba57c72fddb469d4c3884d7164a63ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Excellent verbal communication skills
• Demonstrate confidence
• Work well with teams
• Commercial awareness
• Problem solver
• Attention to details
• Ability to work under pressure
• Self-awareness
• Basic computer skills
• Proactive
• Critical thinking
• Good presentation skills
• Good written communication skills
• Flexible and able to adjust to the work environment
• Stress tolerance
• Professionalism
• Customer awareness
• Active listener
• Multi-tasking
• Has leadership qualities
• Good with negotiations
• Time management
• Able to perform with minimal supervision
• Peer to peer interaction
• Strong work ethics
• Ability to accept and learn from criticism
• Analytical and research skills
• Goal oriented
• Adaptable
• Microsoft Excel
• Microsoft Powerpoint
• Organizational Skills
• Sales
• Serving Experience
• Training
• Project Planning
• Data Analysis
• Project Management
• Phone Etiquette
• Business Development
• Change Management
• Risk Management
• Proposal Writing
• Business Analysis
• Computer Networking
• Management
• User Interface (UI)
• Agile
• Quality Assurance
• Cleaning Experience
• English
• Cleaning
• Help Desk
• Commercial cleaning
• Retail sales
• Hospitality
• Hotel experience
• Serving
• Leadership
• Restaurant experience
• Computer literacy
• Computer skills
• Microsoft SharePoint
• Power tools
Certifications and Licenses
driver's license
Assessments
Office Manager — Completed
February 2020
Scheduling and budgeting.
Full results: Completed
Work Style: Reliability — Expert
February 2020
Tendency to be dependable and come to work
Full results: Expert
Sales: Influence & Negotiation — Familiar
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Basic Maintenance and Repair — Familiar
February 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Mechanical Skills: Aptitude — Proficient
February 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Mechanical Skills: Monitoring — Familiar
February 2020
Monitoring machine indicators to determine appropriate functioning. Full results: Familiar
Workplace English — Proficient
December 2020
Understanding spoken and written English in work situations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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