Ylla Mae Dinglasan

*** * ********* *** ******** Heights IL 60139 630-***-**** adumtq@r.postjobfree.com

Seeking a challenging career where I can apply my skills and capabilities in the field of healthcare and hospitality management.

Education

•Colegio de Sto. Tomas-Recoletos 2010 – 2014 San Carlos City Negros Occidental, Philippines

•De La Salle University - Dasmariñas 2014 – 2018 Bachelor of Tourism and Hospitality Management DBB-B City of Dasmariñas Cavite Philippines 4115

Experience

2020-08 – present

Senior Caregiver Absolute Home Care 855 E. Golf Road, Suite 2132 Arlington Heights, IL 60005

•Assess medical needs

•Prepare care plan

•Assist with basic needs

•Provide companionship

•Help with housekeeping

•Monitor with medication

•Assess care plan regularly

•Prepare meals

•Assist with transfer and mobility

2018-09 - 2018-10

Secretary Intern Department of Tourism 351 Sen. Gil J. Puyat Avenue, Bel-Air, Makati

•Managed to deliver important documents to the office designated.

•Managed outgoing and incoming calls.

•Answering call inquiries

2017-06 - 2017-08

Housekeeping Attendant Thousand Hills Golf Resort 245 South Wildwood Drive

Branson, MO 65616

Produced a high quality of service to the quest for their convenience and satisfaction.

Responsible for cleaning and reporting safety hazards to the manager.

Protecting equipment and making sure there are no inadequacies.

Check stocking levels of all consumable and replace when appropriate.

2016-09 - 2016-10

Tour Guide Museo De La Salle De La Salle University - Dasmariñas

City of Dasmariñas Cavite Philippines 4115

•Ensure that itinerary is met

•Makes sure Customer are being informed in an entertaining manner the location they are touring

•Answered guests questions and monitored guest safety during tours.

•Ensuring tour groups remain together.

Skills

•Can easily adapt to any environment

•Can take action in any possible situations

•Hard – worker

•Managing time

•Customer Service

•Proficient in writing and speaking both English and Filipino.

•Able to work under pressure and in a team

•Able to communicate with different cultures and handle complaints professionally

Seminars and Trainings

•2018-05 Airline Jobs and Opportunities Seminar, De La Salle University - Dasmariñas

•2018-05 Pre-flight Safety Demo Training, De La Salle University - Dasmariñas

•2018-09 Sabre Functionalities for Tourism Students, Trafalgar Plaza Building, H. Dela Costa St. Salcedo Village, Metro Manila

•2018-04 Aiming High in Tourism Line, De La Salle University - Dasmariñas

•2018-04 Student Cruise Program on board, MV Superstar Virgo Star Cruise

•2017-05 Amadeus E-Learning - Ticketing Essentials, De La Salle University- Dasmariñas

•2016-11 Course Training on Cookery, Saigonis tourist Hospitality College, Vietnam

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