Farrah Bradfield Intindola, PHR

Human Resources Professional

San Diego, CA

310-***-**** adumtg@r.postjobfree.com

Qualifications

As a seasoned HR Manager and Professional with over twenty years of experience, I offer fresh and innovative ideas, as well as alternative ways to approach current policies and procedures. I have strong interpersonal communication skills and can interact effectively and professionally with upper management and staff. My extensive customer service skills enable me to provide excellent service to the entire range of customer demographics. My extensive knowledge of employment laws enables me to treat employee issues fairly and impartially, while effectively representing company interests. Areas of Expertise

Employee Relations Management

State and Federal Employment law

Risk Management

Worker's Compensation

Employee benefit negotiation and

administration

Event Planning

FMLA management

Investor Relations

Legal Training program

Department budget forecasting and

planning

Professional Skills

Superior customer service

Excellent written and verbal

communication

Professional, dependable

Human Resources Information System

(HRIS) administration

PROFESSIONAL EXPERIENCE

Health Center Partners of Southern California, San Diego, CA 7/2016 - 10/2022 Human Resources & Operations Manager

As an HR department of one, I oversaw the recruitment and onboarding process nationwide, as well as employee relations, staff counseling, and career coaching. Managed the annual renewal of Property & Casualty and Employee Benefits insurances. Managed the facilities and operational functions for the company, including alarm code assignments and building access restrictions. Worked with the landlord to maintain the Tenant Improvements budget and oversaw the TI projects onsite. Managed the front desk and facilities staff.

• Recruited and onboarded over 70 staff during Covid, effectively doubling our overall headcount. Recruited both locally and nationally and effectively utilized Zoom and Teams to ensure a seamless recruiting and onboarding process.

• Orchestrated and oversaw transition to a fully remote organization due to Covid, including facilitation of remote IT and home office furniture needs. I implemented paperless new hire orientation paperwork via DocuSign and employee benefits enrollment/changes with EASE benefits portal. Implemented a virtual Ergonomic safety program and office supply ordering.

• Liaised with the Accounting Department on budgeting and invoicing for all HR functions.

• Worked with the National Conflict & Resolution Center to implement a Diversity, Equity, and Inclusion program for Staff.

• Worked with insurance and legal counsel during a Cyber threat.

• Headed a 6-person Event Committee to plan monthly staff events. As a team, came up with creative ways to hold staff events in a virtual environment. Managed the event budget to avoid overages.

• Oversaw monthly Admin. meetings to ensure communication across the four companies remained consistent.

• As part of a team, took a large role in moving staff to a new building, coordinated with contractors and vendors during construction.

• Processed biweekly payroll.

Outback Steakhouse/T-Bird Restaurant Group, Inc., La Jolla, CA 2/2004 - 3/2016 Human Resources Manager

Conducted extensive Employee Relations management and counseling, employment law and legal compliance management, and Risk Insurance management. Acted as OSHA and ergonomic subject matter expert, and state- wide Legal and Compliance Officer. Contributed extensive knowledge of the Restaurant industry, country-wide event planning and travel arrangements, and was also the payroll trainer.

• Primary contact for Employee complaints, legal questions, and Employee Relations issues.

• Spent the last two years investigating, counseling, and implementing corrective procedures in response to a Class Action lawsuit that was eventually settled.

• Managed all Restaurant Customer incidents from minor complaints to filed lawsuits.

• Designed and implemented multiple procedures to ensure consistent state-wide compliance with leave laws, payroll laws, meal break penalties, and workplace posting requirements.

• Kept our 63 Restaurant Managing Partners abreast of ever-changing laws by creating and presenting HR and Legal presentations at state-wide meetings.

• Effectively organized all Meetings and Special Events within budget constraints.

• Coordinated all Workers Compensation and P&C insurance policies state-wide.

• Oversaw the Health and Retirement plans administration for our employees.

• After the passage ACA/Obamacare, launched health insurance to 500+ employees.

• Worked side by side with legal counsel to update employee handbooks annually.

• Corporate contact and file keeper for 200+ investors.

• Recruiter for all corporate positions.

• Project Team Lead that oversaw the migration of 63 locations to ADP Payroll.

• Investigated escalated payroll issues and questions.

• Reduced our Workers Compensation premium in half at the first renewal.

• Worked with outside Auditors during and after the Company's conversion to GAAP. Teleflora LLC, Los Angeles, CA 6/1999 - 2/2004

Human Resources Administrator

Administered Health and Retirement plans and benefit packages for executives and management. Oversaw FMLA, ADA, and WC-related leaves of absences, and all employee events. Investigated allegations of sexual harassment and served as the liaison to management with regards to all corporate policies.

• Streamlined monthly payroll reporting process.

• Designed, launched, and maintained "Benefits" page on Teleflora's intranet website.

• Using the intranet only, conducted Open Enrollment.

• Created a monthly health newsletter for all employees.

• Assisted in interviewing and hiring I 00 seasonal employees in a 2-week period.

• Assisted with logistics connected to three company mergers and related layoffs. EDUCATION

California State University Long Beach, Long Beach, CA Bachelor of Science in Business/Human Resources June 1999 SHRM/HRCI

PHR Certificate 2009 - Present

San Diego Employers Association

Managing a Remote Workforce certificate June 2021

American College of Surgeons

Stop the Bleed Certificate May 2022

Professional Affiliations

SHRM

HRCI

Cal Chamber

Software Knowledge

ADP Payroll

ADP Reporting

Paylocity

Coastal Payroll/iSolved

Microsoft Suite

Outlook

Visio

SharePoint

Zoom

Teams

Awards

2010 Outbacker of the Year

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