Heather St. Clair

209-***-**** ● adumtc@r.postjobfree.com

WORK EXPERIENCE SKILLS

Hard Skills: Great Plains(Supply Order Software), CareVoyant (Billing Software), SalesForce, Microsoft Office Products, ShoreTel, ShoreTel Supervisor (Monitor call quality), Presence (Telephony application), iSynergy, Cisco AnyConnect VPN,, Microsoft Azure (Single Sign On), Citrix Receiver, Printer troubleshooting, Data Entry, SnagIt, Adobe Pro, Nuance PDF

Soft Skills: Integrity, Dependability, Effective Communication, Open-Mindedness, Teamwork, Problem Solving, Critical Thinking, Adaptability, Organization, Willingness to Learn

EXPERIENCE

Customer Service Specialist 2022- Present

1st Light Energy Manteca, CA

Managed and reviewed service requests in 5 different statuses’

Exhibited and maintained a high degree of professionalism and decorum in stressful situations while also maintaining confidentiality, flexibility, and accountability.

Handled incoming and outgoing correspondence

Maintained an accurate client database, data entry

Handle BBB and CSLB Complaints

Trainer Payroll/Training Logistics 2012 - 2022

Abbott Livermore, CA

●Manage and assigned assignments for 550+ contracted nurses (Patient Trainers).

●Review and QA training documents, supply orders, and customer accounts to make sure they are compliant with company standards.

●Assist on the business side on new development projects for software applications or procedures that are being pushed within the business to improve workflow for multiple departments.

●Consistently pulled to assist other departments while still handling my primary work duties

●Viewed as a team leader with assignments triaged to me by management or training current and new peers on how to be successful in their role.

Key Accomplishments:

●During government shutdown (COVID) successfully handled multiple roles due to lack of staff and took the lead on key projects during shutdown recognized by senior leadership.

Call Quality Specialist II\Quality Analyst 2012-2019

Abbott Livermore, CA

●Quality Assured all calls that came in through the business to assure that our patients\clinics received the proper assistance that the business expects from our call staff.

●Developed call reports from findings where call center reps’ quality was below company standards and triage them to the department manager.

●Provided recommendations on how to better improve call workflow or how to better assist our patients/clinics.

●Generated and manipulated reports to provide relevant information that is vital to meeting department metrics

Receptionist 2018-Present

Spencer Flooring and Paint Tracy, CA

●Exhibited and maintained a high degree of professionalism and decorum in stressful situations while also maintaining confidentiality, flexibility, and accountability.

●In charge of creating purchase orders, invoices for clients and subcontractors.

●Maintained an accurate client database, including organizing paperwork, data entry, scanning, printing, and faxing documents.

●Handled incoming and outgoing correspondence.

●Maximized sales potential of the location through prepping, storing, rotating, stocking and merchandising products

Medical Assistant\Receptionist 2010-2012

Stockton Urgent Care Stockton, CA

●Supported providers in busy medical office with 37 daily patients.

●Designed an organizational system to improve office workflow.

●Facilitated effective communication between patients and members of the health care team.

Education

●AAS Degree in Medical Assisting January 2010

Heald College GPA: 3.8

oCoursework:

Medical Terminology, Medical Clinical Procedures, Medical Laboratory Procedures, Pharmacology and Dosage Calculations

●AA Degree in Medication Assisting July 2010

Heald College GPA: 3.8

●HIPPA Certification 2010

●CPR Certified 2010

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