Assistant General Manager-Customer Service- Hospitality

I am a Experience Food and Beverage Restaurant Manager with over 25+ years of experience in the hospitality industry. My skills include a high level of communication and interpersonal communication with team members, management and vendors. I have over 15+ years in marketing and event planning to build and drive sales monthly. I’m very solution minded, very creative and use those skill on a daily basis to effectively run successful sales driven shifts.

ABOUT ME

EBONY-NICOLE BELL

Assistant General Manager (Food & Beverage)

Tom’s Watchbar L.A. Live September 2019 - Present

(Assistant General Manager of LA Live Location)

Responsibilities

Effectively train and coach front and back of house Team members in compliance with our SOP’s.

Labor Goals and Planning weekly and monitoring labor through effective scheduling day to day

Hospitality-Engaging Guest throughout their dining experience

Developing and Training Managers for new and future locations

Plan, Coordinate and Execute weekly buyouts of the restaurant and private events

Strategic sales building and planning weekly to drive sales

Review Department Schedules including all front of house positions

Weekly Inventory of all liquor, beer, wine & n/a beverage items

Hire, Dismiss and Discipline team members within the front of house operations

Manage a team of 100-150 employees, 4 department managers & 3 Shift Supervisors

PROFESSIONAL

EXPERIENCE

T.G.I. Fridays Carlson Worldwide February 2009- September 2019

(Front of House Beverage, Bar & Training Manager / Event Coordinator)

Responsibilities

Hire, Dismiss and Discipline team members within the front & back of house operations

Head of training. All team members as well as new managers.

Bi weekly new team member orientations as well as Proctored Sexual Harassment Courses

Plan, coordinate and execute monthly sales building events

Marketing & Designing Flyers, Banners, Menus and Training Materials for Fridays Inc,

Maintained labor levels throughout the shift for front and back of house

LBW & N/A Bev orders for the restaurant and bar

Inventory weekly of all liquor, beer, wine & n/a beverage items

Effective scheduling reflecting projected labor

Effective staff meetings each month and one on ones bi-weekly

Effectively train and coach front and back of house Team members

Labor Goals and Planning

Hospitality-Engaging Guest throughout their dining experience

Crystal Property Management November 2012- Present

(Onsite Resident Manager)

Responsibilities

Keep the building (42 Units) well maintained and clean at all times.

Effectively communicating and building relationships with all residents

Being on- call for after hour emergencies that may occur. 55+ hours weekly

Rent collection & depositing funds multiple times each month

Hands on Maintenance including changing toilets, prepping vacant units, changing plumbing fixtures, garbage disposals, lighting fixtures, bulbs and etc.

Paperwork including; rent transaction reports, serving 3 day notices, posting notices as needed, scheduling maintenance, preparing leases, move ins and move outs & preparation of new units

PROFESSIONAL

EXPERIENCE

The Old Spaghetti Factory February 2005-May 2007

(Department Manger in Front & Back of House)

Responsibilities

Hire, train and coach all team members in the front and back of house.

Effective scheduling reflecting projected labor

Labor Goals and Planning

Ordering weekly of operating supplies, small wares & barware orders

Preparation of the weekly packet after inventory

Hospitality-Engaging Guest throughout their dining experience

Hamburger Hamlet of Beverly Hills February 2000-June 2001

Host/ To-go / Server / Assistant Manager

Responsibilities

Seat guest while creating a relationship from the door to the table

Take to go phone order, pack orders & ensure the orders were correct.

Promoted to Assistant Manager after 4 months of employment

Assisted the department managers with schedules each week.

Assisted the kitchen manager with weekly inventory

Managed with another senior manager issuing comps, speaking with guest and running lunch & dinner shift.

SKILLS

Excellent Verbal Communication Skills

Interpersonal Communication

Creative Thinking

Well Organized

Team Oriented with Staff & Managers

Profitable Thinking & Effective Business Decision Making

Multitasking & Working Under Pressure (Stress Management)

Health, Allergen, Food & Safety Training and Certifications

Knowledge of Human Resource laws and procedures for California

Developing Business Relationships through Customers, Corporate & Vendors

Mentorship & Recognition

Operating Systems including Micros, Aloha, Cruchtime, Brinks, Restaurant 365 & etc.

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