Service Representative Customer

CAREER SUMMARY

Customer Service Representative/Bank Teller with extensive experience in the banking, financial, and retail industries. Results-oriented professional with proven experience providing excellent customer service, completing cash transactions, referring credit products, and balancing cash drawers and vaults. Strong planner who readily adapts to change, works independently, and consistently exceeds expectations. Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, Teams, and Outlook.

SKILLS SUMMARY

Customer Service

Microsoft Office

Problem Solver

Oral/Written Communication

Basic Accounting

Attention to Detail

Professional

Relationship Builder

PROFESSIONAL EXPERIENCE

TCF/Huntington, Chesterfield, MI 2020 – 2022

Bank Teller

Provided excellent customer service to the bank members in-person and by telephone. Consistently received 100% satisfaction ratings in customer surveys.

Processed account services for customers including receiving deposits and loan payments, cashing checks, and issuing savings withdrawals.

Managed and balanced night and mail deposits and ATM.

Increased sales by selling and promoting other bank services such as cashier’s checks and mortgages.

Hantz Bank/Credit Union One, Clinton Township, MI 2018 – 2020

Bank Teller

Provided excellent customer service to credit union members in-person and by telephone.

Processed account services for customers including receiving deposits and loan payments, cashing checks, and issuing savings withdrawals.

Managed and balanced night and mail deposits and ATM.

Increased sales by selling and promoting cashier’s checks, IRAs, and other bank services.

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Vince & Joes, Clinton Township, MI 2016 – 2018

Customer Service Representative

Assisted customers with completing transactions at cash register and ensured a positive customer experience.

Ensured 100% accountability and accuracy for all daily transactions including cash balance, credit reconciliation, scanning products, and proper price scanning.

Answered questions about store products and proactively obtained knowledge about various store products.

Provided excellent, high quality customer service by exuding professionalism, and a friendly, courteous, and positive attitude.

Resolved customer complaints with excellent listening and problem-solving skills.

Sewing by Sally, Harrison Township, MI 2000 – Present

Owner/Operator

Provide tailoring services with a specialty in Bridal/Formal.

Skilled seamstress, providing customers with a positive and professional experience.

Communicate with clients to ensure requirements are mutually understood and tailoring will meet customer expectations.

Develop a plan and schedule for each project to meet customer deadlines.

Conduct complex calculations and create design documents.

Effective business owner, with the ability to multi-task as the business owner and operator.

Maintain supplies and inventory and handle all incoming/outgoing correspondence.

Invoice clients and responsible for accounts payables and receivables.

EDUCATION

High School Graduate, Denby High School

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