Customer Service Operations Supervisor

**** ********* ***** *** ***

Chesapeake, VA *****

Phone 414-***-****

*******@*******.***

Gloria A. Freeman

PROFESSIONAL PROFILE

Currently seeking a position that will able me to utilize my skills and academic training. I have excellent communications, analytical and organizational skills with the ability to work in a fast-paced and multi-task environment.

Experience

Southeastern Virginia Training Center –Chesapeake, VA

PFA Accountant –June 2021-Present

Maintain the individual Patient Fund Accounts (PFA) for approximately 75 residents.

Directly responsible for reviewing, disbursing and depositing all funds and funds request related to SEVTC’s Resident PFA’s.

Verify availability of Residents PFA funds, ensuring conformity to policy and procedures, and record all transactions in the organization’s Financial Management System (FMS).

Receipt and account for over 15 million dollars in Special Fund Revenue annually and record receipt transactions through the Automated Cash Transaction System (ACTS) while interfacing with FMS and Commonwealth Accounting and Recording Systems (CARS).

Prepare deposits and various financial reports summarizing the receipt of such funds monthly.

Disburse petty cash funds as needed and according to set policies.

Data Entry

Bank Reconciliations

Monthly Audits for petty cash

Update procedures

JC Penney –Brookfield, W I

Customer Services Rep- July 2012- Present

Customer Service & Sales

Greets and assists customers in finding products and partners with other team members when additional help is needed

Models for and holds team accountable for outstanding customer service

Supports the Manager on Duty program

Directs customer service activities throughout the store

Enterprise Fulfillment

Responsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periods

Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink

Partners with Operations Supervisor to resolve operational concerns that impact Enterprise Fulfillment

Conducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink

jcp.com

Responsible for the jcp.com Return Shipment Processes and ensures that all items are returned

Responsible for stockroom standards for all Omni-channel processes to ensure efficient execution and a safe work environment

Reviews available jcp.com reports and metrics to identify opportunity items and reduce shrink

Conducts quarterly audit of jcp.com packages and takes action as needed

Responsible for the completion of Omni-channel associate training and policy compliance

Consistently provides ongoing feedback and coaching to associate

Takes action on performance and policy issues within the team

Milwaukee Area Technical College – Milwaukee, WI

Accounting Specialist – February 2015-June 2020

Reconciles DVR account at the end of each month.

Enter Sponsorship's for various Agencies; Work effective with outside Agencies, MATC staff and Students with sponsorships

Disburse Book deferments Processing DVR training grant form

Assist students that may have questions about their Financial Aid

Records receipt of payments to respective accounts and verify disbursements.

Summarizes expenditures and prepares reports accordingly.

Work with Agencies on any Discrepancies

Performs related duties as required or assigned.

Education

Concordia University Wisconsin-Mequon, WI

Master of Business Administration with a concentration in Accounting –December 2018

Upper Iowa University-Milwaukee, WI

Bachelor in Science, Accounting- July 2010

Bryant and Stratton College- Milwaukee, WI

Associate Degree, Accounting and Business Administration - December 2007

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