January **** to

November ****

March **** to

January 2021

Summary

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Amicable customer service skilled in providing expertise to aid guests in craft cocktail selections. In-depth understanding of spirit pairings, with a creative drive to assist with menu additions and promotional items. Skills

Washing Windows

Mopping and Buffing Floors

Natural Cleaning Products

Team Support and Collaboration

Cash Handling

Cleaning and Sanitizing

Honest and Dependable

Customer Transactions

Payment Processing

Price Identification

Meticulous and Organized

Visitor and Customer Relations

Customer Service-Oriented

Experience

McDonald's Restaurant

Rocherster, NY

Server

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Promoted desserts, appetizers and specialty drinks to optimize sales. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Prepared salads, appetizers and garnishes to assist kitchen staff. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Provided exceptional service to high volume of daily customers. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Resolved customer concerns with friendly and knowledgeable service. Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Teddy's Residential Suites

New Town, ND

Housekee

Vacuumed floors and dusted furniture to maintain organized, professional Saqoiuyha Cotton

New Town, United States 58763

701-***-****

adumrf@r.postjobfree.com

November 2019 to

March 2020

September 2018

appearance.

Interacted pleasantly with clients and guests when performing daily duties. Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Employed deep-cleaning techniques for areas in need of additional sanitation. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Laundered sheets and removed stains to restore linens to pristine condition. Requested maintenance orders to fix non-working equipment and address room damage.

Performed linen washing, dishwashing, vacuuming, dusting and mopping. Created inventory checklists and stocked housekeeping carts daily. Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.

Followed safety procedures when handling materials and discarding waste. four bears casino and lodge

New Town, ND

Front

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Answered telephones and greeted visitors to assist, answer questions and direct. Received incoming calls and coordinated with staff to fulfill customer requests. Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

Responded to inquiries and room requests made online, by phone and via email. Signed for packages, recorded deliveries and distributed to personnel. Maintained important files, running reports and delivering updates on occupancy and revenue.

Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Showed off dining areas, pool, spa and fitness center to prospective and current guests.

Input customer data into reservation systems and updated to reflect room changes. Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary.

Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Answered and directed incoming calls using multi-line telephone system. Answered phone calls, provided information to callers and connected callers to appropriate people.

Answered office phone and emails to schedule appointments, answer questions and document information.

Education and Training

Northwest Junior High At Douglas

East Rochester, NY

GED

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