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Sales Representative Customer Service

Location:
Westchester, IL
Salary:
90,000 to 110,000
Posted:
January 12, 2023

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Resume:

Charles F Swarts

Westchester, IL *****

adumqz@r.postjobfree.com

312-***-**** (mobile/SMS)

www.linkedin.com/in/charlesswarts1/

PROFESSIONAL EXPERIENCES

The Boeing Company

*/**** ** **/****

Senior Talent Acquisition Advisor (C)

Supported Boeing’s Defense, Space and Security (BDS) business unit. (Boeing is one of the largest defense contractors in the world.)

Directly supported Strike, Surveillance, Missile, and Weapon Systems (MWS), Advanced Airborne Sensor (AAS) and AAS Training System, the Littoral Surveillance & Reconnaissance System (LSRS), and AMM Mobility and Surveillance and Bombers programs.

Performed full life cycle recruiting for the cybersecurity and cyber resiliency functions for Boeing’s BDS products and services. This included mid-level to senior-level Engineers, Analysts, and Technicians with a background in Mission Systems, Cybersecurity, Avionics, and Systems Engineering.

Recruited candidates for Boeing’s Product Security Engineering (PSE) capability and SEIT (Systems Engineering and Test) functions.

Worked with multiple levels of Department of Defense (DOD) clearances required for BDS roles due to the sensitive nature of the products supported.

Successfully worked in an extraordinarily complex and regulated high-volume environment, with multiple steps required to meet compliance requirements and avoid bias for non-union and union positions.

Used Workday to create position requisitions, post requisitions, track candidate applications, and move candidates through the recruitment process to hire or disposition.

Worked directly with hiring managers to create fillable requisitions and made recommendations on salary and benefits packages based on the Total Rewards guidelines to win acceptance from highly skilled and in-demand candidates.

Used LinkedIn Recruiter and HireScore to source outside candidates that had not directly applied to Boeing.

Attended monthly Global Equity, Diversity & Inclusion (GEDI) workshops.

Reviewed all requisitions in Textio to make sure the content of requisitions met all inclusion and diversity verbiage goals and to help facilitate inclusive hiring.

Consulted with military veterans and explained transition options open to them such as the DOD SkillBridge program.

Chosen by TAA management to represent Boeing at the Boeing Pavilion recruitment desk for the Experimental Aircraft Association show in Oshkosh, WI.

Attended Travel@BOEING tool training and demonstrations.

The Harvest Consulting Group, Inc., Schaumburg, IL

9/1999 to 3/2022

Senior Technical Recruiter / Account Manager / Founder

Recruitment:

· Interacted with clients' human resource departments and hiring managers to form a collaborative interaction to determine the technical, soft skills, and communication styles necessary to successfully fill their requisitions.

· Performed and managed full life cycle recruiting process for mid-level to senior-level candidates.

· Filled multiple direct-hire and contract positions.

· Daily tasks included determining the resources necessary for sourcing candidates, searching the internal database, leveraging Internet-based recruiting tools such as LinkedIn, Indeed, Hiretual, and others, writing and posting requisitions, and contacting active and passive candidates.

· Presented opportunities to candidates, prepared interview summaries to present to the hiring managers, and submitted the information.

· Scheduled interviews, performed trial closes, presented and closed complex offers, and collaborated with both parties to help facilitate relocation or visa sponsorship when required.

· Filled positions in various disciplines including information technology, engineering, manufacturing, and financial.

· Additional areas have included sales representatives, chemists, supply chain analysts, quality consultants, etc.

· Worked with recruiting tools vendors to review, demo, and negotiate contracts for our internal teams' use, including our ATS (Applicant Tracking Systems) and various internet-based candidate databases, requisition posting resources, and additional tools.

Leadership:

· Managed the recruiting and sales teams within HCG and was responsible for general management activities including budgeting, reviewing P&L and CGS, making payroll, and meeting with different HCG advisors,

· Internal team building included sourcing, interviewing, determining compensation, hiring/firing, and managing internal teams and resources.

Alcom, Inc., Addison, IL 1994 to 1999

Sales Representative

(Alcom is a $10 million distributor of building supplies including windows, doors, shelving, mirrors, and cabinets.)

Served as Outside Sales Representative and Account Manager responsible for maintaining an existing customer base of $300,000 and developed a newly defined Southwest territory. Channels of distribution included General Contractors, Buying Groups, and Building Supply Wholesalers in the residential and commercial arena.

Accomplishments

· Involved in successful new product introductions via sales presentations to general contractors, builders, and prospective customers.

· Oversaw delivery and installation of products for accounts.

· Conducted account follow-ups every week via site visits to ensure proper use of products and calculations of just-in-time deliveries.

· Performed customer service activities including problem-solving, maintaining account balances, reviewing terms, and regular audits of returns and damage reports.

EDUCATION

Dominican University, River Forest, IL

Master of Business Administration

Major concentration on Marketing

Overall G.P.A. 3.85/4.0, Major G.P.A. 4.0

Illinois State University, Normal, IL, Bachelor of Science in Business Administration

Major concentration on Marketing

Minor in Sociology

PROFESSIONAL AFFILIATIONS / ACTIVITIES

Member, Board of Directors, Alpha Tau Omega Alumni Association, Illinois State University

Member, Dominican University Alumni Association

Member, Illinois State University Alumni Association

Speaker, Military Transition Roundtable

REFERENCES

(Upon Request)



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