Brandon Moore

Email: adumqp@r.postjobfree.com

Phone: 804-***-****

Linkedin: https://www.linkedin.com/in/brandon-moore-46438839 P a g e 1

OBJECTIVE

To continue my career with an organization that will utilize my leadership, supervision, and administrative skills to benefit mutual growth and success. EXPERIENCE

Chesterfield Employment Services Chesterfield, VA

Customer Service Representative 2017-Present

• Advising customer calls in a timely and professional manner solving customer and consumer concern

• Informing over 80 customers requesting, canceling, or changing transportation

• Determining eligibility for paratransit units, executing backbilling data of $50k+ and dispatching units in accordance

• Maintaining contact with transit units on assignment to determine status and location of all transit units

• Use telephone system to coordinate calls and relay information and assistance to paratransit units and the public

• Analyzed web-based system TripMaster by CTS Software to route efficiently saving time and gas costs

• Navigating a variety of computer and manual logs, records and files related to paratransit dispatching activities Dominion Youth Services Colonial Heights, VA

One on One Counselor September 2019- September 2022

• Collaborated with classroom teacher, provided support with the implementation of academic and behavioral goals

• Delivered daily data collection to student plans, charting frequency, and duration of behaviors in relation to behavioral goals

• Established support to students, including redirection, completion of all work assignments, planning and organizational skills

• Utilized strategies to assist the student in developing positive coping skills

• Assists the student in developing positive peer and adult relationships

• Fostered communication skills, de-escalation, and behavioral support to student

• Motivates the student to be successful and responsible by providing behavioral, emotional, physical, social, and educational support, serving as a foundation for meeting goals

• support to students; including redirection, completion of all work assignments, planning and organizational skills Chesterfield Employment Services Richmond, VA

Transportation Specialist February 2018- January 2022

• Providing safe reliable transportation to individuals with serious and persistent mental illness from their homes to employment sites using county vehicles

• Daily documentation, recording all trips in an accurate and timely manner for billing purposes; performing vehicle maintenance checks, maintaining cleanliness of vehicles Job Assistance Center Petersburg, VA

Case Manager February 2019 – April 2020

• Outlined program eligibility, suitability, and orientation

• Liaison between Job Assistance Center, the Workforce Development Board, and other Program partners

• Presented intake clients with tools by identifying needs, developing service around those needs, providing general resettlement services, referrals, and other assistance

• Trained, coached, and mentored 3 clients to ensure smooth adoption of a solid worker entering the workforce

• Counseled clients to set goal and accomplish their goals by funding schooling, providing $200 in gas money to attend school/training, mock interviews, resume improvement, and one-on-one counseling., etc.

• Illustrated organized documentation of clients’ information for Job Assistance Center along with reference from local Social Services offices in Colonial Heights, Hopewell and Petersburg tri-city area Brandon Moore

Email: adumqp@r.postjobfree.com

Phone: 804-***-****

Linkedin: https://www.linkedin.com/in/brandon-moore-46438839 P a g e 2

Crater Workforce Development Board Petersburg, VA Quality Assurance Technician/Admin Specialist March 2018 – February 2019

• Headed and operated the Crater Regional Workforce Development Board’s website with a starting budget of $200

• Authored the Crater Regional Workforce Development Board’s office evacuation plan for 8 of the partners under the “one-stop shop” umbrella of more than 40 employees

• Revamped various policies and procedures including, but not limited to inventory, quality assurance, gift giving and receiving for the Crater and Emporia locations ensuring practices to meet federal and local regulations

• Previous member of the Workforce Board and Partners’ Interview panel for new hires

• Digitized the inventory of local government equipment, supplies and furnishings, previous loss prevention specialist and inventory specialist

• Revitalized the customer service experience to the public through expos and in-house assistance to persons searching for employment or government funded Workforce Innovation And Opportunity Act (WIOA) training

• Shaped administrative support culture by filing personnel records, contracts, correspondence, and reports. Writing and filing minutes from various standing Committees and Boards Alliance Project Services Bagram, Afghanistan

Site Manager January 2013- December 2016

• Hiring Authority for Bagram AO working directly with acting Military Oversight in accordance to the Bagram Base Access Policy and Force Protection Screening Cell (FPSC) in regards to base security, base access, and badging requirements for OCNs & ECNs for 4 years

• Facilitated badging appointments with FPSC monthly for over 3,000 HCN employees and oversaw the daily medical administrative operation with APS

• Orchestrated the timesheet procedures of six Other Country Nationals (OCNs) to maintain accurate records and up to date accountability over 2,500 Host Country Nationals (ECNs) daily to calculate payroll for the HCN population. This was done by Encapsulate Post Script (EPS) scan system to track HCNs for start and end times of the hours the HCNs worked which saved hundreds of thousands of dollars

• Closely worked with CIST teams, HUMINT, and various other U.S. Government entities and factions on Bagram coordinating (Criminal Investigation) C.I. interviews/screens of the HCN employees for intelligence gathering and also as a requirement of the Bagram Base Access Policy.

• Completed 103 forms required of the FPSC and Bagram Base Access Policy of over 2,500 HCNs to include Letters Of Justification (yellow badges) for HCNs for at minimum 500 HCNs for special privileges i.e. cell phone, driving on Bagram Airfield

• Assisted with local recruitment via creating job postings and scheduling interviews with the local national Afghan population and Third Country Nationals (Indians & Filipino). Coordinated and scheduled new hire orientation/onboarding with Afghan and Third Country National population

• Led and administered disciplinary and corrective actions for over 3,000 HCNs and 38 OCNs country wide. Liaison between Expat Supervisors, OCNs/HCNs and Military on APS SOPs and Bagram’s base access policy.

• Carried out monthly and sometimes bi-weekly transport of 1 million dollars in U.S. currency as a courier from Dubai to Afghanistan to be converted to Afghan currency to pay HCNs generated from the EPS scans.

Contact this candidate