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Service Representative Customer

Location:
Savannah, GA
Posted:
January 12, 2023

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Resume:

Paula L Parks

*** **** ********** ***

Savannah Ga 31406

501-***-**** adumqj@r.postjobfree.com

Summary:

Have several years of experience with laboratory Good Manufacturing Practices procedures.

Assisted Directors in the development and implementation of quality systems, processes and procedures consistent to meet FDA regulatory and corporate Duties to include reading out finished product, water, and raw materials, additional micro testing and release of finished product in SAP.

Performed testing according to laboratory policies and procedures consistent with the standards of, GLP, FDA, USDA and all other accrediting/ certifying agencies.

Implemented rapid molecular biological methods for the analysis of food borne pathogens.

Quality assurance, method validation and analyzed samples.

Maintenance of analyzer binder and documentation of the calibrators and QC's used in the preparation of a batch.

Perform a variety of tests on rice bran cooking oil samples using laboratory instrumentation (HPLC, GC, GC/ MS, LC/MS, AA, FT-IR, and ICP).

Work efficiently to multi-task and complete various tests on a large number of samples with short deadlines.

Performed tasks associated with manufacturing and filling departments, customer service, technical service, raw materials, processes, test methods, and analytical procedures.

Leveraged expertise in United States Pharmacopeia (USP) methods <32>, < 61>, and <62> to test and report findings of cosmetic, personal care, and pharmaceutical products manufactured by nationally known clients.

Education:

Diploma Medical Assistant

Eastern College of Health Vocations Oct 2013 – Sep 2014

B.S. in Health Science

University of Arkansas Little Rock 72204 Jul 2010 – May 2014

A.A.S. in Biotechnology Laboratory Science

SEARK College Pine Bluff, AR 71601 Jun 2004 – May 2006

Military Service:

Service Country: United States

Branch: Army

Rank: Specialist

August 1988 to December 1990

Material Control and Accounting Specialist

Commendations:

Army Achievement Medal

Skills:

CPR Certified

Electronic Health Record Capable

CLIA waived laboratory tests /CLIA high complexity laboratory/LCMS

Urine Specimen's and proper labeling

Informed Consent and HIPPA Knowledgeable

Medical Terminology

Problem-solving skills

Attention to detail and Team player

Experience:

P23 Labs

May 2020- Dec 2022

Molecular Technologist

Under the Supervision of a Laboratory Director and Molecular Technical supervisor will perform molecular laboratory test with initial focus on COVID-19 testing with additional panels in the future

Accession nasal and saliva tubes (scan barcodes and place samples into automated instruments)

Perform automated RNA /DNA extraction using robotic liquid handlers(Microstar Hamilton )on nasal and saliva samples

Perform manual RNA/DNA extractions onto a 96 well batching plate

Perform automated sample pooling using robotic liquid handlers

Prepares and properly label reagents according to provisions of the Reagent Manual.

Assist with loading real-time PCR using 96 well plates

Follow all safety guidelines

Perform routine and preventative equipment maintenance according to schedule and procedure

Maintain temperature logs on laboratory rooms, incubation freezers and refrigerators

Participate in proficiency testing

Record all extractions in log book

Assist in receiving with sorting incoming samples from mail carriers

Attend all onsite training

Kimberly Clark Corporation

June 2018-July 2020

Microbiologist

Conduct routine Microbiological testing on baby wipes finished product, production materials and water, and specialized testing as required for troubleshooting or as part of an improvement project.

Conduct all testing and work in conformance with established Good Lab Practices (GLP’s) and Good Manufacturing Practices (GMP’s).

Accountable for Micro Team testing/results/record management, including quarterly raw material testing, monthly Operations GMP audits, monthly GLP audits and Good Documentation Practice audits for Micro and Operations Labs, as assigned.

Accountable for new hire quality training and Microbiology Lab training, certification and annual re-certification, as assigned.

Prepares and executes Micro Lab test method validations. Prepares and executes cleaning & sanitization validations.

Performed Gram Stain and microscopic examination of physiological, morphological, and cultural characteristics of bacteria and other micro-organisms according to standard microbiological methods and preparing reports with the results.

Carefully read and tabulated test results entering all data into the LIMS or paperwork as required.

Maintained weekly inventory of testing supplies, temperature monitoring, water samples collection and testing and environmental monitoring.

Reviewed equipment charts for specification compliance. Utilized gram staining and selective media to identify organisms

Conducted product process validation and cleaning validations

Pathology Partners Toxicology Lab

Oct 2014 – Jan 2018

Senior Lab Technician

Prepare and run the patient specimens along with preparing all of the items involved in running samples using an LC/MS method.

Prepare human specimens once they are received at the laboratory Accession and transfer urine samples in tubes.

Prepare specimens as the protein extraction is applied to each specimen.

Experience with laboratory Good Manufacturing Practices procedures.

Assisted Directors in the development and implementation of quality systems, processes and procedures consistent to meet FDA regulatory and corporate duties to include reading out finished product, water, and raw materials, additional micro testing and release of finished product in SAP.

Perform validity testing using the analyzer and ensuring that the QC's and calibrators are sufficient to report patient results.

Maintenance of analyzer binder and documentation of the calibrators and QC's used in the preparation of a batch.

Knowledge about aseptic techniques.

Maintains laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintains patient confidence and protects the laboratory by keeping information confidential and following all HIPAA guidelines.

Use basic skills such as pipetting, weighing, and preparing buffers for samples.

Use and maintain laboratory equipment such as water bath, SPE, HPLC, UV/V's, and speed vacuum.

Arkansas Department of Health Center for Health Protection and Preparedness

Apr 2014 – Oct 2014

Administrative Assistant III

Assist physician with his appointments, calendars, and meeting agenda's

Type, processed and distributed materials to program specialist and training personnel

Picked-up mail and distributed, Maintain Tamiflu database

Maintain conferences reservations, Process travel paperwork and arrangements Order supplies from Central Supply and prepare monthly reports for the Bio Hospital Strategic National Stockpile and Arkansas Nuclear One coordinator Create goods receipts and requisitions in AASIS system.

Receives and screens telephone calls, facsimile transmissions, and visitors to the office.

Determines the nature of the business involved and personally furnishes information, or refers outside contacts to the appropriate persons, directly or by relayed messages.

Receives and distributes incoming mail and coordinates outgoing mail.

United States Postal Service

Mar 2011 – Apr 2014

Rural Postal Carrier

Picked up and delivered mail, packages and parcels to the correct customers in a timely and mapped out manner.

Used an electronic device to obtain signatures from customers on handheld computerized equipment used by the USPS.

Kept detailed records of attempted and missed deliveries.

Maintained a clean vehicle and in working order by adhering to a preventive maintenance schedule.

Collected receipts, postage dues and COD in the form of checks.

Kept records of change of address and hold mail requests.

Pittsburg Paint Group Industries

Nov 2008 – Jul 2010

Quality Control Laboratory Technician

Performed analytical operations on paints, stains, and specialty coatings products following standard procedures.

Recorded all data, adjustments and evaluated results in WIMS.

Worked on special projects associated with quality initiatives.

Performed quality assurance duties.

Performed tasks associated with manufacturing and filling departments, customer service, technical service, raw materials, processes, test methods, and analytical procedures.

Calibrate, maintain, and troubleshoot laboratory equipment using GLP Proactive in meeting needs of customers/departments in a timely manner.

Operate a wide variety of laboratory equipment such as Volatile, Karl Fisher water content, LC/MS, Centrifuged, PH, Flash Point, Density, and Viscosity.

Riceland Foods

Sep 2007 – Oct 2008

Quality Assurance Laboratory Technician

Performed testing according to laboratory policies and procedures consistent with the standards of, GLP, FDA, USDA and all other accrediting/ certifying agencies.

Implemented rapid molecular biological methods for the analysis of food borne pathogens.

Quality assurance, method validation and analyzed samples.

Perform a variety of tests on rice bran cooking oil samples using laboratory instrumentation (HPLC, GC, GC/ MS, LC/MS, AA, FT-IR, and ICP).

Testing includes vitamins, fatty acids, metals, allergens by ELISA, toxins, carbohydrates, and preservatives, etc.

Accurately perform tests and document calculations and results on forms and in LIMS.

Work efficiently to multi-task and complete various tests on a large number of samples with short deadlines.

Work with fellow lab personnel to ensure completion of tests and a safe and clean work environment. Calibrate, maintain, and troubleshoot laboratory equipment.

Communicate effectively with leadership, peers, and customers.

Cardinal Health

Apr 2006 – Sep 2007

Pharmaceutical Customer Service Representative

Conferred with customers by telephone, e-mail, or fax in order to provide information about pharmaceutical and medical products and services,

Took orders or cancelled accounts.

Interpret and verify provider orders and obtain details of complaints.

Processed new client accounts, maintaining customer accounts, implement changes to existing accounts, and filing documents and other paperwork.

Verifying and updating demographics and insurance information.

Provided products or service information to assist customers in making a decision about products to buy, after addressing customer's inquiry attempt to sell them some new products.

Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills, entering credits, item availability, and pricing questions.

Southern Distribution/Logisco

Jan 2001 – Mar 2006

Customer Service Representative

Compared identifying information and counts, weight s and inspect items of incoming and outgoing paper shipments to verify information against bills of lading, invoices, orders, or other records

Prepare bill of lading for shipments and process paperwork in web inventory management system for DC accounting.

Truck scheduling, determines method of shipment utilizing knowledge of shipping procedures, routes, and rates.

Maintains inventory of shipping materials and supplies and process end of month reports to headquarters.

Examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.

Kept records of all paper shipped/ received in excel.

New Life Healthcare Center

Jul 1998 – Jan 2001

Clinical Technician

Schedule, cancel or, re-schedule client's appointments and/or consults with Director.

Verify and update demographics on clients and insurance information.

Make sure clients’ forms are completed.

Process basic eligibility for Medicaid, co-pays, and preauthorization requirements.

Monitor appointment book for clients.

Prepare observation room for client's visits. Planned daily activities for clients.

Took patient's blood pressure, respirations, pulse, hematocrit for blood sugar, and temperature.

Assist patients to bathroom and with personal hygiene.

Assisted patients with walking if needed.

Monitor food intake and assist with patient's meals. Administer patient's medications as ordered by physician.

Completed written records of services and reported the total needs of the client.

Monitor and report the client's health status with close observation for significant changes in the client's physical and/or mental condition.

United States Army

Dec 1988 – Aug 1996

Automated Logistical Specialist

Responsible for supervising and performing management or warehouse functions in order to maintain equipment records and parts.

Movement, storage and maintenance of ammunition, and handling medical and food supplies



Contact this candidate