GERALD RUSH

Birmingham, ALABAMA *****

adumq7@r.postjobfree.com / 205-***-****

SUMMARY

Motivating leader with history of building and managing production teams. Proficient at identifying problematic issues and integrating solutions to achieve customer rewards. Strong relationship builder works well with customers and corporate teams.

Talented certified combo welder and team leader offering several years of success in plant industry environments. Strategic thinker with welding proficiency. Offers proven ability to build effective teams dedicated to identifying and leveraging opportunities for growth.

SKILLS

SAP warehouse management systems

Warehousing

Manufacturing and warehouse procedures

TIG & MIG welding expert

Expert in stick welding

Pipe welding

Metal working ability

Strategic thinker

Welding safety precautions

Initiative to work independently

Shipping and packaging

RF scanning devices

Loading and unloading

EXPERIENCE

Customer Service Manager / Percepta - Remote, Birmingham 12/2022 - 01/2023 Demonstrated excellent communication skills in resolving product and consumer complaints. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Maintained knowledge of company products and services to promptly resolve complaints and concerns. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Relayed customer feedback to cross-functional teams to improve products and services. Customer Service Agent / Inktel Contact Center Solutions - Remote, Birmingham 08/2022 - 11/2022 Documented customer correspondence in CRM to track requests, problems and solutions. Maintained strong call control and quickly worked through scripts to address problems. Asked probing questions to determine service needs and accurately input information into electronic systems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. GR

Maintenance Technician / Contractor's Maintenance Service - College Park, GA 06/2020 - 07/2022 Responded to personnel queries and troubleshooting requests to provide repair services to improve operations. Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels. Cleared clogged drains and replaced valves, faucets and fixtures. Scheduled preventive maintenance programs to keep equipment in good working condition. Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules. Completed basic carpentry tasks, painting and installed shelves, hooks and closet rods to meet customer needs. room additions, roofing, small appliance repair as needed Team Lead / Voestalpine - Birmingham, AL 02/2018 - 03/2020 Mercedes Benz Service Parts. Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands Made steel form parts using various cutting equipment and welded part together per specifications. Completed minor torch ups with MIG welders.

Prevented distortion of parts by monitoring fitting, burning and welding processes. Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.

Positioned and clamped workpieces together and properly assembled in jigs and fixtures. Set up equipment and welded parts according to welding chart specifications and type. Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment. Operated manual and semi-automatic welding equipment to fuse metal segments together. Certified Forklift Operator / Piggly Wiggly Warehouse - Bessemer, ALABAMA 04/2017 - 02/2018 Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility. Documented weight and destination production data in detailed daily logs for management review. Operated forklifts and pallet jacks in accordance with established safety requirements. Moved pallets of merchandise using electric forklifts and electric pallets. Operated forklifts and other transportation vehicles to move merchandise to and from target destinations. Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.

Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.

Warehouse Picker/Certified Welder / JTI Companies Inc. - Birmingham, ALABAMA 01/2016 - 04/2017 Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility. Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work. Positioned and clamped workpieces together and properly assembled in jigs and fixtures. Obtained desired configurations by clamping and tack-welding components. Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments. Set up and operated welding equipment to complete all welding projects on-time. Machine Operator/Forklift Operator / Sterilite - Birmingham, ALABAMA 02/2013 - 12/2015 Established and adjusted feed rates and cutting parameters to keep operations in line with production demands. Operated equipment in accordance with company procedures and customer requirements. Received and correctly processed both written and verbal instructions, prints and work orders. Used handheld scanners to key in data for packages. Pulled merchandise to fulfill orders to specification. Packed products into designated boxes, taking care to protect items from damage or shifting during transport. Used hand trucks, pallet jacks and forklifts safely and efficiently. EDUCATION AND TRAINING

Associate of Arts: Information Warfare And Military Media Relations 05/1988 Southern Jr College - Birmingham, AL

Welding Certification : Welding Technology 05/1998 Calhoun Community College - Huntsville, AL

Aviation/Boatman Mate 05/1991

U S Navy

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