Cashier, Customer Service, Time Management, Professionalism

Location:

Granbury, TX

Salary:

$30.00

Posted:

January 12, 2023

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Resume:

Kimberly Roberts

*** **** ****** **. ********* Tx 75801 Cell : 903-***-**** Email : ***********@*****.*** Professional Summary

Enthusiastic with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, healthcare organizations. With excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Licenses

Certified Nurses Aid

Certified Medication Aid

Pharmacy Technician

Skills Highlights

Professional Experience

Fresenius 08/29/2021 – present

Us renal care 2/25/2021-04/20/2022

New Directions Dialysis 11/3/2020-2/05/2021

Foundation medical staffing 11/3/2020-02/5/2021

Fresenius 03/2019-10/29/2020

Comfort Suites 11/2018 – 3/2019

Sanderson Farms 8/2018 – 11/2018

Personal time off 1/2018 – 8/2018

Customer Rervice Representative 03/2017-12/2017

Arise Virtual Solutions Inc. Mirimar Fl.

Performed in-depth research to answer more complex questions. Kept current on market and product trends to effectively answer customer questions. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Built and maintained effective relationships with peers and upper management. Kept abreast of rapidly evolving technology. Regularly sought opportunities to up sell and add on additional merchandise. Guaranteed positive customer experiences and resolved all customer complaints. Cashier/Pharmacy Technician 09/2016-02/2017

Walgreens Palestine Tx.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Informed customers about all product lines and services offered by the company. Processed an average of 30 transactions each day in a timely manner. Offered exceptional customer service to differentiate and promote the company brand. Assisted customers in finding out-of-stock items. Helped customers select products that best fit their personal needs. Organized the store by returning all merchandise to its proper place. Kept the store clean and maintained neat, orderly product displays. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Informed customers about sales and promotions in a friendly and engaging manner. Managed quality communication, customer support and product representation for each client. Offered direction and gave constructive feedback to motivate team members. Took special orders in person and over the phone to generate additional revenue. Expressed appreciation and invited customers to return to the store. Exchanged returned merchandise for customers quickly and efficiently. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Guaranteed positive customer experiences and resolved customer complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Communicated information to customers about product quality, value and style. Stocked and rotated inventory regularly. Replenished merchandise shelves with items from the stockroom. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Managed cash stock and inventory balances accurately. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Trained new employees on company customer service policies and service level standards. Maintained visually appealing and effective displays for the entire store. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Marked clearance products with updated price tags. Prevented store losses using awareness, attention to detail and integrity. Worked in the pharmacy filling perscriptions and working with the pharmasist to ensure excellent customer service quickly and accurately. Medication Aide 01/2015-12/2017

UTMB Palestine Tx.

Maintained proper compliance logs, including for refrigerator temperatures. Verified accuracy and completeness of information on prescription and refill requests. Maintained proper storage and security conditions for all drugs. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Filled departmental requisitions and crash cart medication trays. Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Strictly maintained customer and patient confidentiality. Communicated with all customers and staff in a pleasant and professional manner. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Correctional Officer 06/2014-12/2014

TDCJ Palestine Tx.

Maintained daily logs of shift activity. Enforced resident behavior management system and wrote incident reports for infraction. Maintained communications with all other areas of the facility at all times. Supervised the meal distribution and observed inmates during meals. Assisted in restraining violent and unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Maintained records and logs of man hours, materials and equipment used. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Continually monitored dormitories for inappropriate activity. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Conducted internal security checks and distributed meals. Maintained correct physical head count at all times. Attended regular training's and maintained appropriate certifications.

Medication Aide 09/2013-01/2015

Canton Oaks Canton Tx.

Heritage Manor Canton Tx

Walmart Super Center Canton Tx.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Informed customers about all product lines and services offered by the company. Processed an average of 30 transactions each day in a timely manner. Offered exceptional customer service to differentiate and promote the company brand. Assisted customers in finding out-of-stock items. Helped customers select products that best fit their personal needs. Organized the store by returning all merchandise to its proper place. Kept the store clean and maintained neat, orderly product displays. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Exchanged returned merchandise for customers quickly and efficiently. Guaranteed positive customer experiences and resolved customer complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Communicated information to customers about product quality, value and style. Stocked and rotated inventory regularly. Replenished merchandise shelves with items from the stockroom. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Managed cash stock and inventory balances accurately. . Built customer confidence by actively listening to their concerns and giving appropriate feedback. Trained new employees on company customer service policies and service level standards. Cross-trained and provided back-up for other customer service representatives when needed. Marked clearance products with updated price tags. Prevented store losses using awareness, attention to detail and integrity. Cashier Food Prep 10/2007-4/2008

Dairy Queen Tyler Tx.

Identified assignments to provide associates with developmental opportunities. Executed cash transactions quickly and accurately. Identified assignments to provide associates with developmental opportunities. Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals. Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared. Stocked, priced, front-faced and rotated merchandise. Completed shift beginning and end procedures in full. Checked on table at appropriate intervals to refill drinks and respond to requests. Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses. Greeted guests in a pleasant and courteous manner. Resolved problems promptly and escalated larger concerns to management. Continually kept carpets and floor clear of debris. Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. Lead Generation Specialist 06/2006-02/2007

Winning Stratagies Canton Tx.

Engaged with prospects to identify decision-makers, timelines, and product or service needs. Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on Winning Strategies criteria. Consistently met and exceeded department expectations for productivity and accuracy levels. Participated in various incentive programs and contests designed to support achievement of production goals. Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities. Education and Licences

Canton High School Diploma 2007

Tyler Junior College Incomplete 2009

Trinity Valley CC Medication Aide Certification 2011 Pharmacy Technician Certification 2017

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