Felicia Eady-Shelby

Madison, AL *****

adumnq@r.postjobfree.com

1-615-***-****

I just want a job with a decent salary and insurance.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medicaid Waiver Case Manager I

North Central Alabama Regional Council of Governments - Decatur, AL

November 2020 to November 2022

• Used evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on clients' strengths.

• Provided crisis intervention, guidance, and supportive counseling through timely resolution of complex consumer problems requiring expert knowledge and skill.

• Consulted with team leaders and/or supervisors to coordinate and resolve complex processes when necessary.

• Advocated for and promotes full inclusion of individuals with disabilities in all opportunities in the community through participating in meetings, conferences, and in group settings as required.

• Experience applying a variety of Federal guidelines, regulations, policies, and procedures to planning, development, service delivery and execution through familiarity with ADSS policies, ADPH policies and those relative to other state agencies.

• Familiarity with public administration with reference to county and municipal administration and management.

• Knowledge of personnel policies and procedures to including onboarding.

• Skill in analyzing a wide variety of complex data and exercising independent judgment in arriving at conclusions.

FedEx Package Handler

Fed Ex Ground - Madison, AL

June 2022 to October 2022

• Used a scanner to sort packages.

• Showed up to work on time.

• Kept work area clean.

Social Worker

National HealthCare Corporation - Tullahoma, TN

July 2020 to November 2020

• Regularly evaluated consumer plans and assisted with transfers to other healthcare facilities when needed.

• Performed screening and case finding to accomplish hospital's goals for high-quality, cost-effective patient care.

• Consulted with physicians, patients, hospital staff, and family members to identify timely resolutions or identified problems

• Utilized effective communication and counseling skills to provide exceptional care in a high pressure and emotionally challenging atmosphere.

• Created and implemented care plans for each patient and coordinated long-term placements and/or respite placements for patient and caregivers.

Seminole Club Unit Director

Boys & Girls Clubs of North Alabama - Huntsville, AL

October 2019 to July 2020

• Planned, developed, implemented, and evaluated unit overall program, services, and activities for a diverse membership.

• Supervised 12 youth Directors to ensure overall unit efficiency and safety.

• Served over 120 school-aged children by facilitating an after-school enrichment program for at-risk youths.

• Responsible for filling and ordering monthly supplies, managing and operating a yearly budget, and the collection of monthly fees.

Family Services Manager

Habitat For Humanity of Madison County, AL - Huntsville, AL June 2018 to September 2019

• Acted as the primary point of contact regarding program information for both the Homeownership and Critical Home Repair program for potential applicants, staff members, program related volunteers, committee members, and board members.

• Developed revisions to program policy and procedure for assigned Department, in coordination with supervisor to maintain the integrity and fluidity of Housing services for program participants.

• Proposed and presented new revisions and selection criteria to management for the purpose of developing inclusive methods and processes to promote and expand the accessibility of program resources to participants.

• Coordinated efficient space design and layout through site visits, and regular oversight of construction activities related to owner’s initial space alterations or post-occupancy space alterations. Medicaid Waiver Case Manager II

Top of Alabama Regional Council of Governments - Huntsville, AL March 2014 to March 2017

• Served the Elderly & Disabled by managing a caseload of up to 40 clients, covering a 5-County radius.

• Monitored the provision of Skilled-Nursing, Respite, Homemaker and Personal Care services on an ongoing basis to ensure the in-home safety of waiver recipients.

• Qualified and assessed potential recipients to determine eligibility and supplemental needs.

• Gathered and maintained medical records relevant to client care and in-home safety.

• Experience negotiating contracts, including proposal evaluation and development of the company’s negotiation position.

• Experience in outsourcing to identify and maintain adequate staffing for clients served. Resource Linkage Coordinator

Department of Children's Services State of Tennessee - Pulaski, TN

February 2012 to March 2014

• Coordinated, planned, and solicited resources for special projects relative to program goals and needs.

• Managed 6 South Central Tennessee Counties in effort to bring awareness to child abuse, increase access to prevention services, and strengthen access to family support services.

• Implemented cost management quality control procedures, including maintaining funding and budget checks.

• Facilitated and scheduled monthly Community Advisory Board Meetings across the South-Central region.

• Conducted/managed necessary interactions with internal and external stakeholders to develop, oversee, and/or execute solutions for varied customer business and diverse workspace need

• Organized community forums for the purpose of educating the public of the Department's overall role and purpose.

Foster Care Case Manager II

Department of Children's Services State of Tennessee - Tullahoma, TN

September 2009 to February 2012

· Partnered with families to develop personalized custodial and non-custodial plans to achieve safety and permanency for children involved with the Department.

· Investigated cases of suspected child abuse and neglect by analyzing collected information and using applicable judgement in decision-making.

· Served as liaison between the court and Department by attending & testifying in court proceedings

· Prepared, reviewed, and approved required contractual documentation as authorized.

Duty Officer

Florida Department of Agriculture and Consumer Services - Tallahassee, FL

April 2006 to December 2007

• Worked in direct support of fire suppression & other emergency response operations.

• Coordinated emergency response of firefighters, supervisors, pilots & law enforcement personnel through the use of a communications center.

• Received radio and telephone information from fire towers, law enforcement personnel, aircraft, fire crews, supervisors, and the general public concerning wildfires and smoke obscuring highways.

• Determined action required and dispatched emergency response personnel and/or aircraft, if necessary.

• Ensured the safety of law enforcement investigators conducting arson, timber theft, surveillance operations, etc., and frequently on one-man patrol in remote locations.

Education

High school diploma

Tullahoma High School - Tullahoma, TN

August 1998 to May 2001

Skills

• Writing Skills (10+ years)

• Customer service (10+ years)

• Typing (10+ years)

• Documentation review (6 years)

• Communications (10+ years)

• Medical Records (10+ years)

• Analysis skills (5 years)

• Interviewing (10+ years)

• Recruiting (10+ years)

Certifications and Licenses

Certified Case Manager

Life & Health Insurance License

CPR Certification

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