Yavonne Lino

adumnf@r.postjobfree.com Federal Way, WA 253-***-****

COLLECTIONS SPECIALIST

Civil/Medical Services Account/Patient Services Administration Expertise

Dynamic civil debt collection specialist offers over 7 years of successful collections specialist expertise with a strong financial litigation background; delivering high quality work; emphasizing excellence in customer negotiation and escalation as detail-oriented employee and supervisor. Word, Excel, PowerPoint, Patient Scheduling, Payment Follow-up

Training and Certifications:

Accounting (Acct) 101 Gen Acct 120 Business Management 220 Billing/Collection Specialist Certificate Completed Jul 2000 Paralegal Certificate. Completed Jan 2006 Central Accounting Officer Course Certificate Completed Jul 1996

PROFESSIONAL EXPERIENCE

Consumer Direct Care Network 11/15/21 to 06/20/22 Administration Coordinator 40 hours per week

Responsible for handling customer service, including outbound phone calls, emails, messages, and/or chats.

Coordinates and manages daily intake and referral processes to ensure positive business growth and development.

Processed client and attendant enrollment paperwork.

Coordinated authorization processes and meets general customer service objectives to ensure positive business growth and development.

Handled specialized tasks and/or projects as assigned.

Responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy.

Total Wine & More, Federal Way, WA 98003 06/01/18 to 03/18/20 Cashier (Front End Team Member) Part-Time 15 hours per week

Self -quarantine because of COVID19 per Doctor's letter

Delivered exceptional customer service by greeting and establishing a rapport with customers while informing them of Total Wine & more products and services. Direct customers to and through checkout lanes to minimize register lines.

Processed transactions efficiently, including unloading carts, placing products on the belt, and bagging/boxing/loading packages. Verified customer identification and adhere to all minor policies.

Accurately handled cash, checks, credit cards, travelers' checks, gift cards, and coupons. Balanced a register drawer.

Proactively approached customers to identify their needs, providing recommendations that connect them to the right product.

Assisted with stocking and maintaining inventory levels; communicated any inventory issues/concerns to leadership.

Maintained store safety standards.

Department Social & Health Services (DSHS), Home & Community Services 40 hours per week 11/01/12 to 04/15/15 Financial Services Specialist 2 40 hours per week

Planned, developed, and provided Long-Term Care (LTC) services for persons with disabilities and the elderly who may need state funds (Medicaid) to help pay for them.

Each month determined 100 expedited cases for eligibility.

Analyzed written and oral information during the interview; obtained and reviewed necessary data documentation and verification for each program of assistance as it relates to the recipients’ specific circumstances.

Established eligibility for financial, medical, food assistance and then issues benefits when appropriate.

Met with customers to help to determine if they qualify for LTC.

Explained program requirements and if services were available.

Referred clients to both mandatory and optional services and to other agencies as required.

Processed applications and issued benefits (if eligible).

Maintained an ongoing caseload of 600.

Used interpreters when appropriated.

Department of Justice, United States Attorney’s Office, Financial Litigation Agent, GS-0986-8 (RETIRED) 40 hours per week 07/01/02 – 07/09/09

Processed each month over 500 difficult and complex civil debt collection claims referred from agencies and emanating from criminal judgment and commitment (J&C) orders.

Efficiently each month researched over 1,000 hidden assets of debtors for debt payment.

Proficiently provided each month over 1,000 legal research and documentation in support of debt collection litigation for civil and criminal crimes.

Actively maintained over five comprehensive databases of all necessary information of debtors owing money to the Federal Government.

Recommended and prepared changes to letters sent to defendants.

Encouraged and trained new employees.

Collected over $4,000,000 from one company.

Honored five cash awards for outstanding collections.

Madigan Army Medical Center (MAMC), Medical Services Account, Patient Admin Billing & Collection Technician, GS-0503-05 40 hours per week 01/00 – 07/02

Responsible for processing over 300 broad ranges of claims, including billing and collection for civilians-in-emergency.

Effectively determining eligibility for care, the appropriate mode of collection, primary payee, appropriate cost of service, and billing documentation.

Actively served as a liaison with the DSHS, State of Washington Department of Labor & Industry, and private insurance carriers, providing information on new billing methods and rules.

Successfully developed new collection strategies in support of overall company objectives.

Consistently ensured coding is performed in a manner that allows proper data input into the computer system.

Processed over 100 daily and 1,000 monthly invoices and receipts attaching supplemental documents and kept informational notes.

Honored two cash awards for outstanding customer service.

Madigan Army Medical Center Adult Primary Care Clinic, Fort Lewis, WA 05/98 – 1/00 Patient Service Representative:

Performed clerical functions as part of Adult Primary Care Team Supporting an identified group of physicians and patients.

Greeted/registered and checked-in patients upon arrival in a courteous and respectful manner.

Assisted members of the care team by processing all forms, business messages, and referrals.

Performed a variety of clerical duties including, mailing, logging, copying, retrieving information, faxing, and operating standard office equipment.

Processed referral orders and/or pre-authorizations.

Coordinated appointments and ancillary services

Scheduled appointments with 95% accuracy

Coordinates patient instructional/educational activities.

Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments

Career Overview:

Program Support Assistant: Dept of Environmental Science, Industrial Hygiene Division, Landustl Army Fort,

Germany 1998 – 1998 40 hours per week

Secretary: 21t TAACOM Army Fort, Kaiserslautern, Germany 1999 – 1998 40 hours per week

Security Assistant: 21st TAACOM Army Fort Kaiserslautern, Germany 199*-****-** hours per week

Accounting Technician: 26th AFS/RAFP Accounts Payable Unit, Ramstein Air Force Base, Germany 199*-****-** hour per week

Child Support Enforcement Officer: Dept of Social Services, : Dept of Social Services Office, Columbia 1987-1993

40 hours week

Correctional Officer: Richland County Detention Center, Columbia, SC 198*-****-** hours per week

Inventory Management: U.S. Air Force 198*-****-** hours per week

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