DIPENKUMAR MAHESHWARI

Email: adumne@r.postjobfree.com Phone: 647-***-****

Senior Business Analyst

SUMMARY

More than 6 years of experience as a Business Analyst, in Telecom, Insurance and Banking domains with consistent background in planning, effectively communicating, monitoring and executing requirements. I possess the ability to comprehend the given situation with positive attitude and taking it forward to its logical conclusion, with flexible solutions.

Worked on all phases of the SDLC and was well-versed in both Agile and Waterfall methodologies.

Define the scope, assumptions, constraints, objectives, and risks based on the demands of the company.

Extensive expertise in gathering, assessing, and documenting business requirements documents, functional and non-functional requirements, use cases, and other business and technical specifications.

Experience eliciting and creating user stories, acceptance criteria, UI design, business rules, flowcharts, design documentation, and effectively communicating a set of functional requirements.

Process flows are created using Visio and Workflows, Dataflow, Use Case, Activity, and Sequence Diagrams.

Assisted the team in identifying, troubleshooting, and resolving complicated issues depending on severity and importance.

Experience dealing with clients, identifying their pain points, and finding solutions to their requirements.

Extensive expertise in business process redesign, business process analysis & process mapping.

Experience in assessing and generating daily, monthly, and quarterly reports, as well as other operational objectives, reviewing target data, and presenting to stakeholders.

Collaboration and communication with business, technical units, project team, and translation of business needs to technological solutions, as well as effective improvement and automation of business processes.

Assisted project manager with project planning, resource management, cost benefit & feasibility analysis, effort & estimating, monitoring performance measurements, and establishing project vision.

Assisted the QA team with the complete testing schedule and developed Test Plans, Scenarios, and Test Cases.

Detail-oriented person with strong communication, organisational, and time management abilities.

Excellent analytical, problem-solving, interpersonal, and leadership abilities, as well as the capacity to multitask.

Maintain the project database, modify and retrieve data effectively in the database using SQL queries.

SKILLS

• Business Analysis

• Project Management

• Quality Assurance

• Delivery management

• Change Management

• MS Excel

• SharePoint, JIRA and confluence

• Software Design

• Analysis

• Team player and leader

• Software maintenance

• Process improvement

• Microsoft Access and SQL experience

• Big picture thinking

• Work well under pressure

• Quick learner

• Adaptability and good communication

• Time management

• Problem solving and critical thinking

PROFESSIONAL EXPERIENCE

TD bank, Toronto (Dec 2020 – Present)

Sr. Business Analyst

Responsibilities:

I used Jira to create User Stories and Use Cases, and I used Confluence to upload and share important documents.

Proficient Documenting ability gained by working closely with the Product Owner to document the requirements as Epics, User Stories with relevant Acceptance Criteria.

Product backlog groomed and prioritised depending on product owner feedback on business needs, market circumstances, and corporate goals, among other things.

Effective judgement and observational ability applied to gather comprehensive requirements in an Agile context using the relevant BA tools and procedures at the right time with the right stakeholders.

Oversaw the continuous success of many solutions as the company and environment evolved and changed, detecting and escalating exposures, gaps, and trends, and suggesting modifications to accommodate these changes.

Lead requirements collecting and documentation, as well as conduct requirements analysis and validation walkthroughs.

As project deliverables, I created Product Backlogs, Epics, and User Stories.

Reviewing and documenting present state processes, as well as designing future state process flows and business rules.

Documented current state and future state Process flows, business rules and requirement using Microsoft Visio BPMN 2.0

Designed and built reports and dashboards from multiple data sources and inputs, especially using Power BI and SSRS.

The Process Owner worked with company SMEs and managers to map current state procedures that have been prioritised for automation.

Oversaw the process of ensuring the quality and consistency of compliance requirements, performance standards, and adjudication standards for transaction monitoring/reporting.

To address systemic problems leading to robotic process deployment, I led change management procedures such as process improvement / design-thinking workshops / Kaizen Sessions.

Analyzed and optimised business process pain points for alignment with a business purpose to guarantee consistent and repeatable process flow.

Sunlife Insurance, Toronto (Feb 2018 – Nov 2020)

Business Analyst

Responsibilities:

Taken part in Scrum activities such as release planning, sprint planning, sprint reviews, and sprint retrospectives.

Liaison with suppliers and preparation of supporting documentation for competitive procurement of technology innovations.

On Agile projects, I performed as Product Owner, writing user stories, acceptance criteria, and refining the Product Backlog.

Coordinated and conducted comprehensive user interviews and interactive workshops to obtain and assess needs.

Working with management and external stakeholders to identify and execute system and process improvements.

Regular interaction and feedback increased consumer engagement by 50%.

Performed detailed GAP analysis while successfully reengineering core business processes to improve operational efficiency and match business unit objectives.

Maintaining functional and business requirement documents allowed me to provide complete support and frequent updates to all end users and stakeholders.

Identified and developed project scope based on requirements analysis in order to identify impact, result criteria, and measure-taking activities.

Defined, analysed, and enabled business needs using business process modelling specifications.

Participated in sprint planning, daily scrum, retrospectives, sprint reviews, and backlog grooming sessions, as well as assisting the product owner in prioritising the product backlog.

Analyze and assess current data, and provide recommendations for new business and system requirements.

Worked in cross-functional teams and served as the principal interface between business and IT divisions, the development team, and the quality assurance team to evaluate business and user needs and write requirements for new solutions.

Preparing the data dictionary for the reporting data base, which serves as the source feed for the reporting engine.

Responsible for developing and documenting Business Process Rules and managing the repository, as well as for maintaining and improving SLAs, regulatory compliance, and mapping documents. Telus, Toronto (Oct 2016 – Jan 2018)

Jr. Business Analyst

Responsibilities:

Understanding the demands of the organisation, identifying the problem through root cause analysis, forecasting future difficulties, and presenting suitable solutions and ideas to satisfy business and technology requirements Collaboration with project management on strategic planning, identifying vision and purpose, defining project scope, and ensuring deliverables are delivered in accordance with project goals and objectives.

Facilitate meetings with stakeholders, review agendas, and deliver meeting minutes through email to stakeholders, manage issues among stakeholders, and maintain healthy relationships with everyone.

Interviewed users, particularly Advisors and Planners (in groups and one-on-one), and other stakeholders to gain a better understanding of the domain, coordinated JAD sessions with the business and IT teams, and gathered customer needs through surveys and walkthrough meetings.

Clarified needs with developers and QA, and prioritised business/technical requirements and project deadlines with team members.

Performed change requests for new applications, additions, and upgrades to existing systems by looking through modifications, determining the effect, and calculating resource, time, and cost for changes.

Led the development of a prototype utilising Axure and Balsamic for a risk-based scoring system to determine individual clients' risk tolerance. This resulted in an extra advantage of advice compliance.

Utilized the HPQC Tool for defect tracking and participated in defect triage sessions.

Collaboration with the project manager to ensure that all deliverables are delivered on time.

Maintained requirement traceability, lead the UAT test strategy and UAT test cases, and signed off.

Verifying and validating the application to verify that it fulfils all established business and regulatory requirements, as well as the accompanying functionality.

Participated actively in weekly status meetings and reported on project progress by publishing progress reports and frequent updates to the project manager and project sponsors.

Prepared a training manual for business users, trained end users, delivered a user manual presentation to business users, and collaborated with different stakeholders on project implementation.

EDUCATION & CERTIFICATION

Bachelor of Engineering Gujarat Technological University, Ahmedabad, India, 2016 IIBA Certification of competency in Business Analysis (CCBA) IIBA Agile Analysis Certification (AAC)

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