FAITH OLUWATOSIN KIERIBO

No. * Oguntula * Community, Barracks Ojoo, Ibadan, Oyo State.

+234********** Email: adummw@r.postjobfree.com

SUMMARY

I am highly organized, efficient and multi-tasked. I thrive in a fast-paced environment and I am deadline driven. I am also very proficient in a number of computer programs including ms word, excel and CorelDraw. In my past positions, I have demonstrated the ability to learn quickly, work well with others and produce quality result. I am quite confident and good at what I do.

WORK EXPERIENCE

Zenith Carex Courier and logistic Company 2018 - 2022

Ibadan branch, Nigeria

Designation: Customer Service Officer (CSO)

Responsibilities:

Maintained positive working relationships with 100+ clients nationwide over 4 years.

Monitored multiple client accounts of 100,000 naira to 1,000,000 for 4 years with 100% accuracy.

Meeting preparation, email correspondence, answering telephone calls and documentations.

Record keeping of incoming and outgoing mails.

Record keeping of cash flow, daily/monthly income and expenditure.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Kaye Ventures, Ibadan Nigeria 2017 - 2018

Designation: Front Desk

Responsibilities:

Greet and welcome client and visitors.

Answer phone calls.

Implement a new customer feedback system which increased customer satisfaction by 45%

Composed, typed, distributed daily reports and routine correspondences.

Collected and coordinated the flow of internal and external information.

Manage office equipment and office space.

Marklary Nigeria Limited, Akure, Ondo State Nigeria 2014 – 2016

Desination: Secretary

Responsibilities:

Established the secretarial work procedures for tracking staff daily tasks.

Planned and scheduled project timelines while managing project budgets and equipment.

Developed and presented progress reports.

Performed various administrative duties such as: operating phone systems, copying, printing, scanning and

mailing.

Baptist Nur/Pry School, Akure Ondo State Nigeria 2012 – 2014

Designation: Class Teacher

Responsibilities:

Kept records of pupil’s progress, routine, interest and informed parents about their child’s development.

Designed hands - on activities that teach students skills and problem solving

Collaborated with a team of department to develop after school tutorial program for pupils in need of extra help.

Designed and implement daily lesson plan for classroom of 15 pupils.

EDUCATION

APEX COMPUTER INSTITUTE, AKURE ONDO STATE NIGERIA 2013

Diploma in Graphics Design

CROWN POLYTECHNIC ODO ADO EKITI, EKITI STATE NIGERIA 2010 – 2012

National Diploma in Computer Science

ST. STEPHENS FOUNTAIN OF KNOWLEDGE COLLEGE, ILORIN NIGERIA 2002 - 2008

West Africa Senior School Certificate

UNCLE KAY NUR/PRY SCHOOL ONDO STATE NIGERIA 1996 - 2022

Primary School Leaving Certificate

SKILLS AND CORE COMPETENCES

Excellent interpersonal, collaboration and problem solving skills

Excellent communication influential skills.

Team leadership, integrity and professionalism.

Calm and composed while multi-tasking.

Organized and detailed.

Networking skills with good working knowledge of MS Word, CorelDraw, and Excel.

Time management skills

REFEREES

Available on request.

COVER LETTER

20/11/2022

TO:

Managing Director

IITA - International Institute of Tropical Agriculture

Ibadan.

Dear Sir/Ma,

I’m writing to you regarding your International Institute of Tropical Agriculture Ibadan Customer Service Assistant opening. I’ve been working as a Customer Service Officer for Zenith Carex International for more than 4 years and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your IITA grow and surpass all goals and objectives.

My relevant experience includes the following highlights:

Maintained positive working relationships with 100+ clients nationwide over 4 years.

Monitored multiple client accounts of 100,000 naira to 1,000,000 for 4 years with 100% accuracy.

Meeting preparation, email correspondence, answering telephone calls and documentations.

Record keeping of incoming and outgoing mails.

Record keeping of cash flow, daily/monthly income and expenditure.

Build sustainable relationships and trust with customer accounts through open and interactive Communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up

to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

My experience at Zenith Carex International has helped me improve my leadership skills, allowed me to gain organizational skills, and provided me with extensive knowledge of how to upsell services and goods to potential clients. I’ve also worked at Kay Ventures as a Front Desk, greet and welcoming clients and visitors. Additionally, I trained and supervised 6 new staff members.

I’m looking forward to discussing my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for your open Customer Service Assistant position. Thank you for your time and consideration.

Sincerely,

FAITH OLUWATOSIN KIERIBO

+234********** Email: adummw@r.postjobfree.com

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