*** ******* ** ******, ** *****

951-***-**** adumm6@r.postjobfree.com

JILLIAN LAIRD

PROFESSIONAL SUMMARY

Highly ambitious and dynamic self-starter with a background in customer service, leadership and marketing who seeks an applicable and challenging position with an empowering company.

SKILLS AND COMPENTENCIES

Microsoft Suite

Problem Solving

Sales Force

Digital Literacy

Social Media Marketing

Teamwork & Team Leadership

Customer Relationship Management

Verbal and Written Communication

EMPLOYMENT

Marketing Communications and Website Consultant

JThompson Beauty Menifee, CA 06/2020-Present

Strategize and execute email campaigns to attract new and returning clients

Take photos, create content and post on social media outlets used by the company

Restock inventory with new products needed by the owner

Create strategies for Search Engine Optimization

Write monthly blog posts

Website content creation and editing

Internet Fulfillment Center Associate

Hot Topic-Box Lunch-Her Universe Riverside, CA 02/2022-06/2022

Package incoming individual and multiple orders according to invoice and scan into receiving systems

Restock packaging line with corresponding boxes, inserts, and packing materials

Restock inventory with new product using scanners throughout distribution center

Collect inventory analytics; cycle-count product

Various Administrative and Marketing Positions

AppleOne Employment Irvine, CA 06/2021-01/2022

Answer high volume of calls requiring customer service advisement

Email dispersal, follow-up, and marketing

Gathering marketing data analytics; using said data to construct/adjust marketing strategies

Filing, faxing, scanning, and sending time sensitive documents to clients

Scheduling meetings and events while simultaneously updating calendars

Creating weekly newsletters and marketing materials using programs such as Adobe, Canva, and Photoshop

Data Entry; Data switch-over from one program to another

Event planning

Activities Director

Country Village Senior Apartments Mira Loma, CA 10/2020-05/2021

Answer all incoming phone calls from residents and vendors; Forward voicemails to appropriate departments

Respond to all email correspondence for the leasing office and maintenance team

Open all company mail and distribute to accountant, leasing agents, and corporate office as needed

Create monthly resident newsletter

Update company marquee with current news and upcoming event flyers

Take inventory and restock all office supplies and employee food items

Plan and execute all events held on property

Studio Manager

SaraLynn Boudior Studio Wildomar, CA 05/2020-10/2020

Clean and prepare studio

Email, social media, and SEO Marketing

Photo Retouching using Photoshop and Lightroom

Execution of albums, wall art, and collection materials

Take inventory of current apparel, order new items when necessary

Wine Club Shipping and Receiving Coordinator

Callaway Winery Temecula, CA 06/2018-10/2020

Answer all incoming phone and email communication pertaining to orders and inventory

Extract and compile information from databases to produce routine and specialized reports that maintain log of completed shipments

Prepare items for shipments including periodic Wine Club items as well as daily internet order requests

Arrange transportation in coordinating shipping/receiving merchandise

Unpack and inspect incoming shipments; reject damaged items; recorded shortages

Maintain inventory of shipping materials and supplies

Lead Desk Manager

Century 21 Experience Rancho Cucamonga, CA 07/2018-12/2018

Answer all general and agent-specific phone calls, resolving customer concerns and directing calls to appropriate recipients

Create and generate postcards, flyers, and other marketing materials for agents

Assist with creating, deploying, and monitoring social media campaigns on platforms such as Facebook, Twitter, LinkedIn and Instagram

Manage email lists and internal database contacts

Receive and distribute checks to agents and property managers

Train newly on-boarded agents to use lead creation and follow-up programs including LeadRouter and Zap

Marketing Associate

Partners in Leadership Temecula, CA 09/2017-06/2018

Copy write for marketing emails, advertisements for industries, conferences, and general distribution; update website content and manage marketing communications using Wordpress, Hubspot, and ON24

Assist with various research projects related to department’s initiatives, such as data entry or running reports on various dashboards

Assist with creating, deploying, and monitoring social media campaigns including Facebook, Twitter, and LinkedIn

Track new prospect leads through Salesforce and ensuring timely follow-up, assist with project reporting and data analytics

Manage email lists and internal database contacts

Provide event and program support to include, email marketing, customer support via phone and email; manage event-based registration data and cost analysis

Marketing Assistant

Temecula Valley Winery Management Temecula, CA 03/2017-06/2017

Create all social media marketing content (Twitter, Facebook, Pinterest, and Instagram)

Formulate Press Releases

Create monthly blogs for various companies

Update website changes

Examine social media analytics

Correspond with those from other departments to ensure projects are completed efficiently and in a timely manner.

Resident Advisor

California State University, Fullerton Fullerton, CA 06/2016-05/2017

Facilitate the creation of a positive residence hall environment which supports students’ transition, academic, and personal success

Maintain on-going interactions and conversations with residents individually and as a community

Know, respond to, and follow up on floor/hall emergencies/procedures, serving as a front-line responder as a part of the duty system, including weeknight, weekend, and break times

Keep supervisor informed of floor, resident, and facility issues, and assist in resolution as needed.

Facilitate regular community meetings.

Assist in the selection and training of new staff.

Carside Team Lead/Expediter

Appleebee’s Menifee, CA 07/2014-05/2016

Prepare floor charts according to staff print out sheet and provide table numbers and servers names to seaters upon seating a guest; communicate with servers and managers to ensure the flow of seating

Greet incoming guests and seat them at available table according to floor chart

Provide thorough knowledge of the current menu by suggesting items and answering customer questions

Run food to the table assigned by the expo staff

Bus dishes and wipe off tables to ensure a clean and sanitized seating area for guests; clean and restock restrooms, host stand and dry good storage

Take orders over the phone and through internet and process them through the POS system ; expedite food dishes to ensure quality and consistency.

Collect tenders from guests for to-go and catering orders

EDUCATION

2015-2017 California State University, Fullerton Fullerton, CA

Major: Human Communication Studies

Alpha Lambda Sigma Honor Society

Lambda Pi Eta Honor Society

Graduated Summa Cum Laude

2011-2015 Mt. San Jacinto College Menifee, CA

Major: Communication Studies

President of the Communications Club

Vice-president of the Rotaract Club

Dean’s List (2011-Present)

Received award for “Student of the Year” for the Communication Studies Department at MSJC for academic commitment and excellence during the 2013-2014 academic

REFERENCES

Jennifer Thompson 951-***-****

Kassandra Peters 219-***-****

Joseph Lang 949-***-****

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