Assistant Coach Customer Service

Kylee Hathaway

**** ***** **. **** *******, LA **601 909-***-**** *****.********@*****.***

Education

MASTER OF SCIENCE DECEMBER 2021 MCNEESE STATE UNIVERSITY

· Major: Health and Human Performance: Health Promotions MASTER OF SCIENCE MAY 2017 TEXAS SOUTHERN UNIVERSITY

· Major: Business Administration

BACHELOR OF SCIENCE MAY 2015 ALABAMA STATE UNIVERSITY

· Major: Business Management

Experience

THE WINE STORE

SALES/ WINE STEWARD/ SERVER JUNE 2022-- PRESENT

· Developed ideas for event nights to engage in higher sales and customer engagement.

· Promote and sell wine to existing and prospective customers.

· Establish and maintain business and customer relationships to ensure positive and beneficial interactions.

· Create and maintain The Wine Store social media presence for events and promotions.

· Provide exceptional customer service to make experience entertaining while serving wine and food. MCNEESE STATE UNIVERSITY SOCCER

ASSISTANT COACH FEB 2018-MAY 2022

Management and Coaching

· Organized and supervised practices; maintain uniforms and equipment; enforcing team discipline and rules of conduct.

· Provided individual and team instruction in exercise, nutrition, and mental health management.

· Fostered an environment, which develops the student-athlete as a whole person.

· Organized team travel itineraries and arranges meals, accommodations and activities.

· Monitored student-athlete academics and provides support and analysis of grades. Recruitment

· Worked with recruitment of athletes to develop a recruiting program designed to attract top quality student athletes to the university.

· Prepared itineraries and led campus tours for potential student-athletes. Analysis and Strategies

· Prepared video analysis for student-athletes including individual film, positional film and overall team film.

· Collected and analyzed tactical and statistical data of opponent tendencies and assist in designing scouting reports and match strategies.

· Analyzed financial plan and budget to optimize costs and reduce team expenses. Page 2

Marketing and Fundraising

· Coordinated numerous fundraising events and attracted sponsorships, investors, and fan engagement.

· Raised over $75,000 in online fundraising through social media engagement.

· Created fundraising events that met financial goals.

· Managed social media planning for execution of marketing and community outreach.

· Performed budget management and analysis tasks such as monitoring expenses and preparing purchasing forms.

TOTAL FOOTBALL CLUB

CLUB ADMINISTRATOR JUL 2017- FEB 2018

Marketing and Promotions

· Built relationships with community businesses to promote support and marketing strategies.

· Served as the face of the club and be an ambassador for the organization in the community. Administration Duties

· Managed the club calendar for planning and scheduling of training, games, and tournaments.

· Ensured that programs and activities are efficient, effective and meeting the needs of club membership.

· Prepared and distributed club apparel and equipment orders throughout program.

· Maintained and organized all records, documentation, and other files associated with the club.

· Managed social media and marketing outlets for recruitment and hosts club events for fundraising. TEXAS SOUTHERN UNIVERSITY

ASSISTANT COACH MAY 2017- FEB 2018

GRADUATE ASSISTANT JULY 2015- MAY 2017

Coaching and Performance Evaluations

· Planned and orchestrated successful and developmental training sessions for goalkeepers and others.

· Conducted performance evaluations and counsels with individual student athletes.

· Reviews and evaluates games films and recommends appropriate strategies in preparing for upcoming opponents.

· Assists in monitoring the academic progress and eligibility status of student-athletes. Budget Management and Profit

· Executed expense reports and managed the budget based on goals and operations.

· Organizes team travel, preseason competition schedule and home game preparation.

· Connected with club directors and coaches to organize community soccer clinics and camp

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