Malina Brown Résumé adumkl@r.postjobfree.com * of 3

PROFESSIONAL SUMMARY

Seasoned Administrative Specialist with over 8 years of experience of optimizing productivity, efficiency, service quality and upholding the highest customer service standards. Highly dependable, ethical, and reliable administrative specialist and leader that blends advanced organizational, technical, and business acumen, along with superb telephone etiquette, I consistently demonstrate exceptional problem solving and communication skills. I am proud to maintain a pleasant and professional demeanor which allows me to quickly establish good lasting relationship with both clients and co-workers. Extensive computer capabilities, including Microsoft Word and Excel. Currently employed at The Seattle Police Department Auto Records Department, and this has given me the opportunity to become familiar with day-to-day operations as well as policy and procedures within SPD. I am knowledgeable about much of Seattle’s Municipal codes relating to vehicles/ transportation, I’m confident in my ability to exceed expectations to make myself a valuable team player in any Department.

CORE COMPETENCIES

• Communication

• Documentation and

Control

• Team leadership

• Search and Seizure

• Critical Thinking

• Computer literacy

• Active listening

• Time management

• Multitasking

• Assertive

• Customer Service

• Technical Support

• Strategic planning

• Traffic Control

• Weapons handling

• Problem-solving

• Interpersonal Skills

• Empathic attitude

• Strong Work-Ethic

• Teamwork

• Integrity

• Incident Reports

• Courage

PROFESSIONAL WORK EXPERIENCE

POLICE ACCOUNTABILITY

SEATTLE POLICE, WA Mar.2022 – Nov.2022

• Logged all contacts into computer system by saving as PDF and uploading.

• Drafted closing letter to complainant, saving and uploading.

• Summarized the complaint within the “contact log” file, in other words make a note.

• Held and prepared for the Daily Intake Meeting and process the outcome

• Opening the cases that OPA thinks are policy violations which is a long process

• Drafted all OPA correspondence when case closed as a contact log Prepping for Daily Intake Meeting

• Prepared for meeting by collecting all complaints from OPA inbox and pasting to template

• Assigned contacts to investigators when we need to gather more information to see if it may be an intake Transcription

• Transcribed investigators interview with complainants with Otter.ai

• Processed once complete (draft to official document, send to union, log all correspondence and track in spreadsheet)

• Trained new team members

Malina Brown

23621 112th Ave SE H201 KENT, WA 98031

206-***-****, 206-***-****

adumkl@r.postjobfree.com, adumkl@r.postjobfree.com

Malina Brown Résumé adumkl@r.postjobfree.com 2 of 3 AUTO RECORDS UNIT

SEATTLE POLICE DEPARTMET Aug.2017 – Mar.2022

IMPOUND DESK:

• ENTER IMPOUNDS - Enter information from the impound notification into the Tow’s Database.

• PROCESS REGISTRATIONS- Accessing WACIC-NCIC and receiving vehicle registrations and faxing them to tow company.

• PLACING AND RELEASING INVESTIGATIVE HOLDS ON VEHICLES- When detectives place a hold on a vehicle for the processing of evidence, there is a process in which the Auto Records unit needs to complete before the vehicle can be released, also when detectives transfer cases from one unit to another or the vehicle from one hold facility to another.

• REPOSSESSION ENTRY- Repo companies call in their repos to our unit and we record and enter the information into Tow’s database. Maintaining and maneuvering through Tow’s database to enter and obtain and update relevant information.

• 2ND AND 4TH DAYS STOLEN CHECKS-Going through the 2nd and 4th day registrations to make sure vehicle have not been reported stolen, if stolen vehicles are found…

• INITIATING VEHICLE RECOVERY- Verifying the vehicle is still on the lot with tow company and then calling Radio (911 dispatchers) to have them send officer out to recover vehicle.

• VEHICLE REPORT VERIFICATIONS WITH AND WITHOUT HOLDS- The process of going through the hundreds of “Uniform Washington State Tow/Impound and Inventory Record,” A.K.A (vehicle report), picking out the ones that have a hold placed on the vehicle and matching them with the impound notification from the tow companies.

• ANSWERING INCOMING AND OUTGOING CALLS FROM 911 AND CIVILIANS- Often very hostile or angry, letting people know if indeed their vehicle has been towed and answering any questions relating to policies, procedures, and directing to the appropriate agency, detective, or department.

• AUTO THEFT DESK:

• SORTING PRIORITY PAPERWORK- Incoming paperwork from the Data Center needs to be sorted and processed in the appropriate manner depending on what kind of document it is.

• PROCESSING AUTO THEFT TRAYS- All paperwork that isn’t complete due to needing additional documents that have not yet been processed by data center are stored in Auto Theft trays depending on the document needed is how you determine which tray it is stored in.

• PRELIMINARY VEHICLE THEFT AND PLATES REPORTS- the process of sorting, scanning and matching incoming paperwork that is used to confirm stolen vehicles and plates to 911 dispatchers.

• AUTO THEFT PROBLEM MEMOS- When data center has a problem entering a vehicle, plate, or part into the stolen vehicle database because there is missing info, a “problem memo” is created for communicating with the detective on how it should be handled.

• PROCESSING VEHICLE RECOVERIES - When Officers recover a vehicle there is a document created to be processed stating, who, what, when and where also the condition of vehicle, and if it has been towed or not. Also, this involves calling registered owners and informing them their vehicle has been recovered.

• DATA CENTER ENTRY CODES- When the data center processes the Preliminary Vehicle theft reports they have stamps and data codes written on the report which guides you on the status of the vehicle or plate in question.

• PROCESSING RECOVERY TTY'S FROM OTHER AGENCY'S- How we communicate with outside agencies regarding their recovery of our stolen or our recovery of theirs.

• OWNER NOTIFICATIONS- Calling registered owners and informing them of the location and condition of their recovered vehicle.

• VEHICLE RECOVERY LETTERS- When unable to reach RO, producing a letter informing them of their vehicle’s recovery.

• ATTACHMENT ORDER OF PAPERWORK- Learning the proper order in which paperwork should be assembled.

• REPORT RETRIEVALS- When officers have not turned in or have incomplete paperwork, this reminds them to finish or complete.

• ANSWERING BOTH RADIO AND OUTSIDE PHONE LINES (which often requires a lot of research), MAKING OUTGOING CALLS TO CITIZENS AND RADIO AND OTHER LAW ENFORCEMENT AGENCIES, EMAILING AND PHONE COMMUNICATION WITH DETECTIVES FROM ALL UNITS THE ABILITY TO SWITCH BETWEEN BOTH DESKS AT ANY TIME DEPENDING ON WHAT IS NEEDED, ECT... Malina Brown Résumé adumkl@r.postjobfree.com 3 of 3 ADMINISTRATIVE RELEASE CLERK

Lincoln Towing - 10140 W Marginal Pl S Tukwila WA, 98168 Jul.2016 – May.2017

• Mastered wide variety of customer service and administrative tasks to resolve customer, law enforcement, and management issues quickly and efficiently.

• Routinely answered customer questions regarding pricing and gave quotes for potential tows.

• Investigated and resolved customer inquiries and complaints in timely and empathetic manner.

• Data entry of calls information related to incoming vehicles, scanned, sorted, and filed all incoming documents.

• Maintained physical and computer-based filing systems.

• Tracked incoming and outgoing files and materials.

• Responded to internal and external requests for information.

• Followed-up with staff and customers regarding missing or needed information.

• Adhered to all related company policies and government regulations.

• Processed police reports related to stolen, recovered, and impounded vehicles.

• Accessed various databases used to retrieve owner and vehicle information.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service. INDIVIDUAL PROVIDER LAURI BROWN, SEATTLE, WA Jan.2009 – Jul.2015

• Assisted in the daily care of elderly or disabled individuals.

• Provided day-to-day care including housekeeping, food preparation and shopping.

• Monitored and administered medication, assisting patient to bathe and use restroom.

• Participated in case reviews regarding patient to determine current well-being and future health needs.

• Excellent Communication Skills Home Health Aide Mobility Assistance, wound care RECEPTIONIST SUPERCUTS, SEATTLE, WA Oct.2007 – Jul.2008

• Greeted clients and visitors with a positive and helpful attitude

• Helped maintained workplace security by issuing, checking and collecting tags/badges as necessary and maintained visitor logs

• Assisted with a variety of administrative tasks including copying, typewriting, taking notes, and making travel plans

• Answered phones in a professional manner, and routed calls as necessary

• Scheduled appointments

• Sorted and distributed mails

EDUCATION

Computer Support Technician: Computers Kaplan College - Renton, WA June, 2006

• Helped to maintain usability of business or organization's information technology (IT) hardware assets.

• Installed new IT equipment and software

• Trained new staff to use IT equipment and software within the institution

• Ensured internet security softwares runs without interruptions AWARDS

• Modeling for numerous agencies 1999- Rotary Club Award for Outstanding Student 2002-2003

• Kwanzas Club Award 1994-1998- National Honor Society, Denny M.S. and Sealth H.S 1998 REFEREES

Available upon request

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