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Time Delivery Customer Service

Location:
Lancaster, CA
Posted:
January 12, 2023

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Resume:

Nastasha Snowden

**** ***** **** *********, ** **535

Phone: 818-***-****

adumkd@r.postjobfree.com

Aitech Defense Systems, Inc.

Sales Administrator January 2016- Present

Process all quotes and Proposals

answer customer inquiries.

update and submit all weekly reports

Report directly to the COO, CEO and Executives

Schedule travel and shipping for Trade Shows, meeting and etc.

Provide clerical support to the sales reps.

Collaborate with the sales staff and program managers to monitor active orders and Make sure that orders are completed on time.

Track and update all booking and financial reports.

Schedule customer meeting and meal arrangements.

update and complete all w9, ITAR and Utar documents.

Respond to all website inquires.

attend all weekly meetings to share and provide sales team with all update and or Delays.

Communicate daily with all production departments to ensure timely delivery.

Distribute and process all purchase orders and RMA’s.

Completed NDA’s

Set up new customer account and banking credits.

setting up specified team members to specific accounts.

Compile, create, proof and submit final quotes and proposals.

Created Purchase orders.

Kept track of all inventory and forecast.

Customer follow up to ensure on time delivery.

Weekly inventory meetings for new purchase orders and RMA’s.

Approved any and all additional cost for unforeseen and or special orders. OPI Cosmetics, Van Nuys, CA

Project Coordinator, December 2013 – January 2016

Weekly reports for back orders/ past dues

handling all expedites and escalated issues.

Mange Hot list

follow up with all buyers to ensure PO is placed on time.

follow up with all parties to ensure schedule is on time.

Conducting past due meetings.

Client relations

Customer service

One Call Medical, West Hills, CA

Referrals Specialist, January 2011 – December 2013

Take Inbound calls up to 200 daily spoke with ADJ, NCM, patients

Create various patient files

Maintain the accuracy of a min of 350 files

Schedule/Confirm and follow up on all appointments scheduled

Update the appropriate party either the nurse case manager and or the adjuster.

Confirm any and all MD authorizations diagnosis and procedures are all authorized with the insurance And adjuster and or nurse case manager

Make sure all copies of authorizations and exams are uploaded.

Conduct appropriate screening prior to scheduling the patient

Customer Service

maneuvering through multiple tabs and windows to update all information. Valley fasteners LLC, Sun Valley CA

Sales and purchasing manager, January 2007 – January 2011

Responded to all urgent RFQ’s

E-mailed and checked status on all RFQ’s and Purchase orders

Prepared and negotiated contracts with printers and vendors using DIBBS data base

Verified and confirmed Credit Card Information for all COD’s

processed all payments through payment matrix/ performed all 60-120 day collection calls

provided customer updates, tracked and picked up parts ready

Expedited and rushed all urgent PO’s

Trained and supervised 32 employees

Maintain contact with vendors for regular updates

Prepare proper paperwork and documents for all failed or denied product

Excel

MS Word

ACT

Dymax

P21

Acess

AS400

Adept at written and verbal communication, handling phones, maintaining schedules, multitasking…

MAS90

Adobe

Exostar

QAD



Contact this candidate