Customer Service Front Desk

Summary

Proficient in critical thinking, analytical problem solving, and presentation techniques. Patient services representative with years of experience providing exceptional customer service by handling issues and assisting customers to resolve insurance and licensing issues

Experience

Aqua-Tots Swim Schools Atlanta, Georgia

Front Desk Lead Receptionist 06/2021 - Present

Provided customer service and was involved in training new team members each month Offered strong customer service skills, keeping customers satisfied and increasing sales. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Handled escalations per day, engaging with customers in a friendly, courteous, and professional manner Kura Revolving Sushi Bar Doraville, Georgia

Server ans Hostess 12/2020 - 05/2021

Handled monetary transactions for multiple parties. Kept area clean and up to standards.

Took orders and prepared drinks

Handled multiple parties at once, and provided service within a timely manner. Dunkin' Tucker, Georgia

Barista and Cashier 05/2019 - 12/2020

Handled monetary transactions in a fast-paced environment. Prepared food and drink orders in a fast-paced environment. Kept facility clean and tidy on a regular basis.

Skills

Customer service, Communication skills, Computer literacy, Leadership Education

Georgia State University Atlanta, GA

Psychology 05/2025

Towers High School Decatur, GA

05/2021

Graduated top 10%, top 10%, with a 3.82 GPA.

Received the Math Award for my class.

Savannah Funderburke

678-***-**** adumje@r.postjobfree.com 2994 San Juan Dr, Decatur, GA

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