Customer Service Transcriptionist

GINA BERNARDONI

Glendale, AZ

■ H: 480-***-****

■adumj2@r.postjobfree.com

Professional Summary

Through my 23-year career, I have experience in effectively supporting my peers and upper level staff as well as providing the highest level of customer service to my clients. I pride myself on my proficiency in preparation of correspondence and communications with a high level of accuracy with the exceptional ability to multi-task and execute those tasks in a high paced environment. I have shown proven success in operational development of a high functioning staffing agency,while continually modifying those processes through an ever changing work environment. I pride myself on my reputation as a self-directed worker who uses her initiative to get the job done with demanding deadlines and all the while remaining adaptable to changing situations. I have illustrated strong leadership skills, good communication skills, workload prioritization, and teamwork.

Skills

Clerical

Writing

Active Listening

Customer and Personal Service

Time Management

Computers and Electronics

Service Orientation

Administration and Management

Coordination

Experience

VP Operations, 02/2016 to Present

Prime Care Home Solutions – Peoria, AZ

Manage schedules, coaching, counseling, performed one on one's and provided overall total support to our field staff of Caregivers. First line of communication to our clients and their families with any concerns, schedule change requests, staff change requests, care plan changes, and overall continuity of care in the home. Maintain administration of bi-weekly payroll of 20+ employees, managed workflow to ensure all payroll transactions were processed accurately and timely. Reconcile payroll to submission and validate confirmed reports by required deadlines. Recruit, screen, interview, participate in the hiring process of candidates, orientate new staff once hired, and if needed termination of current staff. Attend bi-weekly meeting with the President/Owner to go over current client and staff information to discuss goals for the present quarter. As needed worked in the field providing care in the home when staff was unavailable.

Transcriptionist, 12/2016 to 12/2018

Transcription Express Inc – Casa Grande, AZ

Downloaded 60 minutes of client’s audio daily and returned them promptly before the 24 hour turn around deadline. Attention to detail, proofread work, and met deadlines on a consistent basis. Maintained at testing of a 99.7 percent accuracy and 60+ words per minute.

Senior Staffing Manager, 08/2014 to 03/2016

Intermountain Staffing - Phoenix, AZ

Direct and plan all daily operation of the Recruiters calendars in the front office. Manage schedules, coaching, counseling, performed one on one's and provided overall total support to the Recruiters staff for a high functioning staffing agency. Maintain administration of weekly payroll of 250+ employees, managed workflow to ensure all payroll transactions were processed accurately and timely. Reconcile payroll to submission and validate confirmed reports by required deadlines. Largely responsible for ensuring compliance for one of our company's largest Clients and building positive relationships with our primary contacts on site. We monitored and implemented applicable requirements and on-boarding procedures while maintaining up-to-date and accurate records. We have taken this Client from an average of 40-50 Field Employee's on site in Sept of 2014 to 80+ Field Employees currently working on site presently. While assisting Recruiting staff I conduct background checks, drug testing and verify tax forms/US Work Eligibility. Assisted in designing a filing system and keeping current records in corresponding Excel Spreadsheets. Attend weekly meetings with our Branch Manager in an effort to create goals for continual growth and address any concerns going into the upcoming week. Assist in continual training of Recruiter Staff as well as incoming Branch Management. Recruit, screen, interview, participate in the hiring process of candidates, and if needed termination of office staff when needed.

Client Care Coordinator/Case Manager, 11/2012 to 07/2014

All Valley Home Health Care – Peoria, AZ

Supervised care of 140+ clients in the field of Home Health Care.

Ensured the care plans were being followed in the home, logging of all conversations/concerns were completed to state mandates and performed in home evaluations in accordance with state law. Supervised a staff of 120+ caregivers, built their schedules, counseled, performed write ups, and terminated when needed.

Built relationships with outside agencies, and worked with state agency authorizations as they

applied to each particular member. As part of the North West Valley Region my team met, and exceeded company goals for new client Start of Cares in April and May of 2013. As a result my team set new company standards for new client referrals/building relationships goals as a company moving forward. DCW Certified in 9/2013 and trained new Coordinator staff with the company since 2/2013.

Education

Bachelor of Arts: Restaurant and Hospitality Management, Aug 2012

New England Culinary Institute - Montpelier, VT

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