Salesforce Developer System Analyst

Vara Prasad

Salesforce Developer / Administrator

adumio@r.postjobfree.com

PROFESSIONAL SUMMARY:

●A highly motivated person with over 9+ years of professional IT experience in the areas of Design and Development of high scalable Applications as a Salesforce.com Developer & administrator.

●Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.

●Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.

●Designed various Webpages in Visual Force for functional needs within Salesforce.

●Designed and developed Apex Triggers for various functional needs in the application.

●Created Custom Controllers and Standard Controllers in Visual Force.

●Worked with Apex Triggers for automation process.

●Having experience with Apex Classes and Wrapper Classes as mentioned in the business requirement.

●Worked on Visualforce pages and having experience with CSS and Java Script

●Provided administration support to create new users, deactivate users, modify security and sharing settings for users.

●Having experience on support projects providing solutions to Level - 1, Level-2 and Level-3 tickets

●Having experience on live support activities providing solutions to end users on Production environment

●Worked on Soap API and Rest API to design and support web services platform.

●Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.

●Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XML, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.

●Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.

●Having experience on REST methods.

●Experience in working with Deployment Tools like Change Sets, Copado.

●Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.

●Responsible for the overall accountability of the salesforce program and projects and collaborating effectively with various teams connected with salesforce order management systems.

●Setting up Tableau data sources. Filters, blending, joins for optimum performance and Trouble-shooting issues.

●Having experience on Sales cloud in opportunity management, account management.

●Hands on experience with Salesforce Lightning Builder, Salesforce lightning components.

●Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.

●Created multiple Lightning Components, added CSS and Design Parameters that make the Lightning component look and feel better.

●Experience working on Azure DevOps for performing CI/CD integrations and also as a repository.

●Knowledge on designing and implementing Salesforce solutions and Salesforce CPQ Cloud.

●Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.

●Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force

●Defined assignment rules to route case request to appropriate case support queues.

●Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

●Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.

●Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.

●Worked on SAP CRM with good exposure to sales, service and marketing modules of CRM and have good understanding of CRM user interface architecture.

●Gathering requirements from functional consultants and developments based on client requirement.

TECHNICAL SKILLS:

Salesforce Technologies & Tools:

Apex Triggers, Apex Classes, SOQL, SOSL, Salesforce CPQ, Visual force Pages & Components, S-Controls, Apex Web Services, Lightning Pages & Components (Aura, Salesforce LWC) Workflow & Approvals, Ant Migration tool, Migration ServiceMax, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com IDE, Force.com Explorer, Data Loader, Informatics Cloud Connector, Outlook Connector, Excel Connector, Workbench.

Web Technologies:

HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases:

Oracle, Microsoft SQL Server, SQL & PL/SQL.

DevOps/CI/CD:

GitHub, SonarQube, Azure DevOps, Copado, Jenkins.

Operating Systems:

Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008.

Programming Languages:

C, Java, Java Script, jQuery, SQL, UML, HTML, XML, XHTML, DHTML, CSS, BOOTSTRAP, AJAX, C#, CSS Dreamweaver, PHP, Servlet, Bootstrap.

CERTIFICATION:

1.Salesforce Certified Administrator

2.Salesforce Certified Platform Developer I

3.Salesforce Platform App Builder

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Developer (Mar’20 – Present)

Client: United Health Care, Chicago, IL

Responsibilities:

●Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.

●Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.

●Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.

●Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.

●Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.

●Implemented Single Sign-On with SAML on force.com

●According to the business user’s requirement, creating Reports and Dashboards.

●Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

●Experience with Continuous Integrations (CI) and Continuous Deployments (CD) using Azure DevOps repositories. Performed using git commands through VisualStudio Code.

●Trained and worked in Copado for committing components and deployment.

●Using Copado to deploy the user stories and to deploy changes from user stories planning to production by using point and click UI and simple configuration.

●Experience with the design and development of Tableau visualization solutions.

●Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.

●Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.

●Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

●Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.

●Configured the Contract management and revenue management with using of Apttus CPQ.

●Upgraded from Salesforce Classic to Salesforce Lightning.

●Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.

●Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.

●Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.

●Supervising Administration of salesforce system using the data loader and implementing adobe e-sign application, Salesforce inbox, digital order management integration with salesforce.

●Consulted on designing and implementing Salesforce CPQ Cloud and Salesforce solutions.

●Building and demonstrating Salesforce CPQ prototypes in Salesforce

●Leveraging a strong understanding of Salesforce CPQ capabilities and limitations to clearly communicate those to customers.

●Integrated CPQ system with multiple CRMs like Salesforce, MS Dynamic and CRM On Demand.

●Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.

●Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.

●Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.

●Used Web Services like SOAP API and Rest API to integrate with external systems.

●Implemented Email-to-Case, Web-to-Case for automation of the case creation.

●Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Lightning Pages and Lightning Components (Aura, Salesforce LDS, Lightning, Lightning Web Component), Lightning Actions and Events, Salesforce CPQ, Salesforce.com Platform, Azure DevOps, Apex Language, VisualForce (Pages, controllers and Components), Workflows, Force.com, Custom Objects Reports, Email Services Reports, Workflows & Approvals, Security controls, VS Code, Record Level Security and Dashboards, JIRA, Agile Methodology, Sales Cloud, Service Cloud, Experience (Community) Cloud.

Sr. Salesforce Developer/Administrator (Jun’18 – Feb’20)

Client: Home Depot – Atlanta, GA

Responsibilities:

●Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.

●Development, implementation and update focusing on Sales cloud and Service cloud.

●Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.

●Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.

●Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.

●Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

●Deployed of SFDC, Web based Applications, Apttus CPQ, Apttus CLM, Salesforce Lightning, X - Author in word, X-Author in Excel.

●Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex.

●Created report schedules on Tableau server.

●Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

●Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.

●Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.

●Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.

●As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.

●Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.

●Managed ongoing support requests and administrative needs of users.

●Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.

●Worked on Salesforce.com Standard Object s such as accounts, contacts, opportunities, campaigns, cases and solutions.

●Deployed code using Copado to the next environments also used back promotion feature.

●Copado enabled a faster, error-free releases with continuous integration and delivery (CI/CD) technologies.

●Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.

●Created and maintained Reports and Dashboards to provide fast access to key business metrics.

●Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.

●Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.

●Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.

●Customized Chatter objects and tabs to view progress and discussion on business process.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.

●Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.

●Used Informatica Cloud Data loader for data loads to and from external systems.

●Configured Chatter to track emails from Outlook to Salesforce by following a user.

●Responsible for weekly and monthly Data Export, updates and backup for the organization.

●Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce Platform, Lightning Pages and Lightning Components, Service Cloud, Copado, Sandbox, Workbench, Lucid Charts, Google Docs

Areas: Process Automation, Case Automation, Coach Assignment Automation, Omni-Channel, Security, Custom Objects Solution Design Review, Configuration Review, Deployment, Training the Users.

Salesforce Developer/ Administrator (Jan’16 – May’18)

Client: GEHA, Lees Summit, MO

Responsibilities:

●Worked on service cloud and sales cloud implementations in different projects.

●Involved in development in agile methodology.

●Development/maintenance and defect resolution of code.

●Developed various visualforce pages, apex classes, apex triggers, and apex controllers.

●Demonstrated ability to translate customer requirements into specification.

●Worked on developing new functionality for existing business process (enhancements) with net new lightning components, apex classes and test classes, visualforce page and lightning controller, editing lightning page to include lightning components and their parameters.

●Created workflows, approval processes, validation rules and sharing rules.

●Troubleshooting email campaigns, workflows, approval cycles, or autoresponders that generate excessive bounced mails.

●Created custom relationships on the objects using lookup, master-detail relationships and created junction objects to establish many-to-many relationships.

●Used Developer Console, Force.com Explorer, and Visual Studio with Force.com Plug-ins for development and Data Loader, CLI for data migration.

●Performed the roles of salesforce.com administrator in the organization.

●Interacted with various business team members to gather and documented the requirements. Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Visual Studio.

●Worked on various salesforce.com standard objects like accounts, contacts, leads, campaigns, coordinated with users to determine requirements and prepared design documents.

●Performed detailed analysis of technical and business requirements.

●Created modern enterprise lightning apps combining lightning design system, lightning app builder and lightning component features.

●Involved in developing Salesforce Lightning applications using Lightning Components, Controllers, and Events and used custom CSS in the components.

●Involved in unit testing, for the customizations and developments done during the project.

●Migrated bulk data from an external data source to Salesforce using Data Loader bulk API.

●Interacted with testing and the development teams for the development and testing of the code.

Environment: Apex, Visualforce, Salesforce platform, Service Cloud, Sales Cloud, Salesforce Lightning, Sandbox, Workbench, Google Docs.

Salesforce Developer/ Admin (Jul’13 – Jul’15)

Client: Abhyudhaya Multimedia, India

Responsibilities:

●Involved in the analysis, design and development phases of the Software Development Life Cycle (SDLC) using Agile (SCRUM) development methodology to deliver regular updates to business team and project managers.

●Designed the Live Agent system and did the required configuration and customization to suit client requirements.

●Developed VF pages for Live Agent in salesforce and integrated live agent with Omni-channel to improve the user experience.

●Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, reducing clicking & scrolling, making it easy to quickly find/update/create records.

●Developed Salesforce Custom pages using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning Web components, Lightning App Builder and Lightning Component features.

●Used Developer Console checkpoints to debug your Apex classes and triggers.

●Designed and participated in the whole development process of creating a lead into salesforce and convert in to a sale.

●Worked on Salesforce community cloud, responsible for designing and delivering solutions.

●Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

●Worked on integrating salesforce application with external systems by using REST and SOAP API’s.

●Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.

●Created page layouts, search layouts and implemented Visual Flows for automatic sales and service process in Sales Cloud.

●Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logical and Interactions in Lightning Application.

●Worked on Batch apex, schedule apex and push all the data from salesforce to GCP.

●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

●Worked on Lightning Process Builder to consolidate existing workflow rules.

●Worked on translating several Visual Force pages to lightning framework.

●Used Lightning web components (LWC) to migrate visual force pages, Design, develop, configure and administer Salesforce application based on business requests and enhancement requirements.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Worked on Advanced pivotal Tracker product project management and issue tracking and Git Hub as code repository.

●Provision and automate workflow Concourse to integrate with toolchains for fully automated CI & CD pipeline on cloud environment.

●Worked on salesforce DX for development and deploying lightning web components.

●Expertise in configuring, using and administrating GIT version control system.

Environment: Salesforce.com platform, Lightning, Aura framework, Apex Coding, Live Agent, Sales Cloud, Integration, Visualforce, Triggers, Workflows, SOQL, SOSL, Data Loader, Service Cloud, Process Builders, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Salesforce Sandbox, HTML, Java Script, Omni-Channel, Pivotal tracker, Git Hub, GCP, Tableau, Salesforce DX, Concourse.

EDUCATION BACKGROUND:

Bachelors in Electrical and Electronics Engineering, KL University, 2013.

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