Steve Brigance
Address: Canton, GA Phone Number: 206-***-**** Email: ********.******@*****.***
Profile
Over 2 decades of professional experience as a District Sales Manager. Seeking to obtain a position with your company where I can utilize my skills and leadership abilities to promote growth in sales, provide superior customer service, and reduce operational costs. As a passionate professional, I bring a high level of business knowledge, leadership, and creativity. Strong belief in being a leader and all aspects it encompasses to build and maintain high caliber sales teams
Work Experience
District Sales Manager of 130 stores, NAPA TOOLS AND EQUIPMENT, WASHINGTON, and ALASKA, Commercial Sales Rep, Georgia
06/2020 - 09/2022
Develop and maintain all internal and external corporate relationships, building strategic partnerships with national and regional partners and clients.
Create and manage strategic marketing plan, budgets, and revenue objectives ensuring targets were met while controlling sales costs and expenses.
Resolve customer issues and complaints regarding sales and service in a timely and professional manner to ensure customer satisfaction.
Develop and implement strategic plans which improved net and gross revenue and increased market share.
Coach and develop Store Managers in assessing existing staff, networking, and recruiting which resulted in upgrading the talent and increasing volume by 5%.
Chief Operating Officer, MATCO TOOL FRANCHISE
08/2017 – 06/2020
Provided strategic oversight of operational and financial functions specializing in debt settlement and bankruptcy, including the establishment of annual and quarterly planning processes, profit and operations reporting, and Human Resources functions.
Establish performance expectations for all areas of the business Assess policies and procedures to determine best practices.
Maintained a solid business relationship with all clients to exceed expectations.
Managed cost and margin control by reviewing quarterly and annual financial goals.
Medicare Account Representative, MOLINA HEALTHCARE - Bothell, WA
07/2013 – 07/2017
Consistently demonstrated a desire to reach and exceed departmental and personal goals resulting in 120% increase in monthly quota.
Identified inefficiencies and made recommendations for process improvements acquiring 90% closing ratios.
Responsible for demonstrating the company's capabilities to potential and existing commercial clients in structured professional presentations and grabbed 5 new territories.
Agent/Owner, AMERICAN FAMILY INSURANCE - Kirkland, WA
06/2012 – 07/2013
Responsible for mentoring team members on their progression and succession career path program and diligently improved sales by 60% within a year.
Promoted and evaluated sales performance through customer satisfaction and service, salesmanship and agency standards measure.
Worked directly with community-based organizations, providers, and other sources to obtain referrals and achieved business success within 6 months by 150%.
Business Development Director, IMMUNO LABS - Redmond, WA
08/2010 – 08/2012
Orchestrated the development of business, as well as detailed action plan while handling operations in six different states.
Refined organizational structure to consolidate, streamline and delineate necessary functions. Achieved fill-in rate of 90% for all leadership roles.
Built high performance organization and teams by revamping HR structure and aligning decision making with strategic goals & seminars resulting in happy, hardworking employees emotionally vested in success of the organization.
Marketing Director, NORTH CREEK RETIREMENT & ASSISTED LIVING - Bothell, WA 2009 – 2012
Senior Life Options – Advocate, SENIOR CARE, Sacramento, CA 2008 – 2009
Director, MARKETING & SALES ACCESS SOLUTIONS - Redding, CA 2006 – 2009
Manager - Distribution Center Director THE SCOOTER STORE - Hayward, CA 2003 – 2006
General Manager NORTHERN HOME MEDICAL - North Highlands, CA 1999 – 2003
EDUCATION
Northwest University, Kirkland, WA 2018
American River Jr College, Citrus Heights, California 1984 College Education
El Camino High School, Carmichael, CA 1983 High School Diploma
STRENGTHS
Project Management Sales Management Team Building Operations Management Team Leadership Effective Communication Knowledge Driven Organizational Proficiency Strategic Partnerships Relationship Building Client Retention Mentoring & Training
TECHNICAL PROFICIENCY
Microsoft Office Suite (Word, Excel, PowerPoint)
Salesforce
CERTIFICATES
Human Interaction Technologies
Communication - Success Principles, Massively Human