Data Analyst Service Representative

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MARTIN NUNEZ

DATA ANALYTICS • POWER BI EXPERT • BUSINESS ANALYST • PROJECT MANAGER

MBA - Master in Business Administration • BS - Bachelor in Business Administration

703-***-**** • adumgj@r.postjobfree.com • linkedin.com/in/martin-nunez • REMOTE - MD/VA/Metro DC Area EXECUTIVE SUMMARY

Operations and services leader with 16+ years of enterprise solutions delivery, business analysis, consulting and management experience. IT leading cross-functional coordination across BI, products, services, sales and stakeholders. Microsoft Dynamics, Cisco, HP, Cloud and SAAS Consulting Services partner experience, driving customer focused technical innovation. Awarded multiple times for strong implementation of digital transformation solutions driving high performance teams, seamless customer experiences (CX), and operational excellence. Bilingual in Spanish with extensive global delivery experience. Cross-Org Planning and Execution • Business Process Improvement • Business Analytics B2B / Cloud / SAAS • Customer Experience and Success • Multi-Country Inclusivity • Budget and P&L Management CAREER HIGHLIGHTS

Led matrixed teams from IT integration and partners to implement digital transformation program and self-service solutions at Cencosud

($674B in assets, 50M clients). Oversaw executive reviews across IT, sales, Mkt, innovation areas, P&L analysis and relationship strategies. EXPERIENCE

Prosphere (DOT – Department of Transportation) (Feb. 2022 – Present) IT Business Analyst Washington DC, Remote

- Power BI, SharePoint, MS Planner, MS Project, MS Visio, MS Teams and Oracle DB usage on daily bases.

- IT project support and dashboards creation on Power Bi.

- Data modeling, analytics and mining complex multiple variable analysis ensuring data accuracy.

- Own the design, compile and manage data and information from various sources; ETL and find data issues proactively through analysis and manipulation. SQL understanding for queries.

- Communicate with cross functional teams and translate BI results to different levels of management and direction.

- Acts as a liaison between business systems users and IT software application development group and implementation of new systems and enhancement of existing systems.

- Unit Testing and UAT on a ServiceNow implementation. Agile methodology.

- Work with subject matter experts (SMEs) to formulate and define systems scope.

- Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary.

- Execute requirements reviews with stakeholders and the Complete a Requirements Package that includes all Epics, stakeholder needs, visualizations, stories, and other sources of requirement’s information for functional and non-functional requirements.

- Identify risks in systems and work with technical experts and stakeholders to mitigate risks and resolve issues Sprint/T-Mobile (Aug. 2018 – Jan 2022)

IT Business Data Analyst Alexandria VA, Remote

- Power Apps, Salesforce CRM, Power BI and Slack daily usage.

- Executed performance evaluation on projects, deployments and implementations by performing data analysis on Power BI, Salesforce CRM and SharePoint resources.

- Evaluated program and provided monthly and quarter reports, briefings and status reviews on numbers and accomplishment metrics.

- Report creation for management of opportunities/pipeline and forecasting on B2B IoT type of solutions, real-time fleet analysis 4G and 5G services. Use of different sources of information, filters and dashboards in opportunities and results of daily and quarterly sales areas.

- Several accolades year after year, before and after the merger between Sprint and T-Mobile. 2018 and 2019 Sprint Award and Recognition Winner. 3-Quarter "Winner Circle" Winner in 2021 and 2022. Considered on the top 2% of the company in country. Sonda (Feb. 2017– Jul. 2018)

Technical Account Manager

- Planned and scheduled project roadmap and milestones deliveries.

- Sought and tracked business opportunities with Cisco, Fortinet, Lenovo, Dell, HP, End User Support (levels 1, 2 and 3) and Software Factory

2

- Conducting product owners, stakeholders and end users’ sessions gathering functional and non-functional update, info and feedback. Managed feedback and new End User requirements and UI mockups.

- Prepared and negotiated proposals. Data Base Analysis with MS SQL, Excel and MS Dynamics CRM for each lead, opportunity and sales cycle (Promote its usage, training and data governance)

- Achieved 107% of sales quota on 2017 target.

I-SEC (Jul. 2014 – Jan. 2017)

Project Manager Cybersecurity

- Developed and implemented policies, processes, and procedures for the cybersecurity risk management resources program

- Supported administrative actions, strategic planning efforts and advise on development of goals and metrics and objectives

- Executed performance evaluation on projects and deployments and implementations by performing data analysis on Power BI, Salesforce CRM and SharePoint resources.

- Evaluated program and provided monthly and quarter reports, briefings and status reviews on numbers and accomplishment metrics.

- Gathered business and technical new requirements to expand services.

- Determined and recommended improvements, adjustments to operating methods and resources balancing.

- Managed projects in IT complex consultative services and cybersecurity in Medium/Large Businesses while maintaining a monthly pipeline and an annual quota. Built and managed product backlog approach with stakeholders.

- Assured the quantity of technical resources, deliverables and milestones on the scheduled dates with the client, documentation of each of the weekly and monthly meetings with the control point on behalf of the client as well as the kick off of each project. Ensured the involvement of cybersecurity brands, the technical area, operations and sales in meetings.

- Ensured the P&L of each project and the analysis of times with MS Excel, MS Project/Gantt chart analysis. Managed feedback and new End User requirements and UI mockups. In charge of the CRM strategy in Salesforce CRM (Promote its usage, training, support update initiatives of new dashboards and data governance)

- Tracked and managed opportunities with vendors such as Fortinet, Barracuda, Radware and services of Ethical Hacking and cybersecurity consulting projects.

- 2014 and 2015 Recognition and awards obtained for the achievement of 100% of objectives and implementation of projects and services. Management of successful projects on time with the necessary resources.

- >105% of new projects acquisition quota in 2016 and 2017 target. Belltech (Feb. 2013 – Jun. 2014)

IT Sales and Project Manager – Customer Success Manager

- Account Management and project coordination in the Falabella Bank, Cencosud Bank with the finance area and the IT stakeholders.

- Development of specialized Business Opportunities in banking and retail. (Self-service terminals, ATMs and service specialized support and maintenance).

- Accomplished of all the consultative selling cycle, preparation of technical/financial proposals with P&L analysis and Data Base Analysis on MS SQL, Excel and MS Dynamics CRM.

- Developed partnership with brands, integrators and delivery areas. Sought and tracked new business opportunities with KAL

(world-class baking/retail solution).

- Achieved 134% of sales quota on 2013 target.

Logica (Oct. 2010 – Jan. 2013)

IT Business Analyst, Microsoft Solutions

- Development of technical and economic proposals supported by the technical area of the company and with Microsoft as a business partner. Managed product backlog approach with stakeholders.

- Ensured the involvement of Microsoft, the technical area and Operations. Ensured the P&L of each project and the analysis of resources hours with MS Project/Gantt chart analysis and MS Dynamics CRM.

- Sought and tracked new business opportunities of manpower and software factory (3-50 people) with monthly and yearly SLAs; Microsoft solutions such as CRM, ERP (Dynamics), BI; all cloud and/or on-premise.

- Performed structured SharePoint analysis and design methodologies for the translation of systems requirements from business’s needs.

- Achieved 100%+ of sales quota on 2011 and 2012 target. Telefonica (Nov. 2007 - Oct. 2010)

Post Sales Supervisor – Retention Representative

- Achieved 120%+ of quota on 2008 and 2009 target. Interbank (Feb. 2003 - Oct. 2007)

Business Product Advisor – Personal Banker – Customer Service Representative

- Achieved 110%+ of quota on 2004, 2005 and 2006 target. 3

EDUCATION

Microsoft Certified: Data Analyst Associate with Power BI - PL300 Microsoft - Present

SQL BootCamp

Udemy - 2021

MBA: Master of Business Administration

University of Maryland – 2018-2020

Design Thinking for Innovation Diploma

Darden School of Business UVA – 2017

IBM Certified Sales Specialist – Cert.

Power Systems with POWER7 and AIX & Linux – 2014

IBM Certified Sales Specialist – Cert.

Power Systems with POWER7 Common Sales Skills – 2014 IT CSM Inmersion and Training – 2012

Tecnocom - Spain (Madrid) – 2012

CRM: Customer Relationship Management

SENA - Colombia (Bogota) – 2010

BS - Bachelor of Business Administration

Ricardo Palma University – Economics Science Faculty – 2006-2012 Solution Selling Diploma

Microsoft - 2010

HTML: Basic, Intermediate and Advance – Cert.

New Horizons Computer Learning Centre

Spanish

Microsoft

MS-Project

Strong communicator

Bilingual

Salesforce

Transformation

Azure

Microsoft Excel

Risk Mangement

SQL

SQL Server

Team player Detailed focused Microsoft Project

Creative thinker Multiple Project Coordination MS Dynamics ERP

Microsoft CRM Software as a Service (SaaS) Business Development

Salesforce CRM Problem Solving Solution Selling

IT Solutions

Power BI

Business Inteligence

Data

Projects

Reporting

Techni cal Analysis

Analysis

IT requirements

Project Management

Implement

Team Player

Project Coordination

AI

Artificial Inteligence

Visio

Power Point

Crypto

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