Customer Service Representative
Resume:
Talented Customer Relationship management/Database Management Professional with over 10 years of experience effective at reviewing and validating customers’ needs/ data, conducting complex reviews, assessing program operations, and running of research operations. Track record on Customer Service, database administration, biometrics and demographic analysis, Possessing excellent communication skills, problem-solving skills, analytical skills with Oracle and Microsoft Office proficiencies. Dedicated at utilizing my transferrable skills to achieving company and team goals.
Work Experience
2020-01 – 2022-12
Customer Service Representative
Lagos State Residents Registration Agency (LASSRA), Lagos, Nigeria
Managed and resolved customer complaints via email, phone and in person.
Entered customer orders; made sure orders were entered correctly and all the current information for the account was filled out properly on all orders.
Managed efforts to grow new business, increased existing revenue by providing excellent customer service.
Lead efforts to drive sales revenues, meeting or exceeding sales quotas.
Scheduled of manual inventory counts regularly to determine the inventory balance.
Contacted existing customers and prospective customers to arrange appointments.
Arranged and coordinated Portfolio Advisers Limited presence at local events.
Managed efforts to grow new business, increased existing revenue by providing excellent customer service.
Identified sales best practices and implemented process improvements to increase productivity and efficiency.
Met with customers in person to understand customer needs; described appropriate products and educated customers on company processes in professional manner, thus achieving high sales rate.
Greeted customers and scheduled appointments as requested.
Received customers’ complaints, requests and enquiries; followed up with and ultimately resolve them.
Conduct thorough reviews of operations to devise and deploy improvement strategies and updated the management on the new system performance.
Review internal systems and organize training plans to address areas in need of improvement.
Evaluate current processes to develop improvement plans.
2013-04 - 2019-12
Customer Service Unit
Resolving issues and troubleshooting technical problems.
Handling customer complaints.
Answering questions about a company's products or services
Analyst, Database Verification and Processing Unit
Lagos State Residents Registration Agency (LASSRA), Lagos, Nigeria
Developed and maintained comprehensive documentation including operations guidelines and procedures, inventory checklist, deployment guides, training guides and support materials.
Checked for anomalies in biometrics and demographic data in ABIS/CR to ensure accuracy of the information for further processing and investigation.
Ensured that duplicate records are not falsely accepted and process further resulting in a residency card being printed.
Ensured continuous operations of the ABIS/CR infrastructure in the event of disruption and preventing downtime.
Provided regular progress reports and utilization reports to the management.
Maintained status report and prepared database for card printing
Educational Qualifications
2001-08 - 2022-12
PGD: Information Technology
National Open University of Nigeria - Lagos, Nigeria
2022-09 - Current
Diploma: Enterprise Analysis And Research
Canadore College of Applied Arts And Technology - North bay, Ontario
2006-09 - 2010-07
Bachelor of Science: Computer Science
Olabisi Onabanjo University - Ago Iwoye, Ogun State, Nigeria
Certifications
2008-07
2021-08
2022-08
Oracle Certified Associate (OCA)
Nigeria computer society(NCS)
Computer Professionals of Nigeria(CPN)
Seminars / Workshops
Trainer for UNICEF AIDS/HIV Project.
Peer Education Trainer (PETS) NYSC, 2012.
Interests
Travel, Networking, Education, and Research.
References
Available Upon Request.
Personal Info
Address
17,college drive.P1B9V5,Northbay Ontario
Phone
*********.**********@*****.***
Core Skills
Operational Leadership
Excellent
Written and Verbal communication
Excellent
Problem solving skills
Excellent
Database Management and Administration
Very Good
Research and Analysis
Very Good
Teamwork and Collaboration
Excellent
Training and Development
Excellent
Proficiency in installations and configurations
Very Good
Attention to Detail
Excellent
Critical and Analytical Thinking
Very Good
Software
Oracle
Excellent
Microsoft Office Suite
Very Good
Languages
English
Excellent
Yoruba
Excellent
.
Modupeola O. Rojugbokan
Customer Relationship Management Database Management
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