Nursing Assistant Customer Service
Resume:
Dawn Diercks
Vermillion, MN *****
*********@***********.***
Detail oriented nursing assistant and phlebotomist, skilled in customer service and interpersonal skills, driven to provide empathetic patient-focused care. Authorized to work in the US for any employer
Work Experience
Phlebotomist
Allina Cottage Grove Clinic - Cottage Grove, MN
2000 to 2020
Provided patient care, collected patient blood and bodily fluids and monitored vitals.
• Followed clinic regulations, safety protocols and privacy rules
• Worked quickly to keep patient wait times low
• Collected, processed, labeled and stored specimens from over a thousand patients
• Checked and stocked laboratory supplies
• Maintained drug screen and breathalizer certification Specimen Collector
Additional Testing - Roseville, MN
March 2004 to March 2006
Worked on-call collecting urine and blood samples for clients and completing chain of custody documentation.
Phlebotomist/Certified Nursing Assistant
Allina United Hospital - Saint Paul, MN
1994 to 2000
Provided patient care in pre-op surgery and radiation therapy departments. Certified Nursing Assistant - Part Time
St. Mary's Nursing Home - Saint Paul, MN
1993 to 1996
Phlebotomist/Certified Nursing Assistant
Regions Hospital - Saint Paul, MN
1993 to 1994
Certified Nursing Assistant/Surgical Tech
St. Joseph's Hospital - Saint Paul, MN
1980 to 1993
• Provided patient care and assisted doctors in Labor and Delivery
• Set up rooms, transferred patients, took vitals and assisted doctors in Catheter Lab
• Provided respite care to home hospice patients following the instructions of the RN Education
Certificate in Nursing Assistant
St. Paul Technical College - Saint Paul, MN
Skills
• Detail oriented nursing assistant and phlebotomist, skilled in customer service and interpersonal skills, driven to provide empathetic patient-focused care. Venipuncture
Lab testing
Documentation
HIPPA compliance
Specimen preparation
Team player
Organized
• Phlebotomy
• Patient Care
• Vital Signs
• Hospital Experience
• Medical Office Experience
• Hospice Care
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