Summary: Pursuing challenging opportunity to utilize my analytical, statistical and administrative skills. I am self-motivated, confident in working independently, able to successfully multi-task, a fast learner and am proficient in Microsoft Office. My professional experiences have enabled me to maintain strong organizational, communication and problem solving abilities.

Professional Experience:

Actega North America (Direct Hire) (teleworking/hybrid 03/2020 - Present) 07/2019 - Present

Ajilon Accounting Principals (temporary assignment) 02/2019 - 07/2019

Customer Service Representative Lincolnton, NC

Provides timely and accurate information to incoming customer order status and product knowledge requests

Processes customer orders/changes/returns in SAP according to established department policies and procedures

Works closely with accounts receivable to resolve disputed credit items

Provides timely feedback to the Company regarding service failures or customer concerns

Partners with the sales team to meet and exceed customer’s service expectations

Records and responds to customer inquiries regarding order status, shipment and freight information and prices; forwards technical inquires to the appropriate department

Maintains customer information files

Receives complaints concerning billing or service rendered, referring complaints to designated department for investigation

Dynamic Air Engineering 07/2017 - 09/2018

Aerospace, Government Contracts Manager Claremont, NC

Represented and communicated legal, administrative and commercial terms and positions to customers

Limited the company’s financial and good will risk exposure in a manner that maximizes customer satisfaction

Coordinated pricing on new products or programs to ensure compliance with contract requirements and internal standards and procedures

Provided extensive customer service regarding order and delivery status

Responsible for calculation and preparation of quotations and subsequent order entry of customer orders per AS9100 approved procedures

Coordinated with Shipping Department for determination of order priorities and subsequent issuance of invoices

Assisted Accounting Department in identification of payments for application to appropriate invoices

Completed Contract Review at pre and post contract award

Participated in contract negotiations for new awards and change orders

Enbridge (formerly Spectra Energy) 02/2012 – 04/2017

Gas Pipeline Construction Contractor – MBF Inspection Services, Inc. Middletown, PA

Engineering and Construction Central Team - Contract Conformance Specialist-2017 and 2016 Penn Jersey Anomaly Project, Bailey Longwall, Emerald Mine and 2015 and 2016 DOT Replacement Projects- 10/2014

Responsible for ongoing project compliance with Contract Conformance requirements to ensure that the Agreement at completion is the same as the Agreement executed, with only agreed-upon documented changes.

Applied Contract Conformance principles consistently to manage the process effectively

Efficiently utilized existing tools and resources for identification and communication of challenges

Managed the flow of documents related to Project execution

Facilitated the timely identification, communication and resolution of contractual matters

Ensured accurate preparation, dissemination and maintenance of Project documentation for multiple levels of management

Prepared documentation of meetings/discussions related to Agreement performance

Reviewed Contractor invoices for billing accuracy

Office Specialist – TEAM 2014 Pipeline Project – Spread 2, Lebanon, Pennsylvania

Cost Analyst – Special Assignment to Spectra Energy Transmission – AGT Anomaly Project, Suffern, New York

Reviewed and reconciled Contractor’s T&M invoices to ensure compliance with contract and propriety of charges

Maintained spreadsheets tracking project costs for Sr. Management

Prepared project documents and uploaded into Corporate Share Point system

Field Office Clerk – Schuylkill River Pipeline Replacement Project, Philadelphia Lateral Pipeline Replacement Project and TEAM 2012 Pipelines Project

Established, maintained and operated functional field office, collected data and prepared daily construction report

Transmitted reports to Area Field Construction Office and Corporate Headquarters for Sr. Management

Reconciled daily report with Contractor representative

Maintained DOT and Corporate project files

Re-designed daily report to provide historical information within current file for multiple levels of Management

El Paso – Tennessee Gas Pipeline 09/2011 – 01/2012

Gas Pipeline Construction Contractor-On & Offshore QCS Dickson, PA and Houston, TX

Cost Analyst, 300 Line Project

Member of Contract Field Execution Management team that compiled analysis of Contractor performance and productivity with respect to various claims

Prepared spreadsheets and graphs for Sr. Project Management and Legal Team to substantiate responses to Third Parties

El Paso Western Pipelines 07/2010 – 08/2011

Gas Pipeline Construction Contractor-On & Offshore QCS Elko, NV

Cost Analyst – Actuals and Progress, also assumed additional responsibility of Office Manager 06/11-08/11

Ruby Pipeline Project, Spread 4

Processed, analyzed and performed audit of Foreman’s Daily reports, entering personnel and equipment information into Corporate database for generation of Project Management reports

Reviewed and reconciled Contractor’s weekly submittal with database reports to ensure compliance with contract and propriety of charges

Prepared cost package of anomaly dig activities

Prepared weekly log of savings found by overcharges, errors, etc. in submittal review process

Processed, analyzed and performed audit of Inspector’s Daily Progress reports, identify and entered construction progress and unit item information into Corporate database for generation of Project Management reports

Reviewed and reconciled progress reports with Contractor

Uploaded project documents to FTP site

Closed out project field office

Revenew International 02/2010 – 05/2010

Compliance Auditor, On site audit at Three Mile Island Nuclear Power Plant Middletown, PA

Member of audit team that performed compliance audit on contractor and subcontractor invoices to ensure compliance with contracts and corporate standards on a steam generator replacement project

Designed and maintained Access databases to process raw data into reports for audit team

Millennium Pipeline Company, L.L.C., Pearl River, New York 08/2006 – 11/2009

Gas Pipeline Construction - Manager, Administrative Services, Binghamton, NY Field Office

Audited and approved contractor and material invoices to ensure compliance with contract and corporate standards

Prepared field services manpower statistical and financial reports for Sr. Management

Reviewed and confirmed availability of project documentation for DOT audit

Directed and coordinated administrative services, including office clerical and support services, printing, mail distribution and messenger services and telecommunications

Oversaw the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, facility lease, supplies and services

Coordinated environmental document filings to Federal (FERC, USACE), Regional (DRBC, SRBC) and State (NYSDEC) agencies; generated and filed weekly FERC status reports

Prepared and provided documentation to management and field staff to ensure compliance with project permits and standards

Maintained service program and assignment of company fleet vehicles

Worked with Project Manager and other Corporate Staff on reconciliation of Project Completion Report

UHS-Wilson Regional Memorial Medical Center 12/2003-01/2006

Care Management and Medical Education Departments, Administrative Assistant Johnson City, NY

Provided administrative and secretarial oversight including confidential analysis of reports as required by the Director, Manager of Medical Education, Manager, Information Analyst, Nurse Care Managers, Associate Care Managers and Social Workers via Microsoft Word

Data analysis and graphing utilizing Microsoft Excel

Supervised the generation and maintenance of project databases, including form and report design in Microsoft Access

Reviewed reports to provide quality assurance and control as required to ensure accuracy of confidential database

Travel arrangements for conferences and seminars; prepared travel expense reimbursement reports

Garbade Construction Corporation 09/2000-08/2003

Executive/Personal Administrative Assistant to Chief Operating Officer/Co-Owner Vestal, NY

Provided administrative and secretarial support as required; managed office support staff

Created and maintained confidential management reports for Management Team with respect to labor, vehicle (via Wright Express reports), telephone and purchasing costs, as well as spreadsheets of individual employee costs to company via Microsoft Word, Excel, Access and PowerPoint

Established procedures and oversaw purchasing to ensure spending remained within budget

Organized and produced Employee Handbook; maintained Company website

Developed program and maintained inventory of tools and equipment using Lotus Approach

Prepared meeting agenda and other materials for meetings; scheduled meetings in MS Outlook

Negotiated and maintained contracts for utilities and office equipment

Travel arrangements

Transcribed dictated punch lists via Dictaphone; took/transcribed Management meeting minutes

Assisted Project Managers with documentation, etc using Expedition

Provided backup support to accounting for Payroll and Accounts Payable via Ferrell

Responsible for all in-house and job site IT functions relating to mainframe server and individual work stations

Coordinated mass faxing for Estimating Department via Microsoft Access and Outlook

Security Mutual Life Insurance Company of NY 07/1996 - 09/2000

Manager, Systems and Technical – Individual Client Services Binghamton, NY

Provided productivity statistical analysis to Sr. Vice-President and Vice-President

Defined, developed and implemented databases and reports via Microsoft Office applications

Reviewed and managed daily systems problems as they relate to servicing clients

Oversaw administrative functionality of computer conversion

Responsible for systems training of multiple department employees

Provided Customer Service to Clients via telephone and correspondence

Resolved unique customer problems

Assistant Manager, Agency Administration

Managed all functions of the General Agency

Provided preliminary underwriting and application status to field force

Paid commissions

Processed correspondence between General Agency and Home Office

Columbian Financial Group 07/1990 - 07/1996

Team Member – Customer Service Binghamton, NY

Claim Examiner - contestable and noncontestable life and health claims

Provided customers and agency field force with policy status and values

Underwriter - reviewed medical records to assess risk of new applications for life, disability and hospital policies

Performed data entry functions using Windows environment

Utilized Lotus, Microsoft Works/Office for spreadsheets, databases and documents

Insurance Professional Designations:

AIRC Associate, Insurance Regulatory Compliance 1998

AIAA Associate, Insurance Agency Administration 1997

FLMI Fellow Life Management Institute 1995

ACS Associate, Customer Service 1994

ALHC Associate, Life and Health Claims 1994

Education:

Southern Tier Leadership Forum 1999 Management Development Program

Broome Community College Part Time Business Administration – 19 credit hours – 3.779 GPA

St. Bonaventure University 1984 Computer Science

Achievements and Technology Skills:

10/27/14 - Summit Award - Spectra Energy's highest honor "in recognition of unparalleled dedication and commitment to Spectra Energy's core values, and for setting a benchmark of excellence at Spectra Energy"

Proficient in Microsoft Office - Outlook, Word, Excel (Advanced), Access, PowerPoint, SharePoint and MS Project

SAP

Adobe Acrobat Professional

Visual - MRP software

Google Earth (Project Take-offs)

Expedition (Construction Management)

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