Center Representative Customer Service
Resume:
Daynesia Curnell
CALL CENTER REPRESENTATIVE
CAREER OBJECTIVE
Efficient customer service professional with 4+ years of experience in call centers and customer service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English, and able to provide clear and effective customer service. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.
PROFESSIONAL EXPERIENCE
Lead Customer Service Representative
K.E.M Automotive Repair, Conyers GA December 2021–Present
Handle 30+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
Collect source data such as customer names, addresses, phone numbers, credit card information for over 500 customers and enter data into customer service software
Trained 2 new employees in customer service conflict resolution, and data entry practices
Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels
Lead Personal Assistant/ Integrator
Envistacom, Duluth GA April 2018– November 2021
Developed expert knowledge of SATCOM, planned and excecuted delivery dates, handled meeting for upcoming work for the day/week, kept track of hrs.
Improved inventory issues
Trained 35 technician on installs and processes
Answered customer complaints with quick solutions, ensuring customer satisfaction
CONTACT
Phone
************@*****.***
EDUCATION
Trident Technical College
Charleston SC, 2005
Business Management
RELEVANT SKILLS
Microsoft Office Suite
Video conferencing software
50 WPM typist
Team player
Customer service
Adaptability
Verbal communication
Interpersonal skills
Problem-solving
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