Customer Service Representative

Deonna Ballard

**** ****** **** *****: *************@*****.***

Shreveport, LA 71108 Phone: 318-***-****

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Experience

The Siegel Group Aug 2022 – Current Shreveport, LA

Customer Service Representative

Greet guests and assist with check-in and check-out.

Answer and forward phone calls.

Manage guest bookings and reservations.

Daily Deposits

Southern Maid Donuts Oct 2021 - Aug 2022 Monroe, LA

Head Service Cashier

Accepted cash and credit card payments, issued receipts, and provided change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers.

Waffle House Apr 2017 - Oct 2021 West Monroe, LA

Food & Beverage Server

Maintained a clean and orderly appearance throughout the kitchen and dining area.

Put together multiple, concurrent orders during lunch and dinner hours.

Collaborated with the team to deliver timely service of items.

CenturyLink June 2016 - Dec 2016 Monroe, LA

Inbound Customer Service Rep

Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.

Maintained strong call control and quickly worked through scripts to address problems.

Helped clients navigate online systems within established frameworks to obtain services.

Monroe City Court Dec 2015 - May 2016 Monroe, LA

Deputy Court Clerk

Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.

Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.

Examined legal documents and assured adherence to laws and court procedures.

JP Morgan Chase June 2015-Sept 2015 Monroe, LA

Loan Document Specialist

Initiated process improvements to company’s current procedures after careful study, increasing overall productivity.

Provided detailed project management control documents for oversight of key projects

Properly prepared and shipped records for storage at offsite facilities.

Education:

Wossman High School Monroe, LA

References:

Available Upon Request

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