storage of cold items.

Trained new team members on proper meat and vegetable preparation

techniques.

© Verified kitchen staff followed all recipes and portion serving guidelines

correctly.

Sears San Juan, PR ® Delivered fast, friendly and know led geable service for routine questions

Bilingual Customer Service Supervisor and service complaints.

05/1998 - 05/2008 © Audited customer account information to identify issues and develop

solutions.

© Handled translation calls with open and clear communication skills to

quickly get to root of each issue.

© Trained customer service staff on special needs of non-English-speaking

customers.

© Completed special forms and required documentation to help callers

obtain needed services and resolve issues.

® Translated customer and internal documents to facilitate actions and

resolutions.

© Performed needs analysis and presented options based on findings to help

customers make decisions.

Education and Training

Sagrado Corazén San Juan, PR

Some College (No Degree) in Business Administration And Management