LUCINDA N. GARZA

San Antonio, Texas ***** 210-***-**** or 210-***-****

adum18@r.postjobfree.com

OBJECTIVES

Become part of a top performing organization that appreciates determination and hard work. Also utilize my knowledge, various skills & past experiences in contribution towards fulfilling the company's growth objectives, while providing excellent patient care.

Summary of Qualifications

Patient Scheduling Administration Support Bi-lingual: English/Spanish

Team Player and Multitasking Interpersonal Skills 8,000 KSPH

Patient Care & Services Microsoft Office Strong Customer Service

PROFESSIONAL EXPERIENCE

USGotPeople, San Antonio, TX Mar/2017- Present

Medical Clerk II

Check In/Out patients to the clinic, schedule, cancel appointments, for Cardiology, ECHO, Treadmill Stress, utilizing office automation software such as CHCS, AHLTA. Coordinate with medical staff for same day scheduling. Prepare charts for next business day, Answer In-coming calls. Strong Customer Service Skills.

Dependable Health Services Oct/2015-Mar/2017

Medical Clerk II

Performed Clerical Medical duties in Support of the Military Medical Training facility. Reviewed and booked Specialty referrals for clinic (Cardiology). Data entry, Check in service members and dependents for appointments. Scheduled, patients. Enter No-show and Cancelations, end of day reports for monitoring the electronic wait list; both inpatient and outpatient appointments; Ensured encounter forms are completed by service member and patients prior to screening vitals and EKG‘s.

Northeast Independent School District Sep/2015-Oct/2015

Para-professionals

Assisted in front office clerical duties, tracked daily attendance for students, and assisted in classroom aid. Preparation of activities and monitored lunch, playground duties.

University Health System Jul/2015-Sep/2015

Outpatient Customer Service Rep

Registration, patient arrival and dismissal, referral coordination, financial screening, patient account inquiry and cash collections, verified insurance, copay, answered high volume incoming calls, balanced cash drawer. Assisted patients with government form to qualify for medical benefits. Verified household income for eligibility for different programs offered within the health system, appointment scheduling.

Northeast Independent School District Dec/2014-Jun/2015

Paraprofessional

Assisted in front office clerical duties, tracked daily attendance for students, assisted in classroom aid. Prepared activities and monitor lunch, playground duties. Interact with children activity programs/lesson plans.

University Health System Jan/2012-Sep/2014

Outpatient Customer Service Rep.

Registered patients in/out. Verified insurance, copay, answered high volume incoming calls, balanced cash drawer. Assisted patients with government form to qualify for medical benefits, knowledge of Insurances, HIPPA/FMLA.

AT&T Jan/ 2005-Sep/2010

Console Operator – Customer Information Services

Provided nationwide directory assistance, directions, and movie times for Cingular Wireless customers in a quick, efficient, and professional manner. Maintained compliance required to ensure adequate call volume coverage. Use of database to issue credit, send text messages, movie listings, directions.

AT&T Jan/2004-Jan/2005

Senior Records Clerk – Corporate Call Center

Responsible for tracking daily attendance schedules for employees in the Corporate Call Center; updated various spreadsheet reports. Supported Manager’s prepared and created weekly vacation schedules for inbound and outbound employees through the Tele Center System (TCS) data base. Supported Attendance Management with daily attendance, absences and tardiness appointment benefit. Responsible for answering inquires; resolving issues and taking messages/relaying calls. Ensured agents were logged in and open for calls, compiled and updated weekly reports.

AT&T Apr/2001-Jan/2004

Senior Records Clerk – Consumer Sales and Service Center

Responsible for providing general administrative support to Managers, and Service Representatives; created schedules and updating daily sales reports for the unit utilizing RT WIN 1000 and e-Link Time Reporting. Processed and transmitted manager’s monthly expense in e-Link Time Reporting. Developed a system to help facilitate the calculation of FMLA balances. Maintained employee personal history files; ordered employee badges. Polled Service Representatives for vacation through Vacation Planner. Created sales game flyers utilizing MS PowerPoint, and MS Word drawing tools. Processed of commendation letters, and letters-of-credit. Proofread, edited, and issued letters to customers.

AT&T Dec/2000-Apr/2001

HR-Employment Tester

Processed Job Vacancy information into computer system. Retrieved and distributed daily reports to Staffing Managers. Scheduled testing for applicants and sent confirmation of test results.

EDUCATION

San Antonio College, Business Office Technology Applications Certificate May 2011

Luther Burbank HS May 1977

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