Board Member Customer Service
Resume:
ANGELA YOUNG-GEFFRE
**** ****** *** **, ***********, NM 87120 214-***-**** *********@*******.***
RESUME SUMMARY
Dedicated, resourceful and results-oriented professional offering 25+ years of extensive transferable skills and education in healthcare administration, non-profit and grants management, human resource management, project management, operations and facilities management, and strategic planning. Proficient in budget and policy development. Enhanced knowledge in developing partnerships and working with federal, tribal, and local governments and diverse groups. Adept in organizing formal fundraising events and community projects. In previous roles recognized as a public speaker and advocate for urban Indian health programs at the local and National level in Washington, DC. A recognized leader, receiving valuable accolades from Indian Health Services, National Indian Health Board, and featured in the Indigenous Post magazine as one of 12 Outstanding Leaders in Indian Country. Fully vaccinated against COVID-19 and Influenza.
SUMMARIZATION OF SKILLS
Healthcare Administration
Extensive experience in managing a budget in excess of $25-million-dollars.
Excellent verbal and written communication skills with employees, patients, clients, partners, and vendors.
Teamwork, going above the call of duty to achieve excellence.
Leading cross-functional teams in daily business operations.
Planning ability, adaptability, and knowledge of healthcare industry standards. For example, Instrumental in creating new policies & procedures to include COVID-19 rules and regulations.
Hiring, mentoring, training, and motivating staff.
Provide problem-solving in situations that require quick solutions. For example, I directed the speedy implementation of remote and telehealth work as states instituted stay-at-home orders due to the coronavirus pandemic. Also, instrumental in leading a weekly zoom meeting with department leaders to discuss Incident Command related to ongoing updates on the pandemic situation.
Proficient in preparing for Audits and Reviews. For example, Indian Health Services (IHS) Contract-Program Review, Financial Audit, Accreditation Association for Ambulatory Health Care (AAAHC) Review and Federally Qualified Health Centers (FQHC)/Health Resources & Services Administration (HRSA) Audit.
Project Management
Effective and confident communicator from start to finishing a project. Including the submission of timely project reports.
Value the importance of time management, maintaining schedules and submitting timely project reports.
Skilled at negotiating project costs and planning. For example, saved NATIVE HEALTH $50,000 by negotiating the price for a certified refurbished 100-ton rooftop Carrier Air Cooled Chiller system.
Instrumental in securing $150,000.00 state funding to develop a Woman’s Health Program for Breast and Cervical Cancer Prevention for American Indian and Alaska Native (AI/AN) women living in the Dallas/Fort Worth area.
Main leader and contact for property management and tenant oversight for a 35,000 sq ft business complex.
Lead negotiator for employee benefits. Successfully negotiated with Aetna Health Insurance in awarding NATIVE HEALTH a $15,000.00 grant to expand the employee’s health and wellness program.
Executed the launching of a cloud-based telephone system, replacing over 200 business phones with new RingCentral technology. Including, having project oversight of building a new call flowchart for how calls are handled.
Organized the replacement of aging IT equipment and updating software.
Non-profit Management
Proficient in multitasking in managing various activities, such as finance, human resources, and communications.
Skilled at maximizing resources and fundraising.
Proficient in planning and collaborating with stakeholders to benefit the non-profits short- and long-term goals and fundraising objectives.
A confident public speaker with the ability to articulate with passion the vision and mission of the non-profit.
Ability to recruit volunteers and build relationships.
Skilled in delegating duties, providing direction, and setting deadlines.
Developed Internal and External financial reports.
Advance knowledge in organizing, facilitating and leading board of directors’ meetings.
Established policy, procedures and regulations for the operation of the largest non-profit organization serving the Health and Wellbeing of American Indians and Alaska Natives in Texas.
Developed and implemented marketing programs to increase awareness and program opportunities for the non-profit. Reaching over 50,000 American Indians and Alaska Natives in the Dallas/Fort Worth Metroplex.
Organized and participated in fundraisers raising thousands of dollars for two non-profit organizations in Texas and Arizona.
PROFESSIONAL WORK EXPERIENCE
DIRECTOR OF ADMINISTRATIVE SERVICES
NATIVE HEALTH, Phoenix, AZ / April 2019 – Present
Non-profit Community Health Center/Federally Qualified Health Center/Accreditation Association for Ambulatory Health
Provide direction, coordination, business, and support services for all administrative operations at three locations, serving 186 staff members.
Contribute to the development and revision of any applicable policies and procedures for the facilities and the pertinent updating and maintenance of the related manuals to ensure compliance.
Initiated the deployment of Relias electronic healthcare learning management system for employees continuing education.
Facilitating best practices in communication and customer service.
Direct 6-program directors in conducting the day-to-day operations at NATIVE HEALTH in HR, Quality Improvement, Information Technology, Facilities & Fleet and Safety & Security.
Instrumental in consulting with legal advisors to ensure compliance with Federal and State employment laws regarding the COVID-19 pandemic.
Execute the development of new policies addressing Remote Work, Employees COVID-19 Diagnosis & Return to Work, and Travel.
Emphasized the importance of patient and employee confidentiality by ensuring HIPAA Rules and regulations are enforced and employees receive annual HIPAA training.
Collaborate with the CEO on the development of new and existing projects.
Establishing effective business relationship with employees and vendors.
CHIEF EXECUTIVE OFFICER (PROMOTED)
Urban Inter-Tribal Center of Texas (UITCT), Dallas, TX / January 2016 – March 2019
Urban Indian Health Non-profit Program - Federally Qualified Health Center (FQHC)
Administered the overall operations of the urban Indian healthcare organization. A non-profit Federally Qualified Health Center (FQHC), providing medical, dental, diabetes prevention, employment and social services for American Indians and Alaska Natives (AI/AN) living in the Dallas/Fort Worth Metroplex.
Established exceptional working relationship with Indian Health Services (IHS), Centers for Medicare & Medicaid Services (Region 6-Dallas, TX), Tribal Officials, Office of Minority Health (Region 6-Dallas, TX), Dallas Veterans Affairs Medical Center, American Diabetes Association, and Texas Department of State Health Services-Breast and Cervical Cancer Services, Texas Department of Housing and Community Affairs, and National Council of Urban Indian Health, National Indian Health Board and National Congress of American Indians.
Presided at Tribal, Federal, State, and Local meetings representing the organization in all business matters.
Assessed overall health of the organization and addressed issues that needed to be addressed.
Established performance criteria for staff and addressed personnel issues as necessary.
Collaborated with the Board of Directors.
Prepared and developed operating budget and performance reports on an annual and monthly basis.
Exhibit servant leadership in serving the organization and community.
Maintained the integrity of the Mission and Vision of the organization through hard work and dedication.
Accountable for building relationships with 38 federally recognized tribes in Oklahoma and three federally recognized tribes in Texas.
ADMINISTRATIVE DIRECTOR
Urban Inter-Tribal Center of Texas, Dallas (UITCT), TX / August 2002 - January 2016
Urban Indian Health Non-profit Program - Federally Qualified Health Center (FQHC)
Collaborated with CEO to lead the daily operations of a busy, well-established non-profit organization, serving the well-being and social economic needs of American Indians and Alaska Natives.
Managed the Human Resource operations, including the annual review of policies and procedures.
Effectively participated in numerous clinic multidisciplinary committees and programs across the healthcare system. For example, Diabetes Prevention Committee, Women’s Wellness Program, Health Promotion & Disease Prevention, and Employment & Training.
Mentored and coached employees to work towards adding additional health related programs. For example, through positive leadership and teamwork the UITCT Women’s Wellness Program was established. Resulting in securing $150,000 from the Texas Department of Health Services and building community health partners to offer Breast & Cervical Cancer Screenings and mammograms for American Indian/Alaska Native women.
Develop and implement strategies to ensure programs are addressing community needs. Such as implementing a Community Needs Survey.
Oversight of grants management, ensuring timely grant submission and reporting to funders.
Assisted in writing and editing proposal for funding to support patient care, health prevention & promotion, and Special Diabetes Program for Indians. Securing $1M-Indian Health Service Contract, $252K-Title V 4-in1 grant, $300K-Special Diabetes Program for Indians (SDPI) grant, and $150K-Breast & Cervical Cancer Screening-contract.
Facilitate patient and customer complaints.
Administrated community education seminars and events.
Led a team of employees and volunteers in developing various annual fundraising and charitable events. Such as the American Indian Awareness EXPO, attracting over 500 attendees and raising excess of $75,000.00, Passionate Pink Breast Cancer Awareness event and UITCT Family Fall Fest.
EDUCATION
Bachelor of Science-Healthcare Management
Western Governors University 2016-2019
Salt Lake City, UT
Coursework toward B.S., Healthcare Management
Certified Professional Human Resource Management
The University of Texas at Arlington - 2012
Arlington, TX
Certified Nonprofit Management
Center for Nonprofit Management (CNM)
Dallas, TX - 2017
TRAINING/PROFESSIONAL DEVELOPMENT
CPR/AED/First-Aid-Certified
ID#: D6338A Expire: 3/30/2024
National Congress of American Indians Conference attendee – 14 years
Centers for Medicare & Medicaid Services Tribal Consultation
Indian Health Services National Combined Council
Uniform Data System (UDS) Training
Special Diabetes Program for Indians Conference
New Directors/Coordinators Institute
Executive Directors Workshop
Board Development Training
National Urban Indian Health Conference
Direct Service Tribes National Meeting
Indian Health Summit
HHS Tribal Grants Training
GPRA Performance Training
Labor Law Training
Health Insurance Exchange Training
Improving Patient Care Training
GRANTS.GOV Training
Grants Solutions.GOV Training
Competitive Grants Training
Administrator Training
Risk Management Training
HHS Regional 6&7 Tribal Consultation Meetings
AWARDS AND SPECIAL RECOGNITION
2013 – “National Impact Award”
National Indian Health Board, Washington, DC
2018 – “Leadership Award”
Oklahoma City Area Indian Health Services
2020 - Selected by the U.S. Census Bureau to be featured in a YouTube PSA video “Why is an accurate count in the 2020 Census so important for tribal nations”.
2016 – “Peer Award”
Oklahoma City Area Indian Health Services
2018 – Featured in the Indigenous Post Magazine as one of 12 Outstanding Leaders in Indian Country- January/February 2018 edition.
2015 -Recognized by Eddie Bernice Johnson
Member of Congress – 30th District, Texas for effective community work.
VOLUNTEER
National Council of Urban Indian Health
Washington, DC
Former Board Member
Southern Plains Tribal Health Board
Oklahoma City, OK
Former Board Member
FEMA Emergency Food & Shelter Program
Dallas, TX
Former Board Member
American Diabetes Association
Dallas, TX Chapter
Former Board Member
HHS Regions VI & VII Tribal Consultation Planning Committee – Dallas, TX
Former Committee Member
American Indian Heritage Day in Texas
Dallas, TX
Former Board Member
TECHNOLOGY
Microsoft Office Software
Word
Excel
PowerPoint
Outlook
OneDrive
DUO Security
Multi-Factor Authentication
RingCentral Application
Copier/Fax
REFERENCES
Dr. John Molina, Retired Physician
Phoenix, AZ
Dr. Darryl Tonemah, Psychologist
Phoenix, AZ
Mrs. Peggy Larney, Retired Educator
Dallas, TX
SharePoint
Online Meeting Management
TEAMS
Zoom
Webex
Abila – Accounting Software
Adobe Premiere Pro
Forms
Electronic Signature
Scanner
Ms. Dee Alexander, U.S. Census Bureau
Washington, DC
Mrs. Carmelita Skeeter, CEO
Indian Health Care Resource Center
Tulsa, OK - 918-***-****
Chief Gary Batton, Choctaw Nation of Oklahoma
Durant, OK
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