Customer Service Loan Processor

Part-time Customer Service /

Administrative Assistant

Lorna

McKinney-

Lee

Objective

To obtain a position in which I can best utilize excellent customer service skills and maximize the efficiency of the work environment while maintaining excellence and

professionalism in today’s business world.

Experience 2014-2015

Grace Child Care Center Administrative Assistance / Customer Service Performing office duties, ordering supplies, answering phones, customer service assistance, opening and closing the facility, occasional switchboard operation 2009-2010

Regions Bank Customer Account Manager

Creating accounts, managing savings, checking and cod accounts, scheduling collection payments electronically through checking or credit card account, investigating fraud charges, assisting customers in account maintenance to avoid further collection, and general overall customer service assistance

2007-2009

Wells Fargo Customer Service / Loan Processor

Customers service administrator, gathering information and transferring pre-approval files to closing, input proper loan information into the system for processing, ordering and coordinating loan documents, meeting crucial deadlines requested, performing additional tasks assigned by management

2006-2007

LabCorp Customer Service

Customer Service, switchboard operator, filing, typing, inbound calls and outbound calls, exceeding daily production quotas

2004-2006

Jefferson County Courthouse Data Processing / Customer Service Assisting callers with voter registration information, data entry, alpha and numeric filing, processing registration applications, switchboard operator, typing, general office requirements

2000-2004

Capital One Banking Services Account Specialist / Customer Service Assisting credit card holders with account information, online customer support team, posting credit card payments by using cardholders' checking accounts, putting in requests for credit line increases and credit line decreases, investigating fraud charges, and general overall customer service assistance

Education

1990-1993

Pinson Valley High

1993-1995

Some marketing and

business management

courses at the University of

Alabama at Birmingham

Skills

• Customer Service

• Communication

• Organization

• Problem Solving

• Dispatching

• Goal Setting

• Microsoft Word

• 10-Key

• Fax

Interests

• Music

• Interior Design

• Fashion

• Art

• Culinary

Contact

1410 Scenic Drive

Talladega, AL 35160

205-***-****

*********@*****.***

Contact this candidate