Customer Service Store Manager

**/**** ** **/****

Kentwood, Michigan

**/**** ** **/****

Allegan, Michigan

1993

Hopkins, Michigan, United States

1992

MICHELE GUILD

Summary

Experienced manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Skills

Quick learner

Exceptional customer service

Inventory management background

Currency and coin counter

Safe and vault operation

Reliable

Friendly

Organized

Results-oriented

Flexible

Strong work ethic

Team player

Cash dispenser operation

Sales expertise

File/records maintenance

Computer proficient

Training and development

Payroll

Experience

Store Manager

Family Dollar

Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained all new managers on store procedures and policies. Maintained daily record of all transactions.

Wrote order supply requests to replenish merchandise. Completed weekly schedules according to payroll policies. Determined staff promotions and demotions, and terminated employees when necessary. Worked closely with the district manager to formulate and build the store brand. Management

Rite Aid

Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints.

Delivered excellent customer service by greeting and assisting each customer. Education and Training

High School Diploma

Hopkins High School

Commercial Art

3516 28th St, Hopkins, MI 49328 H: 269-***-**** adult3@r.postjobfree.com ACATEC Allegan, Mi, USA

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