Handler Assistant Mail

SEMEION K. SUTTON

**** * ***** ** *** *N Chicago, IL 60643 • 773-***-**** • *******.******@*****.***

CORE COMPETENCIES

10+ years of progressive safety and security; Bank fraud Investigative skills, Leadership; Analytical thinker; Trainer, Logical reasoning; Conflict resolution; Confidential; Interpersonal awareness, and Computer literacy.

PROFESSIONAL EXPERIENCE

Family Dollar Stores Inc., Chicago, IL 2022- current

Assistant Store Manager

Responsible for day-to-day operations, staffing, store productivity, presentation, and ensuring customer satisfaction.

Responsible for proper merchandising, stock, and signage.

Supervise, delegate task, train, and develop store associates.

Perform and approve merchandise refunds/returns.

Maintain cash/change throughout the day and balance/verify cash register funds at end of day.

United States Postal Service, Chicago, IL 2020-2021

Mail Handler Assistant

·Responsible for processing mail and packages for shipment to appropriate USPS offices for local deliveries

UBER, Chicago, IL 2018-2021

Transportation/Delivery Driver

·Responsible for safely transporting passengers/packages to designated locations

HTI-Borg Warner 2019- 2020 Machine operator

·Responsible for inspecting and packing transmission plates as well as troubleshooting the machines to ensure parts are produced accurately.

First American Bank, Melrose Park, IL 2018-2019 Account Investigator

·Process disputes and fraud claims of Debit card purchases and/or banking account transactions.

·Analyze and identify potential fraudulent situations and suspicious activity.

·Conduct investigations to include interviewing consumers, validate transactions, gather additional information, and distribute/collect documentation.

·Update database with account information detailing actions taken and conversations with customers.

·Approve and deny external bank transfer requests.

·Process and arrange chargebacks/credits to merchants victimized by fraudulent activity.

Macy’s Department Store (Water Tower), Chicago IL 2017-2018 Asset Protection Detective

·Responsible for monitoring facility via closed circuit television.

·Conducted surveillance to prevent loss of merchandise due to internal/external shoplifting.

·Monitored associate activity at registers and stockrooms to prevent internal loss.

·Responsible for the apprehension of shoplifters.

·Prepared documentation regarding apprehension of shoplifters and attended court appearances of those involved.

·Served as a liaison between Macy’s and the Chicago Police Department for arrest and prosecution of shoplifters

US Bank, Overland Park, Kansas, MO 2012- 2017 Claims Processor

·Responsible for processing dispute and fraud claims of Debit card purchases through the Visa network.

·Issued provisional credit to cover card holders’ account as investigations are conducted.

·Responsible for distributing documentation to consumers to file claims of fraudulent activity.

·Processed chargebacks/credits to merchants victimized by fraudulent activity.

EDUCATION/LICENSES

Theodore Roosevelt High School- Diploma Chicago, IL

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