Sales Associate Customer Service
Resume:
Wahida Chowdhury
Detroit, MI *****
adulrt@r.postjobfree.com
EDUCATION:
Wayne State University, Detroit, MI September 2019
Bachelor of Science, Computer & Information Sciences
PROFESIONAL EXPERIENCE:
2313 Inc; Farmington, MI December 2020 – Present
Quality Assurance Analyst
• Explored new technologies and tools that quality assurance team could use for testing purposes.
• Promoted company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Analyzed project requirements to find bugs and eliminate issues.
• Consulted with product owners and developers to fully understand intended features and functionality.
• Conducted load tests to determine server operating parameters.
• Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
• Designed and updated test cases to complete consistent manual tests.
PNC Bank, Detroit, MI April 2019 – November 2019
Personal Banker
• Met with clients to facilitate budget management and financial guidance.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
• Created detailed financial models and applied analytical tools to facilitate variance analysis.
TCF Financial Corp; Warren, MI February 2019 – May 2019
Teller
• Processed treasury, tax and loan payments.
• Directed specific questions to appropriate branch personnel.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Maintained confidentiality of bank records and client information.
• Delivered prompt, accurate and excellent customer service.
• Liaised between bank branches regarding best practices and operations.
• Recommended additional products, services and benefits for customers.
The Children's Place, Troy, MI January 2016 – January 2018
Lead Sales Associate
• Monitored performance of sales team and implemented improved methods where needed.
• Performed promotional sales calls to increase client base.
• Delivered quality customer service while cultivating client satisfaction and loyalty.
• Implemented improved methods to assist with marketing campaigns performance.
• Researched items at other locations to find products requested by shoppers.
• Checked store shelves and restocked products from inventory in back room.
KEY ACCOMPLISHMENTS:
• Created comprehensive and detailed test plans, test cases and test scripts that became company standards.
• Took on tasks that had been originally assigned to colleagues in an effort to decrease their workloads, effectively completing them within their expected time constraints.
• Identified bugs and offered suggestions for resolution that was within the project budget.
• Developed long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.
• Provided screenshots and footage of video gaming products to marketing personnel, enabling that department to actively promote new offerings ahead of schedule.
• Organized weekly meetings for the team as module lead, which effectively improved communications and overall work relationships among project personnel.
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