Talent Acquisition Specialist
Resume:
Jennifer Woods
Oronogo, MO *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Assoc Mgr.-Talent Acquisition
SUTHERLAND GLOBAL
November 2021 to Present
Remote
Collaborates with management to fill their recruitment needs & ensure they are apprised of progress towards securing the requested personnel.
Coordinates with Talent Acquisition Director to ensure global consistency in recruiting processes, tools and talent acquisition investment utilization, and to drive consistency in the recruiting approaches desired to engage talent.
Responsible for full life cycle and high-volume recruiting consistently maintaining a fill rate of 100% while following hiring procedures that are in compliance with company policy as well as EEO and ADA guidelines.
Establishes relationships and works closely with internal leaders to develop a deep understanding of their business, growth and strategic objectives to distill the key recruiting goals/objectives.
Responsible for developing and executing recruiting plans to efficiently and effectively fill open positions.
Meet with hiring managers to create/update job descriptions and qualifying questions.
Use social media and professional networking sites to identify and source candidates to include Facebook and Indeed.
Recommend candidates to interview and determine salary, benefits to encourage candidates to accept positions.
Talent Acquisition Specialist
Teleperformance USA
July 2017 to Present
Actively search for recruit qualified applicants for open positions.
Responsible for community outreach, public relations, marketing, and advertising for the Joplin, Mo location.
Maintain professional and accurate representation of Teleperformance to applicants.
Pre-screens applicants, schedules and conducts interviews.
Makes employment offers and communicates appropriate training dates & times.
Maintain new applicant information in employee database.
Maintain relationships with appropriate recruiting sources.
Manage all on boarding related functions in an extremely fast-paced environment.
Conduct reference checks, background checks and administer drug screens on new hires and current employees.
Reviews all new hire paperwork ensuring accuracy.
Assists with additional HR functions as needed.
Performs other related duties and assignments as required.
I Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
Have worked remote since April 2020.
United Healthcare Trainer
Teleperformance USA - Joplin, MO
July 2017 to July 2018
Trained new employees for select campaigns per client standards.
Maintained a controlled and conducive environment over large groups of New Hires
Attended to daily admin work such as: Sent Emails, (daily)/Weekly Facilitator Reports, Time Adjustments, Submitted Service Desk Tickets, ETC.
Conducted appropriate Action Plans and Submitted Request for Termination Forms/Checklists.
Assisted operations as Floor Support when needed. Close “open” Cases, Completed client coaching,
Monitor agents Que for Hold Time and Aux, Call Monitoring/Coaching, and attend Meetings/Conference Calls.
Worked closing with training classes to build relationships while provide a safe and comfortable place to learn.
Benefits Advocate UHC
Teleperformance USA - Joplin, MO
November 2016 to June 2017
Positive and friendly interactions with customers on a daily basis.
Used active listening skills, pleasant tone, empathy, and attention to detail while assisting members with questions and concerns.
Assisted with members with questions related to their health Insurance plans by reaching out to providers, pharmacies and medical groups when needed.
Able to multi-task and toggle between several systems.
Skilled in medical/pharmacy claims, benefits and filing grievances for several healthcare clients.
Skilled for the following call types: Pharmacy/Medical Claims, Enrollment, VOB (Verification of benefits) for RX and Pharmacy.
Business Owner/Manager
Children’s Corner Daycare - Des Moines, IA
February 2000 to October 2006
Business Owner/Manager of in-home childcare center
Responsible for the care of the children in center.
Kept all financial records current according to state guidelines and programs.
Managed staffing, scheduling and run day to day operations.
Built several lifelong relationships with families and their children.
Education
High school diploma
Abraham Lincoln High School - Des Moines, IA
August 1986 to May 1990
Certifications / Licenses
Real Estate License
Missouri Real Estate License- #200-***-****
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