Debra Faith Marcoux

585-***-****

Nanny

**/****-**/****

I was a Nanny for a family of 3 Children, ages 9,7 and 3. My job duties consisted of first and foremost making sure the children were Always in a Safe environment that provided for their growth needs (physical, cognitive and emotional) Also, I attended to any meal preparation, taking the children to doctor and/or dentist appointments when needed as well as taking the children for Fun activities such as Water-Parks, Playgrounds, Library, Shopping, etc. I organized creative and educational activities based on the ages of the children that they would find both stimulating and enjoyable.

Aside from childcare, I would also be responsible for other child related tasks, such as doing laundry, making beds, cleaning home, helping with any homework and organizing activity schedules for the week.

It was an extremely rewardable experience being a Nanny. You get to watch a child grow in real-time, support and teach them new things and celebrate early experiences they have in life.

This position was completed due to the fact, the Mother had to go out of work for major surgery and was not able to return to that position as she could not be on her feet for several months. She is now a Stay-At-Home Mom. I do, however, still occasionally watch her children when she and her fiancée have their “Date” nights or Special Occasions to attend.

Nanny

03/2018-5/31/2018

I was filling in for a family’s current Nanny while she was away on vacation to her Country. Assisting with the care of a 3-year old as well as caring for a newborn child. Also, assisted with light housekeeping, meal preparation, laundry, cleaning of home, bathing of newborn, and 3- year old when needed, putting down for naps, managing bringing children to local Library for Story Time, daily walks, doctor appointments, etc. and performing all tasks that correlate to the Care of the Children to create a Safe, Nurturing and Stimulating environment in which the Children Thrive and Develop.

Paramount Beauty Supply

Account Executive

10/2017-02/2018

My mission at PBS was to deliver a World Class Experience to every single customer with whom I interacted with. We, as Sales Representatives, were the human touch-point for some of the largest Beauty Brands and I took that responsibility seriously. Through Superior knowledge of our Products and a True Drive to solve concerns quickly and thoroughly, I was able to maintain high levels of customer satisfaction.

(Unfortunately, Company downsized and position was eliminated)

World’s Finest Chocolate

Account Executive

08/2016-07/2017

I provided Fundraising solutions for small and large Non-Profit Organizations such as Schools, Sport Leagues, Churches, Community Groups, etc. with our high quality, Delicious Chocolate Bars. Chocolate Sales being One of the Easiest Ways for any Organization to Raise the Funds needed to bring in the “Most” amount of Money in the “Least” amount of Time.

Interstate Gourmet Coffee

Account Executive

09/2015-01/2016

I was responsible for opening new accounts, managing existing accounts, hitting Sales goals, maintaining accurate records and transactions with customers and submitting Sales Reports daily to our Accounting Department.

Possessing the ability to articulate Interstate Gourmet Coffee’s unique and innovative line of coffee products to drive interest in furthering the Sales conversation.

Self-Starter who is proactive in driving Sales Volume, Increasing Client base and helping grow Interstate Gourmet’s Coffee’s Market Share.

Continual Follow-up with Customers and potential Customers regarding new Products and Services and providing my Professional recommendations of Products that would bring that particular Business their Most Revenue.

Verizon Wireless

Correspondence Specialist/Senior Customer Service Representative

02/2000-06/2013

Answering Customer dispute calls and letters that had been addressed to the Company’s Director and acting with a sense of urgency in responding to Customers so as to resolve their concerns in a timely manner so as to reduce any churn within our Company. Assisted Customers with any questions they may have had regarding their wireless accounts; such as: billing concerns, name changes payments, usage analysis, equipment/accessory ordering or troubleshooting, etc. (Being the Customer’s Advocate and providing recommendations of the Best Products and Services that would meet their particular needs.) Also, I was appointed by my Supervisor, as one of the Acting P.O.C.’s (Point of Contacts) while she was out of the Office to assist my fellow associates with any escalated Issue they may have had so as to resolve as quickly and effectively as possible so as to maintain our Customer Base.

Accomplished Leader with more than 10 years of high-volume Call Center expertise and reputation for “Making things Happen”. A genuine diplomat and communicator, passionate about exceeding expectations and achieving winning outcomes for Everyone.

Acknowledged for providing First Call Class Service/Resolution to deliver total Customer Satisfaction and win ongoing loyalty.

Reputation for empowering my Fellow Associates and Support Teams and driving Call Center averages to surpass targets and maximize profits.

Recognition Award from my Fellow Associates for my being “Most Helpful” with assisting my Team with any escalation or issues of concern with Customers that needed to be resolved immediately so as to retain our Customer Base and reduce churn rate within our Company.

Developed and piloted “Employee Recognition Program” successfully and made it as Standard Practice Company wide, rewarding Top Sales people with Cash Incentives and Lunch with Company Director.

Received on a consistent basis Positive Escalations from Customers that I spoke with for promptly and reassuringly resolving customer issues including service errors and was Recognized by my Supervisor and Company Director with Recognition Awards.

State Industrial Products

Account Executive

08/1992-01/2000

Calling on new and existing Customers demonstrating our Products and Services to the Decision Makers of that Individual Company and recommending the Products that would Most benefit the needs of their particular business. Our Company had been in Business for over 80 years and had been committed to enhancing building environments and improving equipment productivity. We know what it takes to be a Leader in the Industry, providing quality cleaning and maintenance solutions for our Customers in the Industrial, Institutional and Commercial market places.

I was consistently awarded for Top Sales Representative on a monthly basis. My tenaciousness, Knowledge of the Business and Product and Services combined with my Love of People and Rapport I built with my Customers was Most Rewarding.

I opened up Businesses that my own District Manager who had worked over 20 years with the Company himself was unable to open for the Company. He was elated to say the least and asked me to speak to the Sales Team to what my technique was and how I was able to Open and Close the Accounts that I had.

To this Day, I still stay in touch with many of the people (Customers) I met within this position within the Company and I must say, what a Wonderful Group of People and How Extremely Grateful I am to have had this opportunity.

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